Re: Windows XP service pack 3 will not install
"MowGreen [MVP]" <mowgreen@nowandzen.com> wrote in message
news:%23qicj47MJHA.5428@TK2MSFTNGP02.phx.gbl...
> Starlin,
>
> See: Windows XP Service Pack 2/3 Problem Solver
> http://winhlp.com/node/125#Cannot_install_Service_Pack_2
>
> The entries that you posted are typically in all svcpack.logs. The amount
> of them is what you need to be concerned about, not their presence. You
> need to start at
>> 449.656: Service Pack 3 installation did not complete.
> and work your way back up in the log to see where the installation is
> failing.
> Also, you can enable verbose logging, if need be, as shown on the Problem
> Solver page.
>
> *** IF the installed AV was actively monitoring the system during the
> initial attempt to install SP3 and the install failed, then it *may* not
> have had all of it's services and process temporarily disabled. Either
> read the User Guide or visit the manufacturer's web site to see how this
> is accomplished ***
>
> MS is offering free support for getting SP3 installed:
>
> http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11273&gprid=522131
>
>> Free unlimited installation and compatibility support is available for
>> Windows XP, but only for Service Pack 3 (SP3). This support for SP3 is
>> valid until April 14, 2009. For more information about this policy, visit
>> the Windows XP Support Lifecycle page located at
>> http://support.microsoft.com/lifecycle/?p1=3223. Availability of chat or
>> e-mail support differs depending on your geographic location. For
>> customers residing in North America or Canada, chat and e-mail support is
>> available.
>>
>> Some issues may require more advanced support for which there is a
>> charge.
>
> MowGreen [MVP 2003-2009]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> S Dotson wrote:
>
>> Hi, I have three computers in my home and two of them download and
>> installed sp3 without any problem. The third (all of them are using xp
>> pro) downloaded the sp3 update and when the computer was rebooting, the
>> message came up "set up was interrupted. Restoring prior configuration."
>> I tried disabling my antivirus program and installing sp3 again that the
>> same thing occurred. I ordered the CD from Microsoft and tried
>> installing sp3 again. Same thing happened again. I went to C:/windows
>> and looked in the spv3 file and found the following:
>>
>> 449.656: Service Pack 3 installation did not complete.
>>
>>
>>
>> 250.297: Service Pack 3 Setup encountered an error: The update.ver file
>> is not correct.
>>
>> 251.281: Service Pack 3 Setup encountered an error: The update.ver file
>> is not correct.
>>
>> 251.375: Service Pack 3 Setup encountered an error: The update.ver file
>> is not correct.
>>
>> 251.812: Service Pack 3 Setup encountered an error: The update.ver file
>> is not correct.
>>
>> 252.469: Service Pack 3 Setup encountered an error: The update.ver file
>> is not correct.
>>
>>
>>
>> 257.984: Service Pack 3 Setup encountered an error: The update.ver file
>> is not correct.
>>
>> 259.422: Service Pack 3 Setup encountered an error: The update.ver file
>> is not correct.
>>
>> 259.594: Service Pack 3 Setup encountered an error: The update.ver file
>> is not correct.
>>
>> 260.344: Service Pack 3 Setup encountered an error: The update.ver file
>> is not correct.
>>
>> 261.438: Service Pack 3 Setup encountered an error: The update.ver file
>> is not correct
>>
>>
>>
>> Can anyone help me with this update.
