Veritas Storage foundation and NTFS volume seen as RAW

  • Thread starter Thread starter toff23
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toff23

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Hi there,

We have a storage array with a volume seen as RAW rather than NTFS.
Since several days, we are working on it, with Symantec tech support and
their last idea is:

"From the screen shots that you sent us, looks like your volume should be in
a healthy status with a file system.

MSFT does have a fix that may just correct your issue. You will have to
open up a support case with MSFT to obtain this patch. This will be their
latest fix for mountmgr.sys on windows 2000 SP4.
This fix is related to filesystem showing RAW status."

We can't find the KB article related to what Symantec told us. They can't
tell us where they found this article...(internal KB?). How can we get this
fix? Usually, we can get fixes through KB articles so I think we don't need
to open a case through MSFT.

Our system is a Windows 2000 Server Cluster with SP4 and Rollup package
installed, with a RAID 5 volume and Storage Foundation 5.0 handling this
array.

If anyone can help us, it would be very appreciated :)

If you need more information, let us know.
Thanks for your help.

Regards,

Christophe
 

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