Generic Host Process for Win32 Services has encountered a problem.

[Yolanda]

Problem Description: I get this pop up window every time I turn on my laptop.
Generic Host Process for Win32 Services has encountered a problem and needs
to close. We are sorry for the inconvenience.

szAppName : svchost.exe
szAppVer : 5.1.2600.5512
szModName : wuaueng.dll
szModVer : 7.2.6001.784
offset : 000e3e14
error report contents:
c:\Docume~1\owner\locals~1\temp\wer7283.dir00\svchost.exe.mdmp
c:\Docume~1\owner\locals~1\temp\wer7283.dir00\appcompat.txt

If I select any one of the options offered: Debug, Send Error Report, Don't
send Report, my computer freezes up and I'm forced to manually shut off. If
I don't do anything, when I try to turn off the computer it gets frozen and I
have to manually power it off too. Also, since I started getting this pop up
window, a couple of times I've gone to the windows update sight but when I
click on it to update it freezes up as well. I have XP SP3 installed. I
tried doing a system restore a few times but that freezes too. aargh!

I've been diligent about keeping my laptop clean. I have norton antivirus,
spysweeper, zone alarm and ccleaner.


I'm getting to the point where I'm seriously thinking of erasing the entire
hard drive and starting fresh but that is the LAST thing I would lprefer to
do.

Any help would be greatly appreciated.

 

[Gerry]

Re: Generic Host Process for Win32 Services has encountered a problem.

Yolanda

Please post the complete Stop Error ( BSOD) Report.

Disable automatic restart on system failure. This should help by
allowing time to write down the STOP code properly. Right click on
the My Computer icon on the Desktop and select Properties, Advanced,
Start-Up and Recovery, System Failure and uncheck box before
Automatically Restart.

Do not re-enable automatic restart on system failure until you have
resolved the problem. Check for variants of the Stop Error message.

An alternative is to keep pressing the F8 key during Start-Up and select
option - Disable automatic restart on system failure.

Have you tried Last Known Good Configuration?
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us

If you are able to boot disable the Automatic Update service. Start,
Control Panel, Administratives Tools, Services. Right click on Automatic
Updates, select Properties, and change the Start-Up type from Automatic
to Disabled. Note the Arrow Down to the right of Automatic. This will
leave you with the problem of restoring the Windows Update process.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Yolanda wrote:
> Problem Description: I get this pop up window every time I turn on my
> laptop. Generic Host Process for Win32 Services has encountered a
> problem and needs to close. We are sorry for the inconvenience.
>
> szAppName : svchost.exe
> szAppVer : 5.1.2600.5512
> szModName : wuaueng.dll
> szModVer : 7.2.6001.784
> offset : 000e3e14
> error report contents:
> c:\Docume~1\owner\locals~1\temp\wer7283.dir00\svchost.exe.mdmp
> c:\Docume~1\owner\locals~1\temp\wer7283.dir00\appcompat.txt
>
> If I select any one of the options offered: Debug, Send Error Report,
> Don't send Report, my computer freezes up and I'm forced to manually
> shut off. If I don't do anything, when I try to turn off the
> computer it gets frozen and I have to manually power it off too.
> Also, since I started getting this pop up window, a couple of times
> I've gone to the windows update sight but when I click on it to
> update it freezes up as well. I have XP SP3 installed. I tried
> doing a system restore a few times but that freezes too. aargh!
>
> I've been diligent about keeping my laptop clean. I have norton
> antivirus, spysweeper, zone alarm and ccleaner.
>
>
> I'm getting to the point where I'm seriously thinking of erasing the
> entire hard drive and starting fresh but that is the LAST thing I
> would lprefer to do.
>
> Any help would be greatly appreciated.