Norton 2009 upgrade & Zonealarm

  • Thread starter Thread starter AB
  • Start date Start date
A

AB

Guest
I received a notice that I'm eligible for a free upgrade to the 2009
version of Norton antivirus. After downloading it, the install
couldn't continue until I remove ZoneAlarm. I'm not happy with
Norton - It takes does things I don't want it to do, slows down the
computer, etc. Will switch to a different antivirus when the contract
is up, but have about 6 months to go on it.

Questions - if I do remove ZoneAlarm, can I reinstall it after the
Norton upgrade and have both apps work properly? I remember a
previous issue such as this with these 2 apps.
Is it really necessary to upgrade Norton? I'm running the
2008 version.

Thanks for any advice on this.

Cheers,
AB
 
Re: Norton 2009 upgrade & Zonealarm

This is what I have done in the past:
Uninstall ZA, install NAV and then reinstall ZA.
Have had no problems.

The 2009 version should be much less of a resource hog.
I'm currently testing Norton's NIS 2009 which has it's own firewall
and so far have not seen any significant slowdown on my test PC.

You can keep 2008, but to continue to get security updates
you will need to buy a subscription which cost as much
if not more than 2009 does with rebates.

JS
http://www.pagestart.com



"AB" <ab@pipeline.com> wrote in message
news:7foue4thgc1nsb45g8nvaqgffqigslrd1t@4ax.com...
>I received a notice that I'm eligible for a free upgrade to the 2009
> version of Norton antivirus. After downloading it, the install
> couldn't continue until I remove ZoneAlarm. I'm not happy with
> Norton - It takes does things I don't want it to do, slows down the
> computer, etc. Will switch to a different antivirus when the contract
> is up, but have about 6 months to go on it.
>
> Questions - if I do remove ZoneAlarm, can I reinstall it after the
> Norton upgrade and have both apps work properly? I remember a
> previous issue such as this with these 2 apps.
> Is it really necessary to upgrade Norton? I'm running the
> 2008 version.
>
> Thanks for any advice on this.
>
> Cheers,
> AB
 
Re: Norton 2009 upgrade & Zonealarm

Assuming you're upgrading to NAV 2009, not NIS 2009 or Norton 360 2009:

1. After making certain you have a copy of your Product Key, uninstall all
NAV 2008 and LiveUpdate via Control Panel | Programs | Uninstall a program
(or Control Panel | Programs and Features, if using Classic view).

NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
browsing; reading email; chatting) except #3 through #5 below until your
anti-virus application has been installed and fully updated!

2a. Download this removal tool to your desktop:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

2b. Double-click on the saved download to run the tool.

4. Reboot *twice*.

5. Temporarily disable ZA *and then* enable the Windows Firewall!

6. Install NAV 2009.

7. Reboot twice.

8. Disable the Windows Firewall then re-enabled ZA.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

AB wrote:
> I received a notice that I'm eligible for a free upgrade to the 2009
> version of Norton antivirus. After downloading it, the install
> couldn't continue until I remove ZoneAlarm. I'm not happy with
> Norton - It takes does things I don't want it to do, slows down the
> computer, etc. Will switch to a different antivirus when the contract
> is up, but have about 6 months to go on it.
>
> Questions - if I do remove ZoneAlarm, can I reinstall it after the
> Norton upgrade and have both apps work properly? I remember a
> previous issue such as this with these 2 apps.
> Is it really necessary to upgrade Norton? I'm running the
> 2008 version.
>
> Thanks for any advice on this.
>
> Cheers,
> AB
 
Re: Norton 2009 upgrade & Zonealarm

On Fri, 10 Oct 2008 10:16:11 -0400, AB wrote:

> I received a notice that I'm eligible for a free upgrade to the 2009
> version of Norton antivirus. After downloading it, the install
> couldn't continue until I remove ZoneAlarm. I'm not happy with
> Norton - It takes does things I don't want it to do, slows down the
> computer, etc. Will switch to a different antivirus when the contract
> is up, but have about 6 months to go on it.

Why continue punishing yourself with this resource hog? There is no reason
to wait, get rid of this application now!
Download and run the Norton Removal Tool:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
The Norton Removal Tool uninstalls all Norton 2008/2007/2006/2005/2004/2003
products and Norton 360 from your computer.

