Windows Update Agent V3 (7.2.6001.784) error 0x800704dd

  • Thread starter Thread starter Jaak
  • Start date Start date
J

Jaak

Guest
We would like to know if the behaviour/problem described below is intented
behaviour or if we should submit an official problem report?

Windows XP SP2 & all Security fixes.

We are having problems(error 0x800704dd) using the Windows Update Agent V3
(7.2.6001.784) when we use the agent when nobody is logged on.
We didn't have this problem in earlier builds of the Windows Update Agent.
We can reproduce this problem using psexec.exe and the MBSA package.

To reproduce the problem you need to install the latest
WindowsUpdateAgent30-x86.exe, MBSASetup-x86-EN.msi and C:\wsusscn2.cab on the
test system.
Create a Test.bat file containing the MBSA command :

"C:\Program Files\Microsoft Baseline Security Analyzer 2\mbsacli.exe"
/xmlout /catalog c:\wsusscn2.cab /unicode >c:\results.xml


Now we launch the Test.BAT file from another system in the network
The problem doesn't occur when the systemaccount is used but it does occur
when a local account is used.


psexec \\brojlnxpvm -s c:\temp\test.bat

PsExec v1.86 - Execute processes remotely
Copyright (C) 2001-2007 Mark Russinovich
Sysinternals - www.sysinternals.com

C:\WINDOWS\system32>"C:\Program Files\Microsoft Baseline Security Analyzer
2\mbs
acli.exe" /xmlout /catalog c:\wsusscn2.cab /unicode 1>c:\results.xml
■M i c r o s o f t B a s e l i n e S e c u r i t y A n a l y z e r
V e r s i o n 2 . 1 ( 2 . 1 . 2 1 0 4 . 0 )
( C ) C o p y r i g h t 2 0 0 2 - 2 0 0 7 M i c r o s o f t C o r p
o r
a t i o n . A l l r i g h t s r e s e r v e d .

c:\temp\test.bat exited on brojlnxpvm with error code 0.

C:\Program Files\Microsoft Visual Studio 8\VC>psexec \\brojlnxpvm -u Leen
c:\tem
p\test.bat

psexec \\brojlnxpvm -u Leen c:\temp\test.bat

PsExec v1.86 - Execute processes remotely
Copyright (C) 2001-2007 Mark Russinovich
Sysinternals - www.sysinternals.com

Password:


C:\WINDOWS\system32>"C:\Program Files\Microsoft Baseline Security Analyzer
2\mbs
acli.exe" /xmlout /catalog c:\wsusscn2.cab /unicode 1>c:\results.xml
■M i c r o s o f t B a s e l i n e S e c u r i t y A n a l y z e r
V e r s i o n 2 . 1 ( 2 . 1 . 2 1 0 4 . 0 )
( C ) C o p y r i g h t 2 0 0 2 - 2 0 0 7 M i c r o s o f t C o r p
o r
a t i o n . A l l r i g h t s r e s e r v e d .

A n e r r o r o c c u r r e d w h i l e s c a n n i n g f o r s
e c
u r i t y u p d a t e s . ( 0 x 8 0 0 7 0 4 d d )
c:\temp\test.bat exited on brojlnxpvm with error code 0.


Extract from the WindowsUpdate.log

2008-10-29 16:24:48:327 556 dac Misc =========== Logging initialized (build:
7.2.6001.784, tz: +0100) ===========
2008-10-29 16:24:48:327 556 dac Misc = Process: C:\Program Files\Microsoft
Baseline Security Analyzer 2\mbsacli.exe
2008-10-29 16:24:48:327 556 dac Misc = Module: C:\WINDOWS\system32\wuapi.dll
2008-10-29 16:24:48:327 556 dac COMAPI -------------
2008-10-29 16:24:48:327 556 dac COMAPI -- START -- COMAPI: Search [ClientId
= MBSA]
2008-10-29 16:24:48:327 556 dac COMAPI ---------
2008-10-29 16:24:48:347 1420 230 Service WARNING: GetUserTokenFromSessionId
failed with error 800704dd for session 0
2008-10-29 16:24:48:357 556 dac COMAPI WARNING: Unable to listen to
self-update/shutdown event (hr=0X800704DD)
2008-10-29 16:24:48:357 556 dac COMAPI WARNING: Unable to establish
connection to the service. (hr=800704DD)
2008-10-29 16:24:48:357 556 dac COMAPI - WARNING: Exit code = 0x800704DD
2008-10-29 16:24:48:357 556 dac COMAPI ---------
2008-10-29 16:24:48:357 556 dac COMAPI -- END -- COMAPI: Search [ClientId = ]
2008-10-29 16:24:48:357 556 dac COMAPI -------------
2008-10-29 16:24:48:357 556 dac COMAPI FATAL: Unable to perform synchronous
search. (hr=800704D Besturingssysteem: Windows XP
 
Re: Windows Update Agent V3 (7.2.6001.784) error 0x800704dd

Jaak,

> The problem doesn't occur when the systemaccount is used but it does occur
> when a local account is used.

