Change Terminal Server licensing CALs

[Thorny]

Hi Guys,

I have a customer who has an existing 2000 TS licensed with per device CALs.
They have recently purchased a 2003 TS and would like to use per user CALs.

The 2003 TS is setup for per user CALs, but I accidently activated and
installed 2003 per device CALs. I then rang up again and activated and
installed per user CALs, but the per user CALs are showing up as 'not
applicable'.

Can anyone tell me if there is a way to remove the per Device CALs, as they
only want to use 2003 per user CALs.

Any help would be greatly appreciated.

 

[Jeff Pitsch]

Re: Change Terminal Server licensing CALs

You need to call the MS Clearinghouse to get this taken care of. It is
very simple and they are very helpful with this type of thing.

Jeff Pitsch
Microsoft MVP - Terminal Services

Thorny wrote:
> Hi Guys,
>
> I have a customer who has an existing 2000 TS licensed with per device CALs.
> They have recently purchased a 2003 TS and would like to use per user CALs.
>
> The 2003 TS is setup for per user CALs, but I accidently activated and
> installed 2003 per device CALs. I then rang up again and activated and
> installed per user CALs, but the per user CALs are showing up as 'not
> applicable'.
>
> Can anyone tell me if there is a way to remove the per Device CALs, as they
> only want to use 2003 per user CALs.
>
> Any help would be greatly appreciated.