Good AV alternatives:
Avira AntiVir® Personal - FREE Antivirus
http://www.free-av.com/
(The free version won't scan your emails.)
--or--
Free antivirus - avast! 4 Home Edition
It includes ANTI-SPYWARE protection, certified by the West Coast Labs
Checkmark process, and ANTI-ROOTKIT DETECTION based on the best-in class
GMER technology.
http://www.avast.com/eng/avast_4_home.html
(Choose Custom Installation and under Resident
Protection, uncheck: Internet Mail and Outlook/Exchange.)

Unless you are using Microsoft Outlook or Loutus Notes (MAPI or VIM),
scanning email is worthless.
Why You Don't Need Your Anti-Virus Program to Scan Your E-Mail
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
Ensure your e-mail program is configured to display e-mail messages in
'Plain Text' only.

> Questions - if I do remove ZoneAlarm, can I reinstall it after the
> Norton upgrade and have both apps work properly? I remember a
> previous issue such as this with these 2 apps.

Remove/uninstall this horrible and useless software, it gives your nothing
but warm and fuzzy feeling of being secure!
http://zonealarm.donhoover.net/uninstall.html

For the average homeuser, the Windows Firewall in XP does a fantastic job
at its core mission and is really all you need if you have an 'real-time'
anti-virus program, [another firewall on your router or] other edge
protection like SeconfigXP and practise Safe-Hex.

The windows firewall deals with inbound protection and therefore does not
give you a false sense of security. Best of all, it doesn't implement lots
of nonsense like pretending that outbound traffic needs to be monitored.

Activate and utilize the Win XP built-in Firewall; Uncheck *all* Programs
and Services under the Exception tab.
Windows XP: How to turn on your firewall.
http://www.microsoft.com/protect/computer/firewall/xp.mspx

Read through:
Understanding Windows Firewall.
http://www.microsoft.com/windowsxp/using/security/internet/sp2_wfintro.mspx
Using Windows Firewall.
http://www.microsoft.com/windowsxp/using/networking/security/winfirewall.mspx
At Least This Snake Oil Is Free.
http://msinfluentials.com/blogs/jesper/archive/2007/07/19/at-least-this-snake-oil-is-free.aspx
Deconstructing Common Security Myths.
http://www.microsoft.com/technet/technetmag/issues/2006/05/SecurityMyths/default.aspx
Scroll down to:
"Myth: Host-Based Firewalls Must Filter Outbound Traffic to be Safe."
Exploring the windows Firewall.
http://www.microsoft.com/technet/technetmag/issues/2007/06/VistaFirewall/default.aspx
"Outbound protection is security theater—it’s a gimmick that only gives the
impression of improving your security without doing anything that actually
does improve your security."
Routinely practice Safe-Hex.
http://www.claymania.com/safe-hex.html
In conjunction with WinXP SP2 Firewall use:
Seconfig XP 1.0
http://seconfig.sytes.net/

If on high-speed Internet connection use a router as well.
Implement Countermeasures against DNSChanger:
http://extremesecurity.blogspot.com/2008/06/use-default-password-get-hijacked.html

> Is it really necessary to upgrade Norton? I'm running the
> 2008 version.

No, see suggestion above.

Good luck :)
 
Re: Norton 2009 upgrade & Zonealarm

On Fri, 10 Oct 2008 10:16:11 -0400, AB <ab@pipeline.com> wrote:

> I received a notice that I'm eligible for a free upgrade to the 2009
> version of Norton antivirus. After downloading it, the install
> couldn't continue until I remove ZoneAlarm. I'm not happy with
> Norton - It takes does things I don't want it to do, slows down the
> computer, etc.


Right. Norton is the worst anti-virus program available.


> Will switch to a different antivirus when the contract
> is up, but have about 6 months to go on it.



That's a common viewpoint. Many people feel that they want to continue
using Norton for the period they've paid for. But it's not a good
view, when there are freeware choices like Avast! that are better than
Norton. If I were in your shoes, I'd change to Avast! now, and that's
what I recommend that you do.

--
Ken Blake, Microsoft MVP - Windows Desktop Experience
Please Reply to the Newsgroup
 
Re: Norton 2009 upgrade & Zonealarm

Ken,
What is your basis for making this statement?