>> 2008-10-29 16:24:48:347 1420 230 Service WARNING: GetUserTokenFromSessionId
>> failed with error 800704dd for session 0
>> 2008-10-29 16:24:48:357 556 dac COMAPI WARNING: Unable to listen to
>> self-update/shutdown event (hr=0X800704DD)
>> 2008-10-29 16:24:48:357 556 dac COMAPI WARNING: Unable to establish
>> connection to the service. (hr=800704DD)

0x800704DD ERROR_NOT_LOGGED_ON
The operation being requested was not performed because the user has not
logged on to the network. The specified service does not exist.

It appears that System has the Perms required in order to detect/install
updates and the local account being used does not.
There are 2 rrors shown here for errors that occur when scanning for
security updates with MBSA 2.1, but neither show 0x800704DD -
http://technet.microsoft.com/en-us/security/cc184922.aspx

Q: Why am I seeing error "An error occurred while scanning for security
updates. (0x8024402c)"?:
Q.Why am I seeing error "An error occurred while scanning for security
updates. (0x80244019)"?

Since this newsgroup deals with client-side issues with Windows Update,
perhaps you'd be better served posting this to either the WSUS or MBSA NGs.

Try WSUS first:
http://www.microsoft.com/communitie...crosoft.public.windows.server.update_services

MBSA (Security Baseline Analyzer)
http://www.microsoft.com/communitie...bb6-8955-4765-bd46-24111b893df4&lang=en&cr=US

I'd forward it to one of the above but you're using a Web-based
newsreader and may never find the thread <w>


MowGreen [MVP 2003-2009]
===============
*-343-* FDNY
Never Forgotten
===============



Jaak wrote:

