Volume Shadow Copy fails

  • Thread starter Thread starter Robert R Kircher, Jr.
  • Start date Start date
R

Robert R Kircher, Jr.

Guest
I have a problem with VSS on a server which was upgraded from 2k to 2k3.

When I go to a volume and click the Shadow Copies tab the tap has the
following error info



Failed to retrieve volumes that are eligible for shadow copies
Error 0x8004230f: The shadow copy provider had an unexpected error while
trying to process the specified operation.



The App log has the following
Volume Shadow Copy Service error: calling a routine on the Shadow Copy
Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine details
IVssSnapshotProvider::QueryVolumesSupportedForSnapshots(ProviderId,29,...)
[hr = 0x8000ffff].


Anyone have an idea what I can do to correct this issue?


--

Rob

Don't ever argue with an idiot....
They'll drag you down to their level and beat you with experience
 
Re: Volume Shadow Copy fails

Hello Robert,

See here for the update packages, check the links at the end of the
article:
http://support.microsoft.com/kb/887827

http://support.microsoft.com/kb/833167

Best regards

Meinolf Weber
Disclaimer: This posting is provided "AS IS" with no warranties, and confers
no rights.
** Please do NOT email, only reply to Newsgroups
** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm


> I have a problem with VSS on a server which was upgraded from 2k to
> 2k3.
>
> When I go to a volume and click the Shadow Copies tab the tap has the
> following error info
>
> Failed to retrieve volumes that are eligible for shadow copies
> Error 0x8004230f: The shadow copy provider had an unexpected error
> while
> trying to process the specified operation.
> The App log has the following
> Volume Shadow Copy Service error: calling a routine on the Shadow Copy
> Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine details
> IVssSnapshotProvider::QueryVolumesSupportedForSnapshots(ProviderId,29,
> ...)
> [hr = 0x8000ffff].
> Anyone have an idea what I can do to correct this issue?
>
> --
>
> Rob
>
> Don't ever argue with an idiot....
> They'll drag you down to their level and beat you with experience
 
Re: Volume Shadow Copy fails


Thanks for the reply. I've already read these articles and tried to apply
the patch. Problem is the server has already been updated to SP2 so those
patches won't run.

Any other ideas?

--

Rob


"Meinolf Weber" <meiweb(nospam)@gmx.de> wrote in message
news:ff16fb6692f18caf7325a2e2173@msnews.microsoft.com...
> Hello Robert,
>
> See here for the update packages, check the links at the end of the
> article:
> http://support.microsoft.com/kb/887827
>
> http://support.microsoft.com/kb/833167
>
> Best regards
>
> Meinolf Weber
> Disclaimer: This posting is provided "AS IS" with no warranties, and
> confers no rights.
> ** Please do NOT email, only reply to Newsgroups
> ** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm
>
>> I have a problem with VSS on a server which was upgraded from 2k to
>> 2k3.
>>
>> When I go to a volume and click the Shadow Copies tab the tap has the
>> following error info
>>
>> Failed to retrieve volumes that are eligible for shadow copies
>> Error 0x8004230f: The shadow copy provider had an unexpected error
>> while
>> trying to process the specified operation.
>> The App log has the following
>> Volume Shadow Copy Service error: calling a routine on the Shadow Copy
>> Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine details
>> IVssSnapshotProvider::QueryVolumesSupportedForSnapshots(ProviderId,29,
>> ...)
>> [hr = 0x8000ffff].
>> Anyone have an idea what I can do to correct this issue?
>>
>> --
>>
>> Rob
>>
>> Don't ever argue with an idiot....
>> They'll drag you down to their level and beat you with experience
>
>
 
Re: Volume Shadow Copy fails

>I have a problem with VSS on a server which was upgraded from 2k to 2k3.
>
>When I go to a volume and click the Shadow Copies tab the tap has the
>following error info
>
>
>
>Failed to retrieve volumes that are eligible for shadow copies
>Error 0x8004230f: The shadow copy provider had an unexpected error while
>trying to process the specified operation.
>
>
>
>The App log has the following
>Volume Shadow Copy Service error: calling a routine on the Shadow Copy
>Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine details
>IVssSnapshotProvider::QueryVolumesSupportedForSnapshots(ProviderId,29,...)
>[hr = 0x8000ffff].
>
>
>Anyone have an idea what I can do to correct this issue?