JS

"Ken Blake, MVP" <kblake@this.is.an.invalid.domain> wrote in message
news:o9o1f4hem6etmmk8qr2uqqkg9fc1feidf3@4ax.com...
> On Fri, 10 Oct 2008 10:16:11 -0400, AB <ab@pipeline.com> wrote:
>
>> I received a notice that I'm eligible for a free upgrade to the 2009
>> version of Norton antivirus. After downloading it, the install
>> couldn't continue until I remove ZoneAlarm. I'm not happy with
>> Norton - It takes does things I don't want it to do, slows down the
>> computer, etc.
>
>
> Right. Norton is the worst anti-virus program available.
>
>
>> Will switch to a different antivirus when the contract
>> is up, but have about 6 months to go on it.
>
>
>
> That's a common viewpoint. Many people feel that they want to continue
> using Norton for the period they've paid for. But it's not a good
> view, when there are freeware choices like Avast! that are better than
> Norton. If I were in your shoes, I'd change to Avast! now, and that's
> what I recommend that you do.
>
> --
> Ken Blake, Microsoft MVP - Windows Desktop Experience
> Please Reply to the Newsgroup
 
Re: Norton 2009 upgrade & Zonealarm

On Sat, 11 Oct 2008 14:02:10 -0400, "JS" <@> wrote:

> Ken,
> What is your basis for making this statement?



It's the experience that I've had.



> "Ken Blake, MVP" <kblake@this.is.an.invalid.domain> wrote in message
> news:o9o1f4hem6etmmk8qr2uqqkg9fc1feidf3@4ax.com...
> > On Fri, 10 Oct 2008 10:16:11 -0400, AB <ab@pipeline.com> wrote:
> >
> >> I received a notice that I'm eligible for a free upgrade to the 2009
> >> version of Norton antivirus. After downloading it, the install
> >> couldn't continue until I remove ZoneAlarm. I'm not happy with
> >> Norton - It takes does things I don't want it to do, slows down the
> >> computer, etc.
> >
> >
> > Right. Norton is the worst anti-virus program available.
> >
> >
> >> Will switch to a different antivirus when the contract
> >> is up, but have about 6 months to go on it.
> >
> >
> >
> > That's a common viewpoint. Many people feel that they want to continue
> > using Norton for the period they've paid for. But it's not a good
> > view, when there are freeware choices like Avast! that are better than
> > Norton. If I were in your shoes, I'd change to Avast! now, and that's
> > what I recommend that you do.
> >
> > --
> > Ken Blake, Microsoft MVP - Windows Desktop Experience
> > Please Reply to the Newsgroup
>

--
Ken Blake, Microsoft MVP - Windows Desktop Experience
Please Reply to the Newsgroup
 
Re: Norton 2009 upgrade & Zonealarm

On Sat, 11 Oct 2008 11:27:12 -0700, Ken Blake, MVP wrote:

> On Sat, 11 Oct 2008 14:02:10 -0400, "JS" <@> wrote:
>
>> Ken,
>> What is your basis for making this statement?

> It's the experience that I've had.

....and quazillion of other 'average' homeusers!
 
Re: Norton 2009 upgrade & Zonealarm

and quazillion of other 'average' homeusers - 1 (Me)

JS

"Kayman" <kaymanDeleteThis@operamail.com> wrote in message
news:uGt4soALJHA.1160@TK2MSFTNGP05.phx.gbl...
> On Sat, 11 Oct 2008 11:27:12 -0700, Ken Blake, MVP wrote:
>
>> On Sat, 11 Oct 2008 14:02:10 -0400, "JS" <@> wrote:
>>
>>> Ken,
>>> What is your basis for making this statement?
>
>> It's the experience that I've had.
>
> ...and quazillion of other 'average' homeusers!
>
 
