C
Colin
Guest
Hi,
For some reason a single user, on terminal services, has a problem with word
crashing, no other user is effected by this.
This is the events from the events viewer:
Event Type: Error
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1000
Date: 14/10/2008
Time: 16:08:12
User: N/A
Computer: ******
Description:
Faulting application winword.exe, version 11.0.8227.0, stamp 486d648f,
faulting module ntdll.dll, version 5.2.3790.3959, stamp 45d70ad8, debug? 0,
fault address 0x0004afb2.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 77 00 69 00 6e 00 .w.i.n.
0030: 77 00 6f 00 72 00 64 00 w.o.r.d.
0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
0040: 20 00 31 00 31 00 2e 00 .1.1...
0048: 30 00 2e 00 38 00 32 00 0...8.2.
0050: 32 00 37 00 2e 00 30 00 2.7...0.
0058: 20 00 34 00 38 00 36 00 .4.8.6.
0060: 64 00 36 00 34 00 38 00 d.6.4.8.
0068: 66 00 20 00 69 00 6e 00 f. .i.n.
0070: 20 00 6e 00 74 00 64 00 .n.t.d.
0078: 6c 00 6c 00 2e 00 64 00 l.l...d.
0080: 6c 00 6c 00 20 00 35 00 l.l. .5.
0088: 2e 00 32 00 2e 00 33 00 ..2...3.
0090: 37 00 39 00 30 00 2e 00 7.9.0...
0098: 33 00 39 00 35 00 39 00 3.9.5.9.
00a0: 20 00 34 00 35 00 64 00 .4.5.d.
00a8: 37 00 30 00 61 00 64 00 7.0.a.d.
00b0: 38 00 20 00 66 00 44 00 8. .f.D.
00b8: 65 00 62 00 75 00 67 00 e.b.u.g.
00c0: 20 00 30 00 20 00 61 00 .0. .a.
00c8: 74 00 20 00 6f 00 66 00 t. .o.f.
00d0: 66 00 73 00 65 00 74 00 f.s.e.t.
00d8: 20 00 30 00 30 00 30 00 .0.0.0.
00e0: 34 00 61 00 66 00 62 00 4.a.f.b.
00e8: 32 00 0d 00 0a 00 2.....
This is our environment:
Windows 2003 Ent sp2
Terminal Services
User us using a laptop running Vista and RPD 6.2
Any suggestions would be greatly received.
Many thanks
For some reason a single user, on terminal services, has a problem with word
crashing, no other user is effected by this.
This is the events from the events viewer:
Event Type: Error
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1000
Date: 14/10/2008
Time: 16:08:12
User: N/A
Computer: ******
Description:
Faulting application winword.exe, version 11.0.8227.0, stamp 486d648f,
faulting module ntdll.dll, version 5.2.3790.3959, stamp 45d70ad8, debug? 0,
fault address 0x0004afb2.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 77 00 69 00 6e 00 .w.i.n.
0030: 77 00 6f 00 72 00 64 00 w.o.r.d.
0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
0040: 20 00 31 00 31 00 2e 00 .1.1...
0048: 30 00 2e 00 38 00 32 00 0...8.2.
0050: 32 00 37 00 2e 00 30 00 2.7...0.
0058: 20 00 34 00 38 00 36 00 .4.8.6.
0060: 64 00 36 00 34 00 38 00 d.6.4.8.
0068: 66 00 20 00 69 00 6e 00 f. .i.n.
0070: 20 00 6e 00 74 00 64 00 .n.t.d.
0078: 6c 00 6c 00 2e 00 64 00 l.l...d.
0080: 6c 00 6c 00 20 00 35 00 l.l. .5.
0088: 2e 00 32 00 2e 00 33 00 ..2...3.
0090: 37 00 39 00 30 00 2e 00 7.9.0...
0098: 33 00 39 00 35 00 39 00 3.9.5.9.
00a0: 20 00 34 00 35 00 64 00 .4.5.d.
00a8: 37 00 30 00 61 00 64 00 7.0.a.d.
00b0: 38 00 20 00 66 00 44 00 8. .f.D.
00b8: 65 00 62 00 75 00 67 00 e.b.u.g.
00c0: 20 00 30 00 20 00 61 00 .0. .a.
00c8: 74 00 20 00 6f 00 66 00 t. .o.f.
00d0: 66 00 73 00 65 00 74 00 f.s.e.t.
00d8: 20 00 30 00 30 00 30 00 .0.0.0.
00e0: 34 00 61 00 66 00 62 00 4.a.f.b.
00e8: 32 00 0d 00 0a 00 2.....
This is our environment:
Windows 2003 Ent sp2
Terminal Services
User us using a laptop running Vista and RPD 6.2
Any suggestions would be greatly received.
Many thanks