Do you have the VSS roll-up installed already?
http://support.microsoft.com/kb/940349

- Thee Chicago Wolf
 
Re: Volume Shadow Copy fails


"Thee Chicago Wolf" <.@.> wrote in message
news:nsape41fkumcejptm14mr01qgkdbp5jknd@4ax.com...
> >I have a problem with VSS on a server which was upgraded from 2k to 2k3.
>>
>>When I go to a volume and click the Shadow Copies tab the tap has the
>>following error info
>>
>>
>>
>>Failed to retrieve volumes that are eligible for shadow copies
>>Error 0x8004230f: The shadow copy provider had an unexpected error while
>>trying to process the specified operation.
>>
>>
>>
>>The App log has the following
>>Volume Shadow Copy Service error: calling a routine on the Shadow Copy
>>Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine details
>>IVssSnapshotProvider::QueryVolumesSupportedForSnapshots(ProviderId,29,...)
>>[hr = 0x8000ffff].
>>
>>
>>Anyone have an idea what I can do to correct this issue?
>
> Do you have the VSS roll-up installed already?
> http://support.microsoft.com/kb/940349
>


Yes.

I'm currently reinstalling SP2 and then I'll rerun the roll-up.

--

Rob
 
Re: Volume Shadow Copy fails

>> Do you have the VSS roll-up installed already?
>> http://support.microsoft.com/kb/940349
>>
>
>
>Yes.
>
>I'm currently reinstalling SP2 and then I'll rerun the roll-up.

There's a BUNCH of post-VSS roll-up patches I can suggest if the
regular roll-up doesn't help. Let me know.

- Thee Chicago Wolf
 
Re: Volume Shadow Copy fails


"Thee Chicago Wolf" <.@.> wrote in message
news:7rbpe4d02euvohtjg6huquqv9fab28i15k@4ax.com...
>>> Do you have the VSS roll-up installed already?
>>> http://support.microsoft.com/kb/940349
>>>
>>
>>
>>Yes.
>>
>>I'm currently reinstalling SP2 and then I'll rerun the roll-up.
>
> There's a BUNCH of post-VSS roll-up patches I can suggest if the
> regular roll-up doesn't help. Let me know.


Thanks... SP2 reinstalled along with the roll up and I still have the
exact same issue. :-/

Any other ideas would be greatly appritiated.


--

Rob
 
Re: Volume Shadow Copy fails

>Thanks... SP2 reinstalled along with the roll up and I still have the
>exact same issue. :-/
>
>Any other ideas would be greatly appritiated.

Ok. The following are post-VSS roll-up hotfixes you may want to try.
Some general KBs as well.

Post-VSS roll-up hotfixes
1. http://support.microsoft.com/kb/951568
2. http://support.microsoft.com/kb/949391

KB Articles:
1. http://support.microsoft.com/kb/945058
2. http://support.microsoft.com/kb/925799
3. http://support.microsoft.com/kb/940032
4. http://support.microsoft.com/kb/941956
5. http://support.microsoft.com/kb/940184
6. http://support.microsoft.com/kb/953617
7. http://support.microsoft.com/kb/950141

Anything in the event viewer such as Event ID's? That would help as
well.

