Problem Renewing Live OneCare

  • Thread starter Thread starter Rick
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Rick

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I purchased a copy of Live OneCare rather than renewing online. I followed
the installation instructions and it works and updates daily as it should.
My problem is I continually get popups telling me to renew. Upon
installation completion, it said it may take up to 24 hours for the renewal
notice would go away. Unfortunately, that was three weeks ago. What can I
do or who can I contact to get this resolved? Thanks, Rick
 
Re: Problem Renewing Live OneCare

Rick wrote:

> I purchased a copy of Live OneCare rather than renewing online. I
> followed the installation instructions and it works and updates daily as
> it should.
> My problem is I continually get popups telling me to renew. Upon
> installation completion, it said it may take up to 24 hours for the
> renewal
> notice would go away. Unfortunately, that was three weeks ago. What can
> I
> do or who can I contact to get this resolved? Thanks, Rick


Windows Live OneCare Newsgroups
microsoft.public.windows.live.onecare.generaldiscussion
microsoft.public.windows.live.onecare.antispyware
microsoft.public.windows.live.onecare.antivirus
microsoft.public.windows.live.onecare.backup
microsoft.public.windows.live.onecare.firewall
microsoft.public.windows.live.onecare.install
microsoft.public.windows.live.onecare.tuneup
microsoft.public.windows.live.onecare.update

Windows Live OneCare Forums:
http://forums.microsoft.com/windowsonecare/default.aspx?siteid=2

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ
 
Re: Problem Renewing Live OneCare

Thanks, but I've exhausted those references. That's why I turned here. Not
being able to discuss a problem with a live person sort of backs one in a
corner in a situation like this. Thanks for the effort.

"Malke" wrote:

> Rick wrote:
>
> > I purchased a copy of Live OneCare rather than renewing online. I
> > followed the installation instructions and it works and updates daily as
> > it should.
> > My problem is I continually get popups telling me to renew. Upon
> > installation completion, it said it may take up to 24 hours for the
> > renewal
> > notice would go away. Unfortunately, that was three weeks ago. What can
> > I
> > do or who can I contact to get this resolved? Thanks, Rick

>
> Windows Live OneCare Newsgroups
> microsoft.public.windows.live.onecare.generaldiscussion
> microsoft.public.windows.live.onecare.antispyware
> microsoft.public.windows.live.onecare.antivirus
> microsoft.public.windows.live.onecare.backup
> microsoft.public.windows.live.onecare.firewall
> microsoft.public.windows.live.onecare.install
> microsoft.public.windows.live.onecare.tuneup
> microsoft.public.windows.live.onecare.update
>
> Windows Live OneCare Forums:
> http://forums.microsoft.com/windowsonecare/default.aspx?siteid=2
>
> Malke
> --
> MS-MVP
> Elephant Boy Computers - Don't Panic!
> FAQ - http://www.elephantboycomputers.com/#FAQ
>
>
 
Re: Problem Renewing Live OneCare

Rick wrote:

> Thanks, but I've exhausted those references. That's why I turned here.
> Not being able to discuss a problem with a live person sort of backs one
> in a
> corner in a situation like this. Thanks for the effort.


You've crossposted to at least several of those forums? I don't know what
you mean by a "live person". All of the people who post on forums are
alive, at least until All Hallow's Eve. ;-)

Surely Live OneCare has a way to contact them for support. Since I don't
recommend or support Live OneCare, I'm sorry but I can't help you. Perhaps
someone else reading this thread who uses Live OneCare will have an answer
for you.

Good luck,

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ
 
RE: Problem Renewing Live OneCare

cavalier wrote,Go here and scroll to liveone care and select
https://support.live.com/default.aspx?scrx=1
"Rick" wrote:

> I purchased a copy of Live OneCare rather than renewing online. I followed
> the installation instructions and it works and updates daily as it should.
> My problem is I continually get popups telling me to renew. Upon
> installation completion, it said it may take up to 24 hours for the renewal
> notice would go away. Unfortunately, that was three weeks ago. What can I
> do or who can I contact to get this resolved? Thanks, Rick
 
RE: Problem Renewing Live OneCare



"Rick" wrote:

> I purchased a copy of Live OneCare rather than renewing online. I followed
> the installation instructions and it works and updates daily as it should.
> My problem is I continually get popups telling me to renew. Upon
> installation completion, it said it may take up to 24 hours for the renewal
> notice would go away. Unfortunately, that was three weeks ago. What can I
> do or who can I contact to get this resolved? Thanks, Rick


If you still have the Activation Key you can uninstall the Live Onecare and
then Reinstall from the link you been given in an email.
Run disk clean up and defrag in safe mode.
Your issue onlt can be solved by contacting Live OneCare help person to
solve your Issue or refund you at least.
HTH,
nass
---
http://www.nasstec.co.uk
 
Re: Problem Renewing Live OneCare

On Sun, 12 Oct 2008 06:28:00 -0700, Rick wrote:

> I purchased a copy of Live OneCare rather than renewing online. I followed
> the installation instructions and it works and updates daily as it should.
> My problem is I continually get popups telling me to renew. Upon
> installation completion, it said it may take up to 24 hours for the renewal
> notice would go away. Unfortunately, that was three weeks ago. What can I
> do or who can I contact to get this resolved? Thanks, Rick


Re-evaluate your requirements!

