A
altpa
Guest
Hello,
After we upgraded to Fall Creator Update, everyone in the workplace has issues remoting into their PCs. This happens when they locked their PCs, head to a conference room (or laptop and other devices), and then remote into their PCs.
The RDP connects but then goes to a black screen after authentication but before the unlocking of the session since CTRL + ALT + END does not work. What also happens is the host PC (work PC in the user perspective) is frozen and had to be manually restarted (or they close the rdp and wait for a while).
We tried disabling printer redirection, disabling bitmap caching, smart card, remote audio, and other options but these doesn't work.
Also tried setting it to TCP only but that didn't work as it is still happening.
We had to close the rdp and wait for a while to reconnect again (which then sometimes show Unlocking your session... in the rdp screen). This workaround isn't viable since it was working fine before the 1709 update.
Windows are up to date using the latest May cumulative update. We can't upgrade to 1803 due to application compatibility issues. Also, downgrading to 1703 is not an option due to management decisions.
Another thing to note is that there is no events in the event logs detailing this issue.
Will there be an actual cumulative update that will directly address this issue?
Sincerely,
Andy
More...
After we upgraded to Fall Creator Update, everyone in the workplace has issues remoting into their PCs. This happens when they locked their PCs, head to a conference room (or laptop and other devices), and then remote into their PCs.
The RDP connects but then goes to a black screen after authentication but before the unlocking of the session since CTRL + ALT + END does not work. What also happens is the host PC (work PC in the user perspective) is frozen and had to be manually restarted (or they close the rdp and wait for a while).
We tried disabling printer redirection, disabling bitmap caching, smart card, remote audio, and other options but these doesn't work.
Also tried setting it to TCP only but that didn't work as it is still happening.
We had to close the rdp and wait for a while to reconnect again (which then sometimes show Unlocking your session... in the rdp screen). This workaround isn't viable since it was working fine before the 1709 update.
Windows are up to date using the latest May cumulative update. We can't upgrade to 1803 due to application compatibility issues. Also, downgrading to 1703 is not an option due to management decisions.
Another thing to note is that there is no events in the event logs detailing this issue.
Will there be an actual cumulative update that will directly address this issue?
Sincerely,
Andy
More...
