Start Windows Installer Service in debug mode

[KDawg44]

Hi,

I am getting an errror in the event log, event ID 11708: Product
Symantec Backup Exec for Windows Servers -- Installation failed. To
make sure it isn't the windows installer service, I successfully
installed and uninstalled another application. However, I cannot
figure out what is causing this error, and since this is run from
within Symantec Backup Exec, I am not sure which installer is trying
to run.

Is there a way to add an option to the Windows Installer service like -
debug to set the service in debug mode, attempt the install, and then
retrieve to log to find out why this is occurring?

Thanks.

Kevin

 

[Darrell Gorter[MSFT]]

RE: Start Windows Installer Service in debug mode

Hello,
Are they using a MSI package?
Use msiexec.exe /? from a cmd prompt
There should be logging options to set for various levels of detail.
Thanks,
Darrell Gorter[MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights
--------------------
| >From: KDawg44 <KDawg44@gmail.com>
| >Newsgroups: microsoft.public.windows.server.general
| >Subject: Start Windows Installer Service in debug mode
| >Date: Mon, 6 Oct 2008 09:01:11 -0700 (PDT)
| >Organization: http://groups.google.com
| >Lines: 17
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microsoft.public.windows.server.general:45820
| >X-Tomcat-NG: microsoft.public.windows.server.general
| >
| >Hi,
| >
| >I am getting an errror in the event log, event ID 11708: Product
| >Symantec Backup Exec for Windows Servers -- Installation failed. To
| >make sure it isn't the windows installer service, I successfully
| >installed and uninstalled another application. However, I cannot
| >figure out what is causing this error, and since this is run from
| >within Symantec Backup Exec, I am not sure which installer is trying
| >to run.
| >
| >Is there a way to add an option to the Windows Installer service like -
| >debug to set the service in debug mode, attempt the install, and then
| >retrieve to log to find out why this is occurring?
| >
| >Thanks.
| >
| >Kevin
| >