Re: Someone help please
MOM of 9 wrote:
>
> "MOM of 9" wrote:
>
>>
>> "John Barnett MVP" wrote:
>>
>>> When does the screen blank out? When you first turn it on or when it tries
>>> to load windows?
>>>
>>> 1/ Have you checked the connection from your graphics card (at the back of
>>> the pc) to your monitor?
>>>
>>> 2/ Is the monitor 'on' switch illuminated showing that power is getting to
>>> the monitor?
>>>
>>> When you switch your PC on (with the monitor switched on) if everything is
>>> working you should see text appear on he screen (the BIOS information) can
>>> you see this?
>>>
>>> If you can see the text and the monitor is actually going blank when it
>>> starts to load Windows you can always try removing service pack 2 from safe
>>> mode. To do this switch your pc and monitor on, when the BIOS text appears
>>> keep tapping the F8 key until a menu appears. When the menu appears you
>>> should see the Safe Mode option. Select this and press Enter. Select the
>>> administrator account and type in your password (if you haven't set a
>>> password then just press enter to gain access) Once in safe mode go to
>>> control panel, click the add/remove programs and look for service pack 2.
>>> Click on the service pack 2 option and it should uninstall.
>>>
>>> XP is now on Service Pack 3 which you could have downloaded and installed
>>> instead of SP2.
>>>
>>> --
>>>
>>> --
>>> John Barnett MVP
>>> Windows XP Associate Expert
>>> Windows Desktop Experience
>>>
>>> Web: http://xphelpandsupport.mvps.org
>>> Web: http://vistasupport.mvps.org
>>> Web: http://www.silversurfer-guide.com
>>>
>>> The information in this mail/post is supplied "as is". No warranty of any
>>> kind, either expressed or implied, is made in relation to the accuracy,
>>> reliability or content of this mail/post. The Author shall not be liable for
>>> any direct, indirect, incidental or consequential damages arising out of the
>>> use of, or inability to use, information or opinions expressed in this
>>> mail/post..
>>>
>>>
>>> "MOM of 9" <MOM of 9@discussions.microsoft.com> wrote in message
>>> news:96512669-019B-4E5C-B036-BCFFFEFEF32A@microsoft.com...
>>>> I installed a bigger hard drive on my kids computer, Reinstalled Windows
>>>> XP
>>>> Home
>>>> Worked great, got inernet working fine, So I decided I should update the
>>>> service pack 2. After downloading SP2 & installing it the computer said
>>>> it
>>>> needed to restart.
>>>> Now the monitor screen is totally blank. Is there someway to restore the
>>>> computer to before I loaded the service pack 2 without using a screen? Or
>>>> is
>>>> there something else I can do? Thank you
>> I tried to download & install sp3 1st but the computer told me there was
>> an earlier version or something to that effect so it wouldn't let it
>> download. Si I thought I should down load SP2 1st then maybe it would take
>> sp3.
>> The screen is blank graphics worked fine before download & yes green
>> monitor light is on. Thank you
>
> Hello John,
> I started the computer . Pressed F8 with keyboard with a blank screen &
> menu for BIOS appeared. I set it to safe mode. Windows XP sign /logo
> appeared like it going to start in safe mode, But the screen went blank
> again, nothing.
> I can turn the computer off, and it repeats what I have said above.
> So I know its not the monitor. Any other ideas to get SP2 off or restore to
> a certain point? Without a monitor?
> I also tried the bios screen where it gives the option to restore windows
> to a prior configuration that works. The screen went also blank for that.
> Thank you
I wonder if it is a problem like this ?
Seeing as SP2 hasn't been used on the computer before.
http://cquirke.mvps.org/sp2intel.htm
There is a bootable processor identification utility here.
I just tried it here, for the first time.
http://www.intel.com/support/processors/tools/piu/sb/CS-015823.htm
There are instructions inside it, but it is better to tell you
first. When you download bpid_e19.exe, don't click it right away.
Prepare an empty folder first, call it anything you want.
Move bpid_e19.exe into the empty folder. Then click it. A DOS
window will flash for an instant. After that, in that empty
folder, you'll have a total of 10 files. Clicking the file,
extracts the archived files inside it.
Insert a blank floppy in your floppy disk drive. Now double
click on setup.bat, and the package will copy four files
to the floppy drive.
When it is finished, you can shut down your spare computer
if you want.
On the broken computer, insert the floppy with the four files
now copied on it, and start the computer. The floppy should
be earlier in the BIOS boot order, than the CD or hard drive,
so the floppy will boot.
You'll be greeted by a low resolution screen with a blue
background. First Intel gives their lengthy license terms,
after which you'll be given a chance to agree to it (whatever
it said). Press "1". Next, a screen will appear, with the output
which identifies the processor. In the lower half of the screen,
you'll see something like this.
Processor Type 0
Family F
Model 2
Stepping 9
Revision 16
Record the numbers. In my case 0F29 is a Pentium 4 Northwood
processor. The revision 16 tells me, that my motherboard BIOS
has installed a microcode patch. If the revision value is
listed as zero, it means the BIOS failed to install a microcode
patch. For certain processors like Prescott, and SP2, that
could be an issue, as described in the first link I posted above.
I cannot say I like any of the proposed solutions to this
problem, because they are hard for end users to perform.
As a hardware guy, I'd prefer to flash the BIOS and fix
it that way, but flashing the BIOS is not without its
risks, and some computer companies do not provide
updated BIOS with new microcode in any case. Leaving
some of the other suggested fixes as a solution.
HTH,
Paul