Re: Norton 2009 upgrade & Zonealarm

I have same problem but have been using an earlier version of Zone Alarm. I
tried the approach suggested and it did not work for me. The Zone Alarm forum
indicates that there is no known fix
Any further comments?
PA Bear [MS MVP] wrote:
>Assuming you're upgrading to NAV 2009, not NIS 2009 or Norton 360 2009:
>
>1. After making certain you have a copy of your Product Key, uninstall all
>NAV 2008 and LiveUpdate via Control Panel | Programs | Uninstall a program
>(or Control Panel | Programs and Features, if using Classic view).
>
>NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
>browsing; reading email; chatting) except #3 through #5 below until your
>anti-virus application has been installed and fully updated!
>
>2a. Download this removal tool to your desktop:
>http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
>
>2b. Double-click on the saved download to run the tool.
>
>4. Reboot *twice*.
>
>5. Temporarily disable ZA *and then* enable the Windows Firewall!
>
>6. Install NAV 2009.
>
>7. Reboot twice.
>
>8. Disable the Windows Firewall then re-enabled ZA.
>> I received a notice that I'm eligible for a free upgrade to the 2009
>> version of Norton antivirus. After downloading it, the install
>[quoted text clipped - 13 lines]
>> Cheers,
>> AB
 
Re: Norton 2009 upgrade & Zonealarm

Contact Symantec Support or begin a new thread about your problem, Petrus.
Thanks.

Petrus wrote:
> I have same problem but have been using an earlier version of Zone Alarm.
> I
> tried the approach suggested and it did not work for me. The Zone Alarm
> forum indicates that there is no known fix
> Any further comments?
<snip>
 
Re: Norton 2009 upgrade & Zonealarm

Well, I removed ZoneAlarm, installed NAV 2009 then reinstalled ZA.
Guess what happened? Computer froze up! Seemed to be deadlocked. Had
to get a PC tech in (cost alot!) to get it working again. Seems NV
'09 and ZA aren't compatible at all.

The end result is NAV is now gone from my computer. Will get another
AV - one that doesn't try to run your world!!

Thanks everyone for the help.

Cheers,
AB


On Fri, 10 Oct 2008 10:16:11 -0400, AB <ab@pipeline.com> wrote:

>I received a notice that I'm eligible for a free upgrade to the 2009
>version of Norton antivirus. After downloading it, the install
>couldn't continue until I remove ZoneAlarm. I'm not happy with
>Norton - It takes does things I don't want it to do, slows down the
>computer, etc. Will switch to a different antivirus when the contract
>is up, but have about 6 months to go on it.
>
>Questions - if I do remove ZoneAlarm, can I reinstall it after the
>Norton upgrade and have both apps work properly? I remember a
>previous issue such as this with these 2 apps.
> Is it really necessary to upgrade Norton? I'm running the
>2008 version.
>
>Thanks for any advice on this.
>
>Cheers,
>AB
 
Re: Norton 2009 upgrade & Zonealarm

On Tue, 14 Oct 2008 18:55:15 -0400, AB <ab@pipeline.com> wrote:

>Well, I removed ZoneAlarm, installed NAV 2009 then reinstalled ZA.
>Guess what happened? Computer froze up! Seemed to be deadlocked. Had
>to get a PC tech in (cost alot!) to get it working again. Seems NV
>'09 and ZA aren't compatible at all.
>
>The end result is NAV is now gone from my computer. Will get another
>AV - one that doesn't try to run your world!!
>
>Thanks everyone for the help.
>
>Cheers,
>AB
>
>
>On Fri, 10 Oct 2008 10:16:11 -0400, AB <ab@pipeline.com> wrote:
>
>>I received a notice that I'm eligible for a free upgrade to the 2009
>>version of Norton antivirus. After downloading it, the install
>>couldn't continue until I remove ZoneAlarm. I'm not happy with
>>Norton - It takes does things I don't want it to do, slows down the
>>computer, etc. Will switch to a different antivirus when the contract
>>is up, but have about 6 months to go on it.
>>
>>Questions - if I do remove ZoneAlarm, can I reinstall it after the
>>Norton upgrade and have both apps work properly? I remember a
>>previous issue such as this with these 2 apps.
>> Is it really necessary to upgrade Norton? I'm running the
>>2008 version.
>>
>>Thanks for any advice on this.
>>
>>Cheers,
>>AB

Try Avast - free .
 
Re: Norton 2009 upgrade & Zonealarm

I have now got Norton 2007 from Symantec and have re-installed with my old
version of ZA (5.5) and will update neither of them as they are now working
in my enivironment.
Symantec have now admitted that they have a problem and will address it next
year.
I can provided more details but can not guarantee what I have done will work
in everyobne's environment. All I suggest is that you keep hammering Symantec
until you get them to accept that they are the cause of your grief

Jim wrote:
>>Well, I removed ZoneAlarm, installed NAV 2009 then reinstalled ZA.
>>Guess what happened? Computer froze up! Seemed to be deadlocked. Had
>[quoted text clipped - 26 lines]
>>>Cheers,
>>>AB
>
>Try Avast - free .

