Strange printing issue with redirected printer

[andreas.fonferek@gmail.com]

Hello,

a few days ago, a strang printing issue occured. An employee working
on a WinXP Pro SP2 Workstation, with a HP Color LaserJet 2550 attached
via USB. She works connected with mstsc 6.0.6000 in a terminal session
on Windows Server 2003.

Until the error occured she could print. And suddenly she couldn't
print anymore. We reinstalled the driver. But it isn't even possible
to print a testing page from within the terminal session. The Dialog
only tells, that it is impossible to print the testing page.

Who can help me?

Thanks,
Andreas

 

[Vera Noest [MVP]]

Re: Strange printing issue with redirected printer

Make sure that you are using the *exact* version of the driver
which is tested by HP on a TS. Documented here:

HP Printers Supported in Citrix MetaFrame Presentation and Terminal
Server Environments
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?
objectID=c00213455

_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

andreas.fonferek@gmail.com wrote on 09 okt 2008 in
microsoft.public.windows.terminal_services:

> Hello,
>
> a few days ago, a strang printing issue occured. An employee
> working on a WinXP Pro SP2 Workstation, with a HP Color LaserJet
> 2550 attached via USB. She works connected with mstsc 6.0.6000
> in a terminal session on Windows Server 2003.
>
> Until the error occured she could print. And suddenly she
> couldn't print anymore. We reinstalled the driver. But it isn't
> even possible to print a testing page from within the terminal
> session. The Dialog only tells, that it is impossible to print
> the testing page.
>
> Who can help me?
>
> Thanks,
> Andreas

 

[Andreas Fonferek]

Re: Strange printing issue with redirected printer

Vera Noest [MVP] schrieb:
> Make sure that you are using the *exact* version of the driver
> which is tested by HP on a TS. Documented here:

We installed exact this version. It didn't work.
But then we tested another Server. Also running Windows Server 2003 at
the same patch level. And it worked.
Then back at the first server we installed a generic HP PCL6 Driver. It
was possible to print with it. But only b&w. Then we reinstalled the
driver for the LJ2550. And suddenly it worked.
We think the generic driver installation process changed a file, that
was broken, which the LJ2550 driver installation didn't touch.

> HP Printers Supported in Citrix MetaFrame Presentation and Terminal
> Server Environments
> http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?
> objectID=c00213455

Thanks for this source. It could be usefull in future.

Thanks for your help.
Andreas