>>
>> Thanks, Starlin
>>
I know this is a lot to look through, but can anyone look at the log below
and determine the problem? Thanks
12.062: Service Pack started with following command line: /si
/ParentInfo:ceb791c3a78b1f4e8b5e9996d474a2f0
12.219: In Function GetReleaseSet, line 1211, RegOpenKeyEx failed with error
0x2
12.219: In Function GetReleaseSet, line 1240, RegOpenKeyEx failed with error
0x2
12.265: Return Value From OnACPower = 1
12.265: OnACPower returned value( 0x1 ) which is Equal To 0x1
12.265: Condition succeeded for section OnACPower.Section in Line 1 of
PreRequisite
12.281: SOFTWARE\Microsoft\Shared Computer Toolkit is not Present
12.281: Condition succeeded for section SharedComputerTool.Section in Line 2
of PreRequisite
12.281: SOFTWARE\Microsoft\Windows NT\CurrentVersion\Hotfix\KB925877 is not
Present
12.281: First Condition in RDPMUI.Section Succeeded
12.281: Condition succeeded for section RDPMUI.Section in Line 3 of
PreRequisite
12.281: SYSTEM\WPA\Fundamentals is not Present
12.281: First Condition in Winflp.Section Succeeded
12.281: Condition succeeded for section Winflp.Section in Line 4 of
PreRequisite
12.281: SYSTEM\WPA\WEPOS is not Present
12.281: First Condition in WEPOS.Section Succeeded
12.281: Condition succeeded for section WEPOS.Section in Line 5 of
PreRequisite
12.281: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center is not
Present
12.281: First Condition in MediaCenter.FreeStyleBlock.Section Succeeded
12.281: Condition succeeded for section MediaCenter.FreeStyleBlock.Section
in Line 6 of PreRequisite
74.453: DoInstallation: CleanPFR failed: 0x2
74.469: In Function GetReleaseSet, line 1211, RegOpenKeyEx failed with error
0x2
74.469: In Function GetReleaseSet, line 1240, RegOpenKeyEx failed with error
0x2
74.469: SetProductTypes: InfProductBuildType=BuildType.IP
74.484: SetAltOsLoaderPath: No section uses DirId 65701; done.
74.656: IncludeDirectoryIdFromInfSection: No DirId found for:
DontRemoveOnUninst.DirId
74.719: SupplicantMode is Not Present
74.719: Fist Condition in Dot3svc.CheckSupplicantMode.Enabled Failed
74.719: Condition Check for Line 1 of Dot3svc.Automatic.ExtendedConditional
returned FALSE
74.719: SupplicantMode is Not Present
74.719: First Condition in Dot3svc.CheckSupplicantMode.NotEnabled Succeeded
74.719: Condition succeeded for section
Dot3svc.CheckSupplicantMode.NotEnabled in Line 1 of
Dot3svc.Manual.ExtendedConditional
74.734: C:\WINDOWS\Microsoft.NET\Framework\v1.0.3705\ToGac.exe is Not
Present
74.734: Condition Check for Line 1 of ToGac.RunProcess.ExtendedConditional
returned FALSE
74.734: FileVersion of C:\WINDOWS\system32\ntoskrnl.exe is Greater or Equal
To 5.1.2600.2180
74.734: Condition Check for Line 1 of DEP.RunProcess.ExtendedConditional
returned FALSE
74.734: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ie7 is Present
74.734: Condition succeeded for section
IE7.AdditionalSettings.UninstallExists.Condition.Section in Line 1 of
IE7.AdditionalSettings.Registry.ExtendedConditional
74.750: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ie8 is not
Present
74.750: Condition Check for Line 1 of
IE8.AdditionalSettings.Registry.ExtendedConditional returned FALSE
74.750: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\WindowsFeatures is
not Present
74.750: Condition Check for Line 1 of N.And.WMP.ExtendedConditional.Common
