Help needed

  • Thread starter Thread starter m_corbelli
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m_corbelli

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My daughter's notebook computer tanked at college this week and she came
home for the weekend for dad to fix it. It starts normally, then after the
windows splash screen it goes black. Before I tried to fix it, I wanted to
take her data off to another drive. I placed the HD in an external enclosure
and plugged it into my laptop. When I explore the drive, everything appears
to be there. Under properties, it shows about 2/3 full, which would be about
right for the music, photos, documents and such. When I click on documents
and settings, I see the normal folders, administrator, shared, and hers.
When I click on the shared, there is the normal empty shared folders that
come with windows. But when I click on administrator or her folder, I get
access denied and when I mouse over the folders, they say they are empty.
But they couldn't be if there is that much data on the drive. She says she
wasn't doing anything different. she just went to turn on the computer and
it hung. It won't start in any of the safe mode options either. I was
reading a little online where some people were having this kind of trouble
after windows would download a security update, and it was a logon problem.
I don't care at this point about that, as I can easily format and re-install
the OS, but I need to get her data off this drive first. Any help would be
greatly appreciated. Her specs:

Acer laptop
Windows XP Sp3
1 G Ram

Thanks
 
Re: Help needed

"m_corbelli" <corbellicrew@comcast.net> wrote in message
news:bKCdnZ_VA4y_13jVnZ2dnUVZ_uqdnZ2d@comcast.com...
> My daughter's notebook computer tanked at college this week and she came
> home for the weekend for dad to fix it. It starts normally, then after the
> windows splash screen it goes black. Before I tried to fix it, I wanted to
> take her data off to another drive. I placed the HD in an external
> enclosure and plugged it into my laptop. When I explore the drive,
> everything appears to be there. Under properties, it shows about 2/3 full,
> which would be about right for the music, photos, documents and such. When
> I click on documents and settings, I see the normal folders,
> administrator, shared, and hers. When I click on the shared, there is the
> normal empty shared folders that come with windows. But when I click on
> administrator or her folder, I get access denied and when I mouse over the
> folders, they say they are empty. But they couldn't be if there is that
> much data on the drive. She says she wasn't doing anything different. she
> just went to turn on the computer and it hung. It won't start in any of
> the safe mode options either. I was reading a little online where some
> people were having this kind of trouble after windows would download a
> security update, and it was a logon problem. I don't care at this point
> about that, as I can easily format and re-install the OS, but I need to
> get her data off this drive first. Any help would be greatly appreciated.
> Her specs:
>
> Acer laptop
> Windows XP Sp3
> 1 G Ram
>
> Thanks
>


To gain access to your daughter's files you need to disable Simple File
Sharing and take ownership of the files. Take a look at these articles for
more info:

"Access is Denied" Error Message When You Try to Open a Folder
http://support.microsoft.com/kb/810881

How to take ownership of a file or folder in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308421

Note: If you are running Microsoft Windows XP Home Edition, you
must start the computer in safe mode, and then log on with an
account that has Administrative rights to have access to the
Security tab. To start in Safe Mode, reboot your computer and
start tapping the F8 key as soon as you see anything displayed
on the screen. Keep hitting F8 until the Advanced Startup
Options menu appears. Use the up and down arrow keys on your
keyboard to select Safe Mode. Hit Enter.

Good luck

Nepatsfan
 
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