- Thee Chicago Wolf
 
Re: Volume Shadow Copy fails



"Thee Chicago Wolf" <.@.> wrote in message
news:qtlpe4hm2qfo6g84ragade9m56f2v6sa1q@4ax.com...
> >Thanks... SP2 reinstalled along with the roll up and I still have the
>>exact same issue. :-/
>>
>>Any other ideas would be greatly appritiated.
>
> Ok. The following are post-VSS roll-up hotfixes you may want to try.
> Some general KBs as well.
>
> Post-VSS roll-up hotfixes
> 1. http://support.microsoft.com/kb/951568
> 2. http://support.microsoft.com/kb/949391
>
> KB Articles:
> 1. http://support.microsoft.com/kb/945058
> 2. http://support.microsoft.com/kb/925799
> 3. http://support.microsoft.com/kb/940032
> 4. http://support.microsoft.com/kb/941956
> 5. http://support.microsoft.com/kb/940184
> 6. http://support.microsoft.com/kb/953617
> 7. http://support.microsoft.com/kb/950141
>
> Anything in the event viewer such as Event ID's? That would help as
> well.
>

I'll look at the articles...

I get event id: 12293

with the following data
Failed to retrieve volumes that are eligible for shadow copies
Error 0x8004230f: The shadow copy provider had an unexpected error while
trying to process the specified operation.



--

Rob
 
Re: Volume Shadow Copy fails

>I'll look at the articles...
>
>I get event id: 12293
>
>with the following data
>Failed to retrieve volumes that are eligible for shadow copies
>Error 0x8004230f: The shadow copy provider had an unexpected error while
>trying to process the specified operation.

Thanks for the Event ID info. Can you also tell me the source as shown
in the event viewer?

- Thee Chicago Wolf
 
Re: Volume Shadow Copy fails

>I get event id: 12293
>
>with the following data
>Failed to retrieve volumes that are eligible for shadow copies
>Error 0x8004230f: The shadow copy provider had an unexpected error while
>trying to process the specified operation.

Additionally, take a peek at what some folks say about this event id
here:
http://www.eventid.net/display.asp?eventid=12293&eventno=5462&source=VSS&phase=1

Aslo, double check your services, make sure Volume Shadow Copy is set
to Automatic and running, and make sure Microsoft Shadow Copy Software
Provider is not set to Manual but to Automatic and that it is running.

- Thee Chicago Wolf
 
Re: Volume Shadow Copy fails

>I get event id: 12293
>
>with the following data
>Failed to retrieve volumes that are eligible for shadow copies
>Error 0x8004230f: The shadow copy provider had an unexpected error while
>trying to process the specified operation.

One other thing to try is to try and re-register the following:

cd %systemroot%\system32

net stop vss
net stop swprv
regsvr32 ole32.dll
regsvr32 vss_ps.dll
Vssvc /Register
regsvr32 /i swprv.dll
regsvr32 /i eventcls.dll
regsvr32 es.dll
regsvr32 stdprov.dll
regsvr32 vssui.dll
regsvr32 msxml.dll
regsvr32 msxml3.dll
regsvr32 msxml4.dll

Reboot and see if it persists. Do you have an iSCSI adapter by chance?

- Thee Chicago Wolf
 
Re: Volume Shadow Copy fails



"Thee Chicago Wolf" <.@.> wrote in message
news:4brpe49ko8hm1823l3u7kd2rs83f18475q@4ax.com...
> >I get event id: 12293
>>
>>with the following data
>>Failed to retrieve volumes that are eligible for shadow copies
>>Error 0x8004230f: The shadow copy provider had an unexpected error while
>>trying to process the specified operation.
>
> One other thing to try is to try and re-register the following:
>
> cd %systemroot%\system32
>
> net stop vss
> net stop swprv
> regsvr32 ole32.dll
> regsvr32 vss_ps.dll
> Vssvc /Register
> regsvr32 /i swprv.dll
> regsvr32 /i eventcls.dll
> regsvr32 es.dll
> regsvr32 stdprov.dll
> regsvr32 vssui.dll
> regsvr32 msxml.dll
> regsvr32 msxml3.dll
> regsvr32 msxml4.dll
>
> Reboot and see if it persists. Do you have an iSCSI adapter by chance?
>


Ok looked over all the article and installed all the rollups that I could
and still have the problem. However, when doing the suggested commands here
I receveid a new error in the log associated to this line.