returned FALSE
74.750: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\WindowsFeatures is
not Present
74.750: First Condition in Non.KN.WMP.Condition.Section Succeeded
74.750: C:\WINDOWS\system32\wmp.dll is Present
74.890: FileVersion of C:\WINDOWS\system32\wmp.dll is Less Than 10.0.0.0
74.890: Second Condition in WMP.Version.Condition.Section Succeeded
74.890: Condition succeeded for section WMP.Upgrade.Condition in Line 1 of
WMP.ExtendedConditional.Common
74.906: SYSTEM\WPA\Starter is not Present
74.906: First Condition in Non.Starter.Check.Condition Succeeded
74.906: Condition succeeded for section Non.Starter.Check.Condition in Line
1 of Non.Starter.ExtendedConditional.MSXML6
74.906: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center is not
Present
74.906: Fist Condition in MediaCenter.Condition.Section Failed
74.906: Condition Check for Line 1 of MediaCenter.ExtendedConditional
returned FALSE
74.906: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center is not
Present
74.906: Fist Condition in MediaCenter.Condition.Section Failed
74.906: Condition Check for Line 1 of
MediaCenter.CopyAlways.ExtendedConditional returned FALSE
74.906: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\WindowsFeatures is
not Present
74.906: First Condition in Non.KN.WMP.Condition.Section Succeeded
74.906: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\WindowsFeatures is
not Present
74.906: First Condition in Non.KN.WM.Condition.Section Succeeded
74.906: Condition succeeded for section Non.KN.Condition.Section in Line 1
of Non.KN.Help.ExtendedConditional.Professional
74.906: SOFTWARE\Microsoft\Windows NT\CurrentVersion\HotFix\KB886540 is not
Present
74.906: First Condition in Non.WMP.Restore.Condition.Section Succeeded
74.906: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\WindowsFeatures is
not Present
74.906: Fist Condition in N.FileOp.Condition.Section Failed
74.906: Condition Check for Line 1 of
N.Help.ExtendedConditional.Professional returned FALSE
74.906: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\WindowsFeatures is
not Present
74.906: Fist Condition in K.Condition.Section Failed
74.906: Condition Check for Line 1 of K.ExtendedConditional.Professional
returned FALSE
74.906: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\WindowsFeatures is
not Present
74.906: Condition Check for Line 1 of
N.Restore.Help.ExtendedConditional.Professional returned FALSE
74.906: Exec KN.Condition.Section: Result
SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\WindowsFeatures Key Not
Found
74.906: Fist Condition in KN.Condition.Section Failed
74.906: Condition Check for Line 1 of
KN.Help.ExtendedConditional.Professional returned FALSE
74.906: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\WindowsFeatures is
not Present
74.906: Condition Check for Line 1 of
N.And.WMP.ExtendedConditional.Professional returned FALSE
74.906: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\WindowsFeatures is
not Present
74.906: First Condition in Non.KN.WMP.Condition.Section Succeeded
74.906: C:\WINDOWS\system32\wmp.dll is Present
74.906: FileVersion of C:\WINDOWS\system32\wmp.dll is Less Than 10.0.0.0
74.906: Second Condition in WMP.Version.Condition.Section Succeeded
74.906: Condition succeeded for section WMP.Upgrade.Condition in Line 1 of
