Please Help - Blue Screen - PC Won't Turn On

  • Thread starter Thread starter Mark
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Mark

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Hello
Please help if you can
When I turn my computer on it I get a blue screen with the following error
message:
STOP: C000021a {Fatal System Error} The Windows Logon Process System process
terminated unexpectedly with a status of 0x00000000 (0x00000000 0x00000000).
The system has been shut down.
I cannot get passed this message, even in safe mode. The only option from
here is to turn the computer off at the switch. Have tried repairing with
original disc but get as far as having to enter an administrator password,
which I don't know.
If anyone can help at all it would be greatly appreciated.
Mark
 
Re: Please Help - Blue Screen - PC Won't Turn On


"Mark" <Mark@discussions.microsoft.com> wrote in message
news:C3FEEC5F-0535-42C3-A0B2-4BE321A842AF@microsoft.com...
> Hello
> Please help if you can
> When I turn my computer on it I get a blue screen with the following error
> message:
> STOP: C000021a {Fatal System Error} The Windows Logon Process System
process
> terminated unexpectedly with a status of 0x00000000 (0x00000000
0x00000000).
> The system has been shut down.
> I cannot get passed this message, even in safe mode. The only option from
> here is to turn the computer off at the switch. Have tried repairing with
> original disc but get as far as having to enter an administrator password,
> which I don't know.
> If anyone can help at all it would be greatly appreciated.
> Mark


I don't know what you were going to do from the repair console
but you could run chkdsk /r I suppose.

If that's what you wanted to do, just hit <enter> as the default password is
just a blank (viz: no password)

If it was my machine, I'd run a RAM test first...just as a precaution
 
RE: Please Help - Blue Screen - PC Won't Turn On



"Mark" wrote:

> Hello
> Please help if you can
> When I turn my computer on it I get a blue screen with the following error
> message:
> STOP: C000021a {Fatal System Error} The Windows Logon Process System process
> terminated unexpectedly with a status of 0x00000000 (0x00000000 0x00000000).
> The system has been shut down.
> I cannot get passed this message, even in safe mode. The only option from
> here is to turn the computer off at the switch. Have tried repairing with
> original disc but get as far as having to enter an administrator password,
> which I don't know.
> If anyone can help at all it would be greatly appreciated.
> Mark


Try the Last Good known configuration by following these steps here on this
KB:
How to troubleshoot a "STOP 0xC000021A" error
http://support.microsoft.com/kb/156669

How to troubleshoot a "STOP 0xC000021A" error
http://support.microsoft.com/kb/156669

GoBack causes a Stop error C000021a
http://support.microsoft.com/kb/316503
HTH.
nass
---
http://www.nasstec.co.uk
 
RE: Please Help - Blue Screen - PC Won't Turn On

I can't get far enough on to my computer to carry out these actions... I
can't log on and can only get as far as the F12 Boot Menu but cannot boot the
computer up at all. I can run a few diagnostic tests but they don't find
anything wrong. Any ideas? If not... any ideas as to how I can retrieve my
files from it without turning it on?

Mark



"nass" wrote:

>
>
> "Mark" wrote:
>
> > Hello
> > Please help if you can
> > When I turn my computer on it I get a blue screen with the following error
> > message:
> > STOP: C000021a {Fatal System Error} The Windows Logon Process System process
> > terminated unexpectedly with a status of 0x00000000 (0x00000000 0x00000000).
> > The system has been shut down.
> > I cannot get passed this message, even in safe mode. The only option from
> > here is to turn the computer off at the switch. Have tried repairing with
> > original disc but get as far as having to enter an administrator password,
> > which I don't know.
> > If anyone can help at all it would be greatly appreciated.
> > Mark
>
>
> Try the Last Good known configuration by following these steps here on this
> KB:
> How to troubleshoot a "STOP 0xC000021A" error
> http://support.microsoft.com/kb/156669
>
> How to troubleshoot a "STOP 0xC000021A" error
> http://support.microsoft.com/kb/156669
>
> GoBack causes a Stop error C000021a
> http://support.microsoft.com/kb/316503
> HTH.
> nass
> ---
> http://www.nasstec.co.uk
>
 
RE: Please Help - Blue Screen - PC Won't Turn On


Hi mark,
You can hook the HDD of this machine to another Machine in a USB enclosure
and rescue your data.
Or you can use Live CD and try to uninstall the Came:
http://en.wikipedia.org/wiki/Live_CD

Or Ultimate Boot CD:
http://www.ultimatebootcd.com/
HTH,
nass
---
http://www.nasstec.co.uk
"Mark" wrote:

> I can't get far enough on to my computer to carry out these actions... I
> can't log on and can only get as far as the F12 Boot Menu but cannot boot the
> computer up at all. I can run a few diagnostic tests but they don't find
> anything wrong. Any ideas? If not... any ideas as to how I can retrieve my
> files from it without turning it on?
>
> Mark
>
>
>
> "nass" wrote:
>
> >
> >
> > "Mark" wrote:
> >
> > > Hello
> > > Please help if you can
> > > When I turn my computer on it I get a blue screen with the following error
> > > message:
> > > STOP: C000021a {Fatal System Error} The Windows Logon Process System process
> > > terminated unexpectedly with a status of 0x00000000 (0x00000000 0x00000000).
> > > The system has been shut down.
> > > I cannot get passed this message, even in safe mode. The only option from
> > > here is to turn the computer off at the switch. Have tried repairing with
> > > original disc but get as far as having to enter an administrator password,
> > > which I don't know.
> > > If anyone can help at all it would be greatly appreciated.
> > > Mark
> >
> >
> > Try the Last Good known configuration by following these steps here on this
> > KB:
> > How to troubleshoot a "STOP 0xC000021A" error
> > http://support.microsoft.com/kb/156669
> >
> > How to troubleshoot a "STOP 0xC000021A" error
> > http://support.microsoft.com/kb/156669
> >
> > GoBack causes a Stop error C000021a
> > http://support.microsoft.com/kb/316503
> > HTH.
> > nass
> > ---
> > http://www.nasstec.co.uk
> >
 
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