J
JMansion
Guest
Unfortunately the user is me. Its a standard user account, not administrative.
Unlike some other users, the problem is clearly not hardware - the admin account works OK and if I create fresh user accounts, they work OK too. So its something in my registry I think.
Also, the problem occurs if I access on the hardware console of via mstsc.
Symptom:
I can log in OK, but when the Modern/Metro desktop is shown there is a flash. After that the mouse is drawn and moveable but there is no response to it. I can use keyboard to go to the screen that lets me switch users ad I can log in as admin there.
Pressing the 'Windows' key also seems to cause the crash and restart, to the same state ie mouse clicks ignored. (And in fact mouse to corner is ignored too)
This doesn't seem to be hardware - so is there any utility that can (say) remove all the windows store applications back to default for a (different) local user, that I can run as my local admin? And something that can also remove anything else that has hooked itself into startup for explorer?
I'd rather not destroy the user account completely if I can help it. I don't think the normal applications are at fault - its some sort of explorer hook that's installed.
Rather annoyingly I can't run explorer.exe as the user having trouble from the admin account, and I don't know how do start control panel as the failed user so I can uninstall non-global applications (I'm trying to remember if I have TortoiseHG installed for that account - I don't think so on this machine, so that may be a red herring).
An alternative would be some tool that would let me create a new local account, selectively move application registry settings etc, and allow me to re-parent the existing file system under /users.
Any ideas?
Thanks
James
For what its worth the log shows:
Faulting application name: Explorer.EXE, version: 6.2.9200.16628, time stamp: 0x51a94434
Faulting module name: twinui.dll, version: 6.2.9200.16604, time stamp: 0x5184a60b
Exception code: 0x80270249
Fault offset: 0x000000000037d30b
Faulting process ID: 0x1dc
Faulting application start time: 0x01ce7fd57a21472f
Faulting application path: C:\WINDOWS\Explorer.EXE
Faulting module path: C:\Windows\System32\twinui.dll
Report ID: b82383c1-ebc8-11e2-be94-00235422ea3c
Faulting package full name:
Faulting package-relative application ID:
I also see event log errors from esent relating to msiexec, relating to 'Internal Timing Sequence'. Its not clear if these are cause or effect though.
If I clear the application log and try to log in I get:
Info from winlogon: The winlogon notification subscriber <AUInstallAgent> was unavailable to handle a critical notification event.
Info from winlogon: The winlogon notification subscriber <AUInstallAgent> was unavailable to handle a notification event
then the Error saying Explorer.exe has faulted in twinui.dll
then an APPCRASH with information
then info from winlogon: The shell stopped unexpectedly and explorer.exe was restarted
then another info from windows error reporting relating to WPNConnectionFailure
then another APPCRASH
and finally info from Desktop Window Manager: The Desktop Window Manager has exited with code (0xd00002fe)
so maybe there is some failure in the installation subsystem, but I don't know why its only impacting this user.
More...
Unlike some other users, the problem is clearly not hardware - the admin account works OK and if I create fresh user accounts, they work OK too. So its something in my registry I think.
Also, the problem occurs if I access on the hardware console of via mstsc.
Symptom:
I can log in OK, but when the Modern/Metro desktop is shown there is a flash. After that the mouse is drawn and moveable but there is no response to it. I can use keyboard to go to the screen that lets me switch users ad I can log in as admin there.
Pressing the 'Windows' key also seems to cause the crash and restart, to the same state ie mouse clicks ignored. (And in fact mouse to corner is ignored too)
This doesn't seem to be hardware - so is there any utility that can (say) remove all the windows store applications back to default for a (different) local user, that I can run as my local admin? And something that can also remove anything else that has hooked itself into startup for explorer?
I'd rather not destroy the user account completely if I can help it. I don't think the normal applications are at fault - its some sort of explorer hook that's installed.
Rather annoyingly I can't run explorer.exe as the user having trouble from the admin account, and I don't know how do start control panel as the failed user so I can uninstall non-global applications (I'm trying to remember if I have TortoiseHG installed for that account - I don't think so on this machine, so that may be a red herring).
An alternative would be some tool that would let me create a new local account, selectively move application registry settings etc, and allow me to re-parent the existing file system under /users.
Any ideas?
Thanks
James
For what its worth the log shows:
Faulting application name: Explorer.EXE, version: 6.2.9200.16628, time stamp: 0x51a94434
Faulting module name: twinui.dll, version: 6.2.9200.16604, time stamp: 0x5184a60b
Exception code: 0x80270249
Fault offset: 0x000000000037d30b
Faulting process ID: 0x1dc
Faulting application start time: 0x01ce7fd57a21472f
Faulting application path: C:\WINDOWS\Explorer.EXE
Faulting module path: C:\Windows\System32\twinui.dll
Report ID: b82383c1-ebc8-11e2-be94-00235422ea3c
Faulting package full name:
Faulting package-relative application ID:
I also see event log errors from esent relating to msiexec, relating to 'Internal Timing Sequence'. Its not clear if these are cause or effect though.
If I clear the application log and try to log in I get:
Info from winlogon: The winlogon notification subscriber <AUInstallAgent> was unavailable to handle a critical notification event.
Info from winlogon: The winlogon notification subscriber <AUInstallAgent> was unavailable to handle a notification event
then the Error saying Explorer.exe has faulted in twinui.dll
then an APPCRASH with information
then info from winlogon: The shell stopped unexpectedly and explorer.exe was restarted
then another info from windows error reporting relating to WPNConnectionFailure
then another APPCRASH
and finally info from Desktop Window Manager: The Desktop Window Manager has exited with code (0xd00002fe)
so maybe there is some failure in the installation subsystem, but I don't know why its only impacting this user.
More...