WMP.ExtendedConditional.Professional
74.922: C:\Program Files\internet explorer\iexplore.exe is Present
74.984: FileVersion of C:\Program Files\internet explorer\iexplore.exe is
Greater or Equal To 7.0.0000.0000
74.984: Second Condition in
IE.AdditionalSettings.LessThan7.Condition.Section Failed
74.984: Condition Check for Line 1 of
IE.AdditionalSettings.ExtendedConditional.Professional returned FALSE
74.984: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\WindowsFeatures is
not Present
74.984: Condition succeeded for section Non.NKN.Check.Condition in Line 1 of
Non.NKN.ExtendedConditional.Professional
74.984: Exec Mediactr.Single.Section: Result
SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center Key Not Found
74.984: Exec Mediactr.Or.Section: Result
SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center Key Not Found
74.984: Exec Mediactr.Or.Section: Result
SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center Key Not Found
74.984: Condition Check for Line 1 of
Mediactr.ExtendedConditional.Professional returned FALSE
74.984: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\WindowsFeatures is
not Present
74.984: First Condition in Non.KN.WM.Condition.Section Succeeded
74.984: Return Value From IsWMUpgradeable = 1
74.984: IsWMUpgradeable returned value( 0x1 ) which is Equal To 0x1
74.984: First Condition in WM.Upgrade.Condition.Section Succeeded
74.984: Condition succeeded for section KN.Or.WM.Restore.Condition.Section
in Line 1 of WM.ExtendedConditional.Professional
75.094: DoInstallation:UpdSpOpenInfFile for OldUninstallInf file
C:\WINDOWS\$NtServicePackUninstall$\spuninst\spuninst.inf not found: 0x3
75.094: CreateUninstall = 1,Directory = C:\WINDOWS\$NtServicePackUninstall$
105.422: Conditional load of section MSN.Block.Condition succeeded
105.437: CheckRegistryValue: RegOpenKeyEx for SOFTWARE\Microsoft\Active
Setup\Installed Components\{FDC11A6F-17D1-48f9-9EA3-9051954BAA24} KeyName
failed :0x2
105.437: CheckRegistryValue: RegOpenKeyEx for System\WPA\Starter KeyName
failed :0x2
107.015: ref tag c:\windows\driver cache\i386\sp1.cab does not exist
107.031: ref tag c:\windows\servicepackfiles\i386\sp1.cab does not exist
107.047: ref tag c:\windows\driver cache\i386\sp3.cab does not exist
107.047: ref tag c:\windows\servicepackfiles\i386\sp3.cab does not exist
107.109: Starting AnalyzeComponents
107.109: AnalyzePhaseZero used 0 ticks
107.109: No
C:\WINDOWS\SoftwareDistribution\Download\fd0264849c01086f3c6b505dc02dbd44\update\updtblk.inf
file.
115.453: SetupOpenInfFile in IsThirdPartyInf Failed with error 0x2
117.875: Failed to query DriverPath of ROOT\LEGACY_AFD\0000 0x2
117.875: Failed to query DriverPath of ROOT\LEGACY_BEEP\0000 0x2
117.875: Failed to query DriverPath of ROOT\LEGACY_DMBOOT\0000 0x2
117.875: Failed to query DriverPath of ROOT\LEGACY_DMLOAD\0000 0x2
117.890: Failed to query DriverPath of ROOT\LEGACY_FALLBACK\0000 0x2
117.890: Failed to query DriverPath of ROOT\LEGACY_FIPS\0000 0x2
117.890: Failed to query DriverPath of ROOT\LEGACY_FSKS\0000 0x2
117.890: Failed to query DriverPath of ROOT\LEGACY_GPC\0000 0x2
117.890: Failed to query DriverPath of ROOT\LEGACY_HTTP\0000 0x2
117.890: Failed to query DriverPath of ROOT\LEGACY_IKHLAYER\0000 0x2
117.890: Failed to query DriverPath of ROOT\LEGACY_IPNAT\0000 0x2
117.890: Failed to query DriverPath of ROOT\LEGACY_IPSEC\0000 0x2
