L
Larry
Guest
Hey guys,
My netbackup software has been failing on all 4 x64 servers I put into
production. After working with Symantec, we've determined that VSS is the
culprit.
Using ntbackup, I tried to do a system state backup on the servers and they
failed. Here is the report from the ntbackup job:
Backup Status
Operation: Backup
Active backup destination: File
Media name: "Backup.bkf created 8/15/2007 at 1:25 PM"
Volume shadow copy creation: Attempt 1.
Timeout before function completed
Error returned while creating the volume shadow copy: 0xffffffff.
Error returned while creating the volume shadow copy:ffffffff
Aborting Backup.
----------------------
The operation did not successfully complete.
----------------------
Backup Status
Operation: Backup
Active backup destination: File
Media name: "Backup.bkf created 8/15/2007 at 1:30 PM"
Volume shadow copy creation: Attempt 1.
Timeout before function completed
Error returned while creating the volume shadow copy: 0xffffffff.
Error returned while creating the volume shadow copy:ffffffff
Aborting Backup.
----------------------
The operation did not successfully complete.
----------------------
In addition, when the netbackup job attempts a backup, it fails and turns
off the VSS service on the servers. Here is the error log that it generates:
Event Type: Error
Event Source: VSS
Event Category: None
Event ID: 12302
Date: 8/15/2007
Time: 11:52:25 AM
User: N/A
Computer: CCPS-GBIIS1
Description:
Volume Shadow Copy Service error: An internal inconsistency was detected in
trying to contact shadow copy service writers. Please check to see that the
Event Service and Volume Shadow Copy Service are operating properly.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 2d 20 43 6f 64 65 3a 20 - Code:
0008: 42 55 45 43 58 4d 4c 43 BUECXMLC
0010: 30 30 30 30 37 32 37 34 00007274
0018: 2d 20 43 61 6c 6c 3a 20 - Call:
0020: 42 55 45 43 58 4d 4c 43 BUECXMLC
0028: 30 30 30 30 37 32 31 39 00007219
0030: 2d 20 50 49 44 3a 20 20 - PID:
0038: 30 30 30 30 32 30 36 30 00002060
0040: 2d 20 54 49 44 3a 20 20 - TID:
0048: 30 30 30 30 32 37 37 36 00002776
0050: 2d 20 43 4d 44 3a 20 20 - CMD:
0058: 22 43 3a 5c 57 49 4e 44 "C:\WIND
0060: 4f 57 53 5c 73 79 73 74 OWS\syst
0068: 65 6d 33 32 5c 6e 74 62 em32\ntb
0070: 61 63 6b 75 70 2e 65 78 ackup.ex
0078: 65 22 20 20 20 20 20 20 e"
0080: 2d 20 55 73 65 72 3a 20 - User:
0088: 48 51 5c 6d 6f 72 70 68 HQ\morph
0090: 65 75 73 20 20 20 20 20 eus
0098: 2d 20 53 69 64 3a 20 20 - Sid:
00a0: 53 2d 31 2d 35 2d 32 31 S-1-5-21
00a8: 2d 31 31 32 31 33 37 31 -1121371
00b0: 36 35 34 2d 33 38 37 37 654-3877
00b8: 38 36 30 33 37 30 2d 33 860370-3
00c0: 38 39 39 34 31 32 36 32 89941262
00c8: 31 2d 35 30 30 20 20 20 1-500
Any ideas on either?
Thanks a ton,
Larry
My netbackup software has been failing on all 4 x64 servers I put into
production. After working with Symantec, we've determined that VSS is the
culprit.
Using ntbackup, I tried to do a system state backup on the servers and they
failed. Here is the report from the ntbackup job:
Backup Status
Operation: Backup
Active backup destination: File
Media name: "Backup.bkf created 8/15/2007 at 1:25 PM"
Volume shadow copy creation: Attempt 1.
Timeout before function completed
Error returned while creating the volume shadow copy: 0xffffffff.
Error returned while creating the volume shadow copy:ffffffff
Aborting Backup.
----------------------
The operation did not successfully complete.
----------------------
Backup Status
Operation: Backup
Active backup destination: File
Media name: "Backup.bkf created 8/15/2007 at 1:30 PM"
Volume shadow copy creation: Attempt 1.
Timeout before function completed
Error returned while creating the volume shadow copy: 0xffffffff.
Error returned while creating the volume shadow copy:ffffffff
Aborting Backup.
----------------------
The operation did not successfully complete.
----------------------
In addition, when the netbackup job attempts a backup, it fails and turns
off the VSS service on the servers. Here is the error log that it generates:
Event Type: Error
Event Source: VSS
Event Category: None
Event ID: 12302
Date: 8/15/2007
Time: 11:52:25 AM
User: N/A
Computer: CCPS-GBIIS1
Description:
Volume Shadow Copy Service error: An internal inconsistency was detected in
trying to contact shadow copy service writers. Please check to see that the
Event Service and Volume Shadow Copy Service are operating properly.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 2d 20 43 6f 64 65 3a 20 - Code:
0008: 42 55 45 43 58 4d 4c 43 BUECXMLC
0010: 30 30 30 30 37 32 37 34 00007274
0018: 2d 20 43 61 6c 6c 3a 20 - Call:
0020: 42 55 45 43 58 4d 4c 43 BUECXMLC
0028: 30 30 30 30 37 32 31 39 00007219
0030: 2d 20 50 49 44 3a 20 20 - PID:
0038: 30 30 30 30 32 30 36 30 00002060
0040: 2d 20 54 49 44 3a 20 20 - TID:
0048: 30 30 30 30 32 37 37 36 00002776
0050: 2d 20 43 4d 44 3a 20 20 - CMD:
0058: 22 43 3a 5c 57 49 4e 44 "C:\WIND
0060: 4f 57 53 5c 73 79 73 74 OWS\syst
0068: 65 6d 33 32 5c 6e 74 62 em32\ntb
0070: 61 63 6b 75 70 2e 65 78 ackup.ex
0078: 65 22 20 20 20 20 20 20 e"
0080: 2d 20 55 73 65 72 3a 20 - User:
0088: 48 51 5c 6d 6f 72 70 68 HQ\morph
0090: 65 75 73 20 20 20 20 20 eus
0098: 2d 20 53 69 64 3a 20 20 - Sid:
00a0: 53 2d 31 2d 35 2d 32 31 S-1-5-21
00a8: 2d 31 31 32 31 33 37 31 -1121371
00b0: 36 35 34 2d 33 38 37 37 654-3877
00b8: 38 36 30 33 37 30 2d 33 860370-3
00c0: 38 39 39 34 31 32 36 32 89941262
00c8: 31 2d 35 30 30 20 20 20 1-500
Any ideas on either?
Thanks a ton,
Larry