Vssvc /Register

The error is
Source: VSS
ID: 1

Discription:
Volume Shadow Copy Service initialization error: the control dispatcher
cannot be started [0x80070427].
--

Rob
 
Re: Volume Shadow Copy fails

>Ok looked over all the article and installed all the rollups that I could
>and still have the problem. However, when doing the suggested commands here
>I receveid a new error in the log associated to this line.
>
>Vssvc /Register
>
>The error is
>Source: VSS
>ID: 1
>
>Discription:
>Volume Shadow Copy Service initialization error: the control dispatcher
>cannot be started [0x80070427].

In one of my other posts, I asked if you checked in the Admini Tools >
Services to ensure that both VSS services were set to automatic and
running. Is this correct? From what I am gathering, all people who are
throwing a 0x80070427 error either have not had the service start or
it fails to start. What backup util are you using. When you
re-installed Server 2003, was this from original RTM media or have you
made yourself a slipstreamed SP2 install CD?

- Thee Chicago Wolf
 
Re: Volume Shadow Copy fails



"Thee Chicago Wolf" <.@.> wrote in message
news:7c1se49htn8l65holtq0qvrf1rb8r63ae9@4ax.com...
> >Ok looked over all the article and installed all the rollups that I could
>>and still have the problem. However, when doing the suggested commands
>>here
>>I receveid a new error in the log associated to this line.
>>
>>Vssvc /Register
>>
>>The error is
>>Source: VSS
>>ID: 1
>>
>>Discription:
>>Volume Shadow Copy Service initialization error: the control dispatcher
>>cannot be started [0x80070427].
>
> In one of my other posts, I asked if you checked in the Admini Tools >
> Services to ensure that both VSS services were set to automatic and
> running. Is this correct? From what I am gathering, all people who are
> throwing a 0x80070427 error either have not had the service start or
> it fails to start. What backup util are you using. When you
> re-installed Server 2003, was this from original RTM media or have you
> made yourself a slipstreamed SP2 install CD?

Services are set to Auto and start up fine. Interestingly enough when
running the commands that cause the error I above it sets Microsoft Software
Shadow Copy Provider back to Manual. None the less both are running.

I was running Backup Exec 11 Remote agent on the server but I've since
uninstalled it. In the mean time I've been working with Data Protection
Server so its agent is installed on the server

The install was created via ISO from my Certified Pro package.


--

Rob
 
Re: Volume Shadow Copy fails


"Thee Chicago Wolf" <.@.> wrote in message
news:7c1se49htn8l65holtq0qvrf1rb8r63ae9@4ax.com...
> >Ok looked over all the article and installed all the rollups that I could
>>and still have the problem. However, when doing the suggested commands
>>here
>>I receveid a new error in the log associated to this line.
>>
>>Vssvc /Register
>>
>>The error is
>>Source: VSS
>>ID: 1
>>
>>Discription:
>>Volume Shadow Copy Service initialization error: the control dispatcher
>>cannot be started [0x80070427].
>
> In one of my other posts, I asked if you checked in the Admini Tools >
> Services to ensure that both VSS services were set to automatic and
> running. Is this correct? From what I am gathering, all people who are
> throwing a 0x80070427 error either have not had the service start or
> it fails to start. What backup util are you using. When you
> re-installed Server 2003, was this from original RTM media or have you
> made yourself a slipstreamed SP2 install CD?


Any other idea's on this issue?

Anyone?

--

Rob
 
Re: Volume Shadow Copy fails

>>>Volume Shadow Copy Service initialization error: the control dispatcher
>>>cannot be started [0x80070427].
>>
>> In one of my other posts, I asked if you checked in the Admini Tools >
>> Services to ensure that both VSS services were set to automatic and
>> running. Is this correct? From what I am gathering, all people who are
>> throwing a 0x80070427 error either have not had the service start or
>> it fails to start. What backup util are you using. When you
>> re-installed Server 2003, was this from original RTM media or have you
>> made yourself a slipstreamed SP2 install CD?
>
>
>Any other idea's on this issue?
>
>Anyone?

I haven't been able to find anything new, sorry.

- Thee Chicago Wolf
 
Back
Top