117.890: Failed to query DriverPath of ROOT\LEGACY_K56\0000 0x2
117.890: Failed to query DriverPath of ROOT\LEGACY_KSECDD\0000 0x2
117.890: Failed to query DriverPath of ROOT\LEGACY_MCHINJDRV\0000 0x2
117.890: Failed to query DriverPath of ROOT\LEGACY_MDMXSDK\0000 0x2
117.890: Failed to query DriverPath of ROOT\LEGACY_MNMDD\0000 0x2
117.890: Failed to query DriverPath of ROOT\LEGACY_MOUNTMGR\0000 0x2
117.890: Failed to query DriverPath of ROOT\LEGACY_NDIS\0000 0x2
117.890: Failed to query DriverPath of ROOT\LEGACY_NDISTAPI\0000 0x2
117.890: Failed to query DriverPath of ROOT\LEGACY_NDISUIO\0000 0x2
117.890: Failed to query DriverPath of ROOT\LEGACY_NDPROXY\0000 0x2
117.890: Failed to query DriverPath of ROOT\LEGACY_NETBT\0000 0x2
117.890: Failed to query DriverPath of ROOT\LEGACY_NULL\0000 0x2
117.890: Failed to query DriverPath of ROOT\LEGACY_NWLNKIPX\0000 0x2
117.890: Failed to query DriverPath of ROOT\LEGACY_NWLNKNB\0000 0x2
117.890: Failed to query DriverPath of ROOT\LEGACY_NWLNKSPX\0000 0x2
117.906: Failed to query DriverPath of ROOT\LEGACY_OMCI\0000 0x2
117.906: Failed to query DriverPath of ROOT\LEGACY_PARTMGR\0000 0x2
117.906: Failed to query DriverPath of ROOT\LEGACY_PARVDM\0000 0x2
117.906: Failed to query DriverPath of ROOT\LEGACY_PCANDIS5\0000 0x2
117.906: Failed to query DriverPath of ROOT\LEGACY_PQIMOUNT\0000 0x2
117.906: Failed to query DriverPath of ROOT\LEGACY_RASACD\0000 0x2
117.906: Failed to query DriverPath of ROOT\LEGACY_RDPCDD\0000 0x2
117.906: Failed to query DriverPath of ROOT\LEGACY_SASDIFSV\0000 0x2
117.906: Failed to query DriverPath of ROOT\LEGACY_SASENUM\0000 0x2
117.906: Failed to query DriverPath of ROOT\LEGACY_SASKUTIL\0000 0x2
117.906: Failed to query DriverPath of ROOT\LEGACY_SOFTFAX\0000 0x2
117.906: Failed to query DriverPath of ROOT\LEGACY_SPEAKERPHONE\0000 0x2
117.906: Failed to query DriverPath of ROOT\LEGACY_SYMIDSCO\0000 0x2
117.906: Failed to query DriverPath of ROOT\LEGACY_SYMTDI\0000 0x2
117.906: Failed to query DriverPath of ROOT\LEGACY_TCPIP\0000 0x2
117.906: Failed to query DriverPath of ROOT\LEGACY_TDRPMAN\0000 0x2
117.922: Failed to query DriverPath of ROOT\LEGACY_TMFILTER\0000 0x2
117.922: Failed to query DriverPath of ROOT\LEGACY_TMPREFLT\0000 0x2
117.922: Failed to query DriverPath of ROOT\LEGACY_TMTDI\0000 0x2
117.922: Failed to query DriverPath of ROOT\LEGACY_TM_CFW\0000 0x2
117.922: Failed to query DriverPath of ROOT\LEGACY_TONES\0000 0x2
117.922: Failed to query DriverPath of ROOT\LEGACY_V124\0000 0x2
117.922: Failed to query DriverPath of ROOT\LEGACY_VGASAVE\0000 0x2
117.922: Failed to query DriverPath of ROOT\LEGACY_VOLSNAP\0000 0x2
117.922: Failed to query DriverPath of ROOT\LEGACY_VSAPINT\0000 0x2
117.922: Failed to query DriverPath of ROOT\LEGACY_WANARP\0000 0x2
125.125: SetupOpenInfFile in IsThirdPartyInf Failed with error 0x2
125.125: SetupOpenInfFile in IsThirdPartyInf Failed with error 0x2
126.828: SetupOpenInfFile in IsThirdPartyInf Failed with error 0x2
126.828: SetupOpenInfFile in IsThirdPartyInf Failed with error 0x2
136.828: SetupOpenInfFile in IsThirdPartyInf Failed with error 0xe0000003
138.640: OEM file scan used 31531 ticks
339.328: AnalyzePhaseOne: used 232219 ticks
339.328: AnalyzeComponents: Hotpatch analysis disabled; skipping.
339.328: AnalyzeComponents: Hotpatching is disabled.
