XP Turn off / restart

[Lil' Dave]

Not a big deal, but I thought I would ask...

Using Trend AV payfor version 2007. All up to date.
When I use the turn off option, and turn off the computer, all is normal.
When I use the restart option, 2 subsequent instances of tavsvc.exe errors
occur and point at memory locations during the closing process. I have the
option of either to "end now" or "cancel" for both errors. If I choose "end
now" for both, PC restarts normally. If I choose to do nothing, about 5
seconds later, all closes, and the PC restarts normally. If I choose
"cancel", it still closes and restarts normally. However, I've noticed that
some windows updates initiate a restart. When I opt for the restart by the
windows update prompt, there is no tavsvc.exe error in closing.

--
Dave

If it looks like fish, smells like fish, its not
a cantaloupe.

 

[Malke]

Re: XP Turn off / restart

Lil' Dave wrote:

> Not a big deal, but I thought I would ask...
>
> Using Trend AV payfor version 2007. All up to date.
> When I use the turn off option, and turn off the computer, all is normal.
> When I use the restart option, 2 subsequent instances of tavsvc.exe errors
> occur and point at memory locations during the closing process. I have
> the
> option of either to "end now" or "cancel" for both errors. If I choose
> "end
> now" for both, PC restarts normally. If I choose to do nothing, about 5
> seconds later, all closes, and the PC restarts normally. If I choose
> "cancel", it still closes and restarts normally. However, I've noticed
> that
> some windows updates initiate a restart. When I opt for the restart by
> the windows update prompt, there is no tavsvc.exe error in closing.
>

This is a problem with TrendMicro's software. Either contact their tech
support or use something better. I recommend NOD32, Kaspersky, or even
Avast if you want a free AV.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ

 

[Lil' Dave]

Re: XP Turn off / restart

"Malke" <malke@invalid.invalid> wrote in message
news:uyUEicqNJHA.1908@TK2MSFTNGP04.phx.gbl...
> Lil' Dave wrote:
>
>> Not a big deal, but I thought I would ask...
>>
>> Using Trend AV payfor version 2007. All up to date.
>> When I use the turn off option, and turn off the computer, all is normal.
>> When I use the restart option, 2 subsequent instances of tavsvc.exe
>> errors
>> occur and point at memory locations during the closing process. I have
>> the
>> option of either to "end now" or "cancel" for both errors. If I choose
>> "end
>> now" for both, PC restarts normally. If I choose to do nothing, about 5
>> seconds later, all closes, and the PC restarts normally. If I choose
>> "cancel", it still closes and restarts normally. However, I've noticed
>> that
>> some windows updates initiate a restart. When I opt for the restart by
>> the windows update prompt, there is no tavsvc.exe error in closing.
>>
>
> This is a problem with TrendMicro's software. Either contact their tech
> support or use something better. I recommend NOD32, Kaspersky, or even
> Avast if you want a free AV.
>
> Malke
> --
> MS-MVP
> Elephant Boy Computers - Don't Panic!
> FAQ - http://www.elephantboycomputers.com/#FAQ
>

Nope, not a big enough deal for something that radical. Thanks for the
reply anyway.
--
Dave

If it looks like fish, smells like fish, its not
a cantaloupe.