--
Message posted via http://www.windowskb.com
 
Re: Norton 2009 upgrade & Zonealarm

Well, NAV is gone! It's been removed from my PC; no easy chore as
after it was uninstalled over 200 Symantec files were still there.
Once it was removed the response time speeded up dramatically.
ZoneAlarm is working fine and I downloaded and installed Avira which
has much less overhead and is less of a resource hog while still doing
what I want it to. Never again with NAV!

I also contacted their tech support as I felt a refund should be
forthcoming for the 2 months I'm not using it that were left on my
contract. Of course that request was refused. I'd also paid out $$
for a pc tech consultant to come in to get the pc working again.
Symantec caused all this trouble and expense but offered absolutely no
goodwill gesture. You can be sure I'll NEVER be their customer
again!!


On Wed, 22 Oct 2008 17:31:27 GMT, "Petrus via WindowsKB.com"
<u46861@uwe> wrote:

>I have now got Norton 2007 from Symantec and have re-installed with my old
>version of ZA (5.5) and will update neither of them as they are now working
>in my enivironment.
>Symantec have now admitted that they have a problem and will address it next
>year.
>I can provided more details but can not guarantee what I have done will work
>in everyobne's environment. All I suggest is that you keep hammering Symantec
>until you get them to accept that they are the cause of your grief
>
>Jim wrote:
>>>Well, I removed ZoneAlarm, installed NAV 2009 then reinstalled ZA.
>>>Guess what happened? Computer froze up! Seemed to be deadlocked. Had
>>[quoted text clipped - 26 lines]
>>>>Cheers,
>>>>AB
>>
>>Try Avast - free .
 
Re: Norton 2009 upgrade & Zonealarm

Finished the test of Symantec's NIS 2009 I had mentioned in my previous
post.
Did not notice any significant slowdown of the PC.

However the last thing I tried was to disable the Norton firewall and
install ZA.
As you have found out ZA and NIS don't get along very well and the test PC
would not even boot. Recovered by using my Image Backup made before the
test was started.

Currently evaluating NAV 2009 (which does not have it's own firewall)
and will see if installing ZA causes any problems.

JS
http://www.pagestart.com


"AB" <ab@pipeline.com> wrote in message
news:0ssuf4pkk2uqljbkk7v49pn42908v6m30c@4ax.com...
> Well, NAV is gone! It's been removed from my PC; no easy chore as
> after it was uninstalled over 200 Symantec files were still there.
> Once it was removed the response time speeded up dramatically.
> ZoneAlarm is working fine and I downloaded and installed Avira which
> has much less overhead and is less of a resource hog while still doing
> what I want it to. Never again with NAV!
>
> I also contacted their tech support as I felt a refund should be
> forthcoming for the 2 months I'm not using it that were left on my
> contract. Of course that request was refused. I'd also paid out $$
> for a pc tech consultant to come in to get the pc working again.
> Symantec caused all this trouble and expense but offered absolutely no
> goodwill gesture. You can be sure I'll NEVER be their customer
> again!!
>
>
> On Wed, 22 Oct 2008 17:31:27 GMT, "Petrus via WindowsKB.com"
> <u46861@uwe> wrote:
>
>>I have now got Norton 2007 from Symantec and have re-installed with my old
>>version of ZA (5.5) and will update neither of them as they are now
>>working
>>in my enivironment.
>>Symantec have now admitted that they have a problem and will address it
>>next
>>year.
>>I can provided more details but can not guarantee what I have done will
>>work
>>in everyobne's environment. All I suggest is that you keep hammering
>>Symantec
>>until you get them to accept that they are the cause of your grief
>>
>>Jim wrote:
>>>>Well, I removed ZoneAlarm, installed NAV 2009 then reinstalled ZA.
>>>>Guess what happened? Computer froze up! Seemed to be deadlocked. Had
>>>[quoted text clipped - 26 lines]
>>>>>Cheers,
>>>>>AB
>>>
>>>Try Avast - free .
 
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