339.328: FindFirstFile c:\windows\$hf_mig$\*.*
341.422: Service Pack 3 Setup encountered an error: The update.ver file is
not correct.
342.750: Service Pack 3 Setup encountered an error: The update.ver file is
not correct.
342.890: Service Pack 3 Setup encountered an error: The update.ver file is
not correct.
343.640: Service Pack 3 Setup encountered an error: The update.ver file is
not correct.
345.078: Failed to open c:\windows\$hf_mig$\KB920213\update\updatebr.inf
345.281: Failed to open c:\windows\$hf_mig$\KB932168\update\updatebr.inf
345.297: Failed to open c:\windows\$hf_mig$\KB933729\update\updatebr.inf
345.469: Failed to open c:\windows\$hf_mig$\KB943460\update\updatebr.inf
345.672: Analyzing Devices...
345.672: Enumerating Devices of hidclass, GUID
{745a17a0-74d3-11d0-b6fe-00a0c90f57da}
345.812: Enumerating Devices of USB, GUID
{36FC9E60-C465-11CF-8056-444553540000}
345.953: Enumerating Devices of keyboard, GUID
{4d36e96b-e325-11ce-bfc1-08002be10318}
346.062: Enumerating Devices of bluetooth, GUID
{e0cbf06c-cd8b-4647-bb8a-263b43f0f974}
346.187: Enumerating Devices of DiskDrive, GUID
{4D36E967-E325-11CE-BFC1-08002BE10318}
346.297: Enumerating Devices of display, GUID
{4d36e968-e325-11ce-bfc1-08002be10318}
346.453: Enumerating Devices of displaycodec, GUID
{e6abb47d-8339-4c60-be92-e9045ff5a33d}
346.562: Enumerating Devices of HIDClass, GUID
{745a17a0-74d3-11d0-b6fe-00a0c90f57da}
346.703: Enumerating Devices of media, GUID
{4d36e96c-e325-11ce-bfc1-08002be10318}
346.828: Enumerating Devices of Modem, GUID
{4D36E96D-E325-11CE-BFC1-08002BE10318}
346.937: Enumerating Devices of net, GUID
{4d36e972-e325-11ce-bfc1-08002be10318}
347.047: Enumerating Devices of ports, GUID
{4d36e978-e325-11ce-bfc1-08002be10318}
347.156: Enumerating Devices of Processor, GUID
{50127DC3-0F36-415e-A6CC-4CB3BE910B65}
347.265: Enumerating Devices of sdbus, GUID
{a0a588a4-c46f-4b37-b7ea-c82fe89870c6}
347.375: Enumerating Devices of System, GUID
{4D36E97D-E325-11CE-BFC1-08002BE10318}
347.547: Enumerating Devices of Unknown, GUID
{4D36E97E-E325-11CE-BFC1-08002BE10318}
347.656: Enumerating Devices of USB, GUID
{36FC9E60-C465-11CF-8056-444553540000}
347.781: AnalyzeDevices used 2109 ticks
427.219: AnalyzePhaseTwo used 79438 ticks
427.234: AnalyzePhaseThree used 15 ticks
427.234: AnalyzePhaseFive used 0 ticks
436.937: AnalyzePhaseSix used 9703 ticks
437.109: AnalyzeComponents used 330000 ticks
437.109: Downloading 0 files
437.109: bPatchMode = TRUE
437.125: Inventory complete: ReturnStatus=0, 362031 ticks
437.140: Num Ticks for invent : 362046
437.281: [dumpDownloadTask] We have all necessary files for the package to
install. Return STATUS_READY_TO_INSTALL
437.281: dumpDownloadTask returned 0xf201 (ready to install)
449.609: UnRegisterSpuninstForRecovery, failed to delete SpRecoverCmdLine
value, error 0x2
449.609: DoInstallation: Failed to unregistering spuninst.exe for recovery.
449.656: Service Pack 3 installation did not complete.
449.656: Update.exe extended error code = 0xf201