> We would like to know if the behaviour/problem described below is intented
> behaviour or if we should submit an official problem report?
>
> Windows XP SP2 & all Security fixes.
>
> We are having problems(error 0x800704dd) using the Windows Update Agent V3
> (7.2.6001.784) when we use the agent when nobody is logged on.
> We didn't have this problem in earlier builds of the Windows Update Agent.
> We can reproduce this problem using psexec.exe and the MBSA package.
>
> To reproduce the problem you need to install the latest
> WindowsUpdateAgent30-x86.exe, MBSASetup-x86-EN.msi and C:\wsusscn2.cab on the
> test system.
> Create a Test.bat file containing the MBSA command :
>
> "C:\Program Files\Microsoft Baseline Security Analyzer 2\mbsacli.exe"
> /xmlout /catalog c:\wsusscn2.cab /unicode >c:\results.xml
>
>
> Now we launch the Test.BAT file from another system in the network
> The problem doesn't occur when the systemaccount is used but it does occur
> when a local account is used.
>
>
> psexec \\brojlnxpvm -s c:\temp\test.bat
>
> PsExec v1.86 - Execute processes remotely
> Copyright (C) 2001-2007 Mark Russinovich
> Sysinternals - www.sysinternals.com
>
> C:\WINDOWS\system32>"C:\Program Files\Microsoft Baseline Security Analyzer
> 2\mbs
> acli.exe" /xmlout /catalog c:\wsusscn2.cab /unicode 1>c:\results.xml
> ■M i c r o s o f t B a s e l i n e S e c u r i t y A n a l y z e r
> V e r s i o n 2 . 1 ( 2 . 1 . 2 1 0 4 . 0 )
> ( C ) C o p y r i g h t 2 0 0 2 - 2 0 0 7 M i c r o s o f t C o r p
> o r
> a t i o n . A l l r i g h t s r e s e r v e d .
>
> c:\temp\test.bat exited on brojlnxpvm with error code 0.
>
> C:\Program Files\Microsoft Visual Studio 8\VC>psexec \\brojlnxpvm -u Leen
> c:\tem
> p\test.bat
>
> psexec \\brojlnxpvm -u Leen c:\temp\test.bat
>
> PsExec v1.86 - Execute processes remotely
> Copyright (C) 2001-2007 Mark Russinovich
> Sysinternals - www.sysinternals.com
>
> Password:
>
>
> C:\WINDOWS\system32>"C:\Program Files\Microsoft Baseline Security Analyzer
> 2\mbs
> acli.exe" /xmlout /catalog c:\wsusscn2.cab /unicode 1>c:\results.xml
> ■M i c r o s o f t B a s e l i n e S e c u r i t y A n a l y z e r
> V e r s i o n 2 . 1 ( 2 . 1 . 2 1 0 4 . 0 )
> ( C ) C o p y r i g h t 2 0 0 2 - 2 0 0 7 M i c r o s o f t C o r p
> o r
> a t i o n . A l l r i g h t s r e s e r v e d .
>
> A n e r r o r o c c u r r e d w h i l e s c a n n i n g f o r s
> e c
> u r i t y u p d a t e s . ( 0 x 8 0 0 7 0 4 d d )
> c:\temp\test.bat exited on brojlnxpvm with error code 0.
>
>
> Extract from the WindowsUpdate.log
>
> 2008-10-29 16:24:48:327 556 dac Misc =========== Logging initialized (build:
> 7.2.6001.784, tz: +0100) ===========
> 2008-10-29 16:24:48:327 556 dac Misc = Process: C:\Program Files\Microsoft
> Baseline Security Analyzer 2\mbsacli.exe
> 2008-10-29 16:24:48:327 556 dac Misc = Module: C:\WINDOWS\system32\wuapi.dll
> 2008-10-29 16:24:48:327 556 dac COMAPI -------------
> 2008-10-29 16:24:48:327 556 dac COMAPI -- START -- COMAPI: Search [ClientId
> = MBSA]
> 2008-10-29 16:24:48:327 556 dac COMAPI ---------
> 2008-10-29 16:24:48:347 1420 230 Service WARNING: GetUserTokenFromSessionId
> failed with error 800704dd for session 0
> 2008-10-29 16:24:48:357 556 dac COMAPI WARNING: Unable to listen to
> self-update/shutdown event (hr=0X800704DD)
> 2008-10-29 16:24:48:357 556 dac COMAPI WARNING: Unable to establish
> connection to the service. (hr=800704DD)
> 2008-10-29 16:24:48:357 556 dac COMAPI - WARNING: Exit code = 0x800704DD
> 2008-10-29 16:24:48:357 556 dac COMAPI ---------
> 2008-10-29 16:24:48:357 556 dac COMAPI -- END -- COMAPI: Search [ClientId = ]
> 2008-10-29 16:24:48:357 556 dac COMAPI -------------
> 2008-10-29 16:24:48:357 556 dac COMAPI FATAL: Unable to perform synchronous
> search. (hr=800704D Besturingssysteem: Windows XP
>
>
 
Re: Windows Update Agent V3 (7.2.6001.784) error 0x800704dd

Thanks MowGreen,

I think I didn't make myself very clear. We have made a vbscript that uses
the WindowsUpdate API to check if there're patches to install etc... We
launch this script via a LocalSystem Windows Service specifying a
username/password so we can access to a fileshare on the network. This worked
perfect untill version 7.2.6001.784. We were able to reproduce this problem
using MSBA and psexec so we could rule out our script and our Windows
Service. There is nothing "wrong" with the account. All works perfect in pre
7.2.6001.784 WindowsUpdate clients or when there is somebody logged in.
 
Re: Windows Update Agent V3 (7.2.6001.784) error 0x800704dd

You're mowst welcome and thanks for clarifying the issue.
Since I know as much about scripting and APIs as Parah Salin knows about
honesty ... I doubt I'll be much help here, Jaak.

The script worked without someone being logged on in the previous V. of
the WUA ?

If you haven't seen this yet, suggest reading it and
" * Using the Windows Update Agent API
* WUA API Reference "
via the links on the bottom of the page:
http://msdn.microsoft.com/en-us/library/aa387099(VS.85).aspx

There's a " Send comments about this topic to Microsoft " link at the
bottom of the above page, too.


MowGreen [MVP 2003-2009]
===============
*-343-* FDNY
Never Forgotten
===============




Jaak wrote:

> Thanks MowGreen,
>
> I think I didn't make myself very clear. We have made a vbscript that uses
> the WindowsUpdate API to check if there're patches to install etc... We
> launch this script via a LocalSystem Windows Service specifying a
> username/password so we can access to a fileshare on the network. This worked
> perfect untill version 7.2.6001.784. We were able to reproduce this problem
> using MSBA and psexec so we could rule out our script and our Windows
> Service. There is nothing "wrong" with the account. All works perfect in pre
> 7.2.6001.784 WindowsUpdate clients or when there is somebody logged in.
>
 

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