Let's examine this package more closely from a (non-expert) users
point-of-view and if Windows Live OneCare represents real dollar value for
the average homeuser.

Windows Live OneCare includes:

-- An excellent antivirus application --.

Many experts used to suggest that Windows Live OneCare is on the bottom of
the list as far as finding viruses\malware\trojans.
However, I understand that the new version of this (OneCare) AV application
has changed for the better and the virus catchrate has improved
significantly.
It is debatable however if OneCare AV is significantly better compared to
good quality free-ware application such as Avira AntiVir® Personal or
avast! 4 Home Edition. Even if OneCare is an equally good AV application,
you'd still have to fork out dollars.
So, as far as performance is concerned why would anybody considering
purchasing OneCare?

-- An excellent firewall application --.

An excellent firewall application is already included in both WinXP and
Vista operating systems.

Managing the Windows Vista Firewall
http://technet.microsoft.com/en-us/magazine/cc510323.aspx

So, why would anybody want to pay for something which comes free in the
first place?

-- An excellent antispyware application --.

An antispyware (A-S) application (WindowsDefender) is already included in
Vista OS and can be freely downloaded for WinXP. Add SuperAntispyware Free
Edition and you're as good as gold.
So, why would anybody want to pay for something which comes free in the
first place?

-- Automatic system clean/tune-ups --.

Why I donÿt use registry cleaners!
http://www.edbott.com/weblog/archives/000643.html

IMO, a safer option to tune up your OS, is to use CCleaner ignoring the
registry scanning/fixing option followed by using NTREGOPT (all freely
available).

So, why would anybody jeopardize proper functioning of their OS?

-- Automatic hard drive defrag --.

A HDD defragmentation utility is already included in both WinXP and Windows
Vista which can be scheduled to scan at predetermined times.

Schedule a weekly defragmentation
http://www.microsoft.com/windowsxp/using/setup/tips/defrag.mspx

Features of the Windows Vista hard disk defragmentation utility
Scheduled defragmentation
http://support.microsoft.com/kb/942092

Also, there are a few freeware defrag tools available which, the best to my
knowledge, outperform the in-build version.
So, why would anybody want to pay for something which comes free in the
first place?

-- Checks for updates to be sure they are installed --.

Aside from Using the free Windows Update function in both WinXP and Windows
Vista, Secunia Personal Software Inspector, Belarc and M/S Security
Baseline Analyzer can assist also.
So, why would anybody want to pay for something which comes free in the
first place?

-- Schedules automatic backups of important files --.

Backup and Restore Center is an in-build version and comes free with both
WinXP and Vista operating system.

Windows XP Backup Made Easy
http://www.microsoft.com/windowsxp/using/setup/learnmore/bott_03july14.mspx
Windows Backup and Restore Center
http://www.microsoft.com/windows/windows-vista/features/backup.aspx

So, why would one want to pay for something which comes free in the first
place?

BTW, some users are impressed with Cobian Backup-Free.

-- New version 2.5 just released - designed to work exceptionally well with
Windows Vista & XP --.

One would hope that this is the case, after all, it's a MSFT product!
Selective, good-quality freeware applications are working like a charm as
well in both WinXP and Vista operating systems!

-- All-in-one convenient, easy to install application --.

So are selective, good-quality freeware applications/utilities.

-- On sale at Newegg for only $19.99 --

If I were in the spending mood and were looking for a worthwhile addition
to my Operating System I'd find another $30.- and purchase Acronis Back-Up
package.

Well, considering the above, I haven't got the foggiest idea what the hype
about Windows Live OneCare package is all about!

But, it is not unusual that in Multi National Organizations such as MSFT
the Section Heads of the Commercial Department and the Program Engineers
(Operating Department), are having conflicting opinions as they work for
different goals.
The Program Engineers are the pragmatic type, they develop things, they
know things. They have to demonstrate high integrity in order to produce
high quality software.
The Advertising People know how to sell and push things. They mostly walk
on a fine line but cross it frequently for the sake of the dollar almighty
and in the name of the share holders. The nature of their job prevents them
to be moral and ethical.
The goals of the Commercial Dept. are not necessarily in the best interest
for the end user.
Would MSFT recommend the use of registry cleaners if Dr. Mark Russinovich
and Ed Bott had a say? I don't think so!
Would MSFT have included these lame additions to their Windows Live OneCare
application if their program engineers had a say? I don't think so!
As usual, Marketing trumps common sense. Let's hope that users pay more
attention to the details instead to the sensational promotion.
 
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