Server restarts after you choose Shutdown

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Heath

Guest
I was shutting down and powering off a few servers today and two of them
would not shut down. I tried multiple times but each time they restarted
instead.

What could cause this?
 
Re: Server restarts after you choose Shutdown

Hello,

any weird enventlog entry ?
no memory dump ?

Does the eventlog clearly indicate a shutdown or a reboot (if Windows 2003 )
search in the system event log for source USER32, event 1074, information
level

--
Cordialement,
Mathieu CHATEAU
http://lordoftheping.blogspot.com


"Heath" <Heath@discussions.microsoft.com> wrote in message
news:52E99BAF-A24D-4117-8D63-E8775E67D973@microsoft.com...
>I was shutting down and powering off a few servers today and two of them
> would not shut down. I tried multiple times but each time they restarted
> instead.
>
> What could cause this?
 
RE: Server restarts after you choose Shutdown

Try to do hard shut down from the power button on the server, if it works
it's a firmware problem related to the m/b.


--
MCSE 2003




"Heath" wrote:

> I was shutting down and powering off a few servers today and two of them
> would not shut down. I tried multiple times but each time they restarted
> instead.
>
> What could cause this?
 
Re: Server restarts after you choose Shutdown

not at work right now and the server is off but...

I am pretty sure if it crashed, when it came back up and you logged on, it
would have given you an abnormal shutdown occurred error message. Also, when
I did the shutdown, I put the reason as other and gave it a reason and that
showed up in the event viewer.

"Mathieu CHATEAU" wrote:

> Hello,
>
> any weird enventlog entry ?
> no memory dump ?
>
> Does the eventlog clearly indicate a shutdown or a reboot (if Windows 2003 )
> search in the system event log for source USER32, event 1074, information
> level
>
> --
> Cordialement,
> Mathieu CHATEAU
> http://lordoftheping.blogspot.com
>
>
> "Heath" <Heath@discussions.microsoft.com> wrote in message
> news:52E99BAF-A24D-4117-8D63-E8775E67D973@microsoft.com...
> >I was shutting down and powering off a few servers today and two of them
> > would not shut down. I tried multiple times but each time they restarted
> > instead.
> >
> > What could cause this?
>
>
 
RE: Server restarts after you choose Shutdown

the way I ended up turning if off was from the power button while in the Bios
screen, if that helps.

"shimoni" wrote:

> Try to do hard shut down from the power button on the server, if it works
> it's a firmware problem related to the m/b.
>
>
> --
> MCSE 2003
>
>
>
>
> "Heath" wrote:
>
> > I was shutting down and powering off a few servers today and two of them
> > would not shut down. I tried multiple times but each time they restarted
> > instead.
> >
> > What could cause this?
 
Re: Server restarts after you choose Shutdown

what is the server's hardware (model...) ?

Are they all at the same level of firmware/driver/bios ? same model ?

--
Cordialement,
Mathieu CHATEAU
http://lordoftheping.blogspot.com


"Heath" <Heath@discussions.microsoft.com> wrote in message
news:660BC7DB-494C-46B8-8E2D-F84B195A32D6@microsoft.com...
> the way I ended up turning if off was from the power button while in the
> Bios
> screen, if that helps.
>
> "shimoni" wrote:
>
>> Try to do hard shut down from the power button on the server, if it works
>> it's a firmware problem related to the m/b.
>>
>>
>> --
>> MCSE 2003
>>
>>
>>
>>
>> "Heath" wrote:
>>
>> > I was shutting down and powering off a few servers today and two of
>> > them
>> > would not shut down. I tried multiple times but each time they
>> > restarted
>> > instead.
>> >
>> > What could cause this?
 
Re: Server restarts after you choose Shutdown

both servers are Dell Poweredge 2950's

bios revision 1.3.7

"Mathieu CHATEAU" wrote:

> what is the server's hardware (model...) ?
>
> Are they all at the same level of firmware/driver/bios ? same model ?
>
> --
> Cordialement,
> Mathieu CHATEAU
> http://lordoftheping.blogspot.com
>
>
> "Heath" <Heath@discussions.microsoft.com> wrote in message
> news:660BC7DB-494C-46B8-8E2D-F84B195A32D6@microsoft.com...
> > the way I ended up turning if off was from the power button while in the
> > Bios
> > screen, if that helps.
> >
> > "shimoni" wrote:
> >
> >> Try to do hard shut down from the power button on the server, if it works
> >> it's a firmware problem related to the m/b.
> >>
> >>
> >> --
> >> MCSE 2003
> >>
> >>
> >>
> >>
> >> "Heath" wrote:
> >>
> >> > I was shutting down and powering off a few servers today and two of
> >> > them
> >> > would not shut down. I tried multiple times but each time they
> >> > restarted
> >> > instead.
> >> >
> >> > What could cause this?
>
>
 
Re: Server restarts after you choose Shutdown

You may use SUU from dell to ensure your firmware/bios is up-to-date.
The iso can be download from :
http://support.euro.dell.com/suppor...&servicetag=&os=WNET&osl=EN&catid=-1&impid=-1

You may use it from cd or network share, launching from windows.
It will allow you to update all bios/firmware/driver based on a reference of
known good version from dell.

If it doesn't solve your problem and you have double check it's a shutdown
that was done, then you may open a call to dell.



--
Cordialement,
Mathieu CHATEAU
http://lordoftheping.blogspot.com


"Heath" <Heath@discussions.microsoft.com> wrote in message
news:2060EE3A-FAFB-4545-B8E5-959516194E8D@microsoft.com...
> both servers are Dell Poweredge 2950's
>
> bios revision 1.3.7
>
> "Mathieu CHATEAU" wrote:
>
>> what is the server's hardware (model...) ?
>>
>> Are they all at the same level of firmware/driver/bios ? same model ?
>>
>> --
>> Cordialement,
>> Mathieu CHATEAU
>> http://lordoftheping.blogspot.com
>>
>>
>> "Heath" <Heath@discussions.microsoft.com> wrote in message
>> news:660BC7DB-494C-46B8-8E2D-F84B195A32D6@microsoft.com...
>> > the way I ended up turning if off was from the power button while in
>> > the
>> > Bios
>> > screen, if that helps.
>> >
>> > "shimoni" wrote:
>> >
>> >> Try to do hard shut down from the power button on the server, if it
>> >> works
>> >> it's a firmware problem related to the m/b.
>> >>
>> >>
>> >> --
>> >> MCSE 2003
>> >>
>> >>
>> >>
>> >>
>> >> "Heath" wrote:
>> >>
>> >> > I was shutting down and powering off a few servers today and two of
>> >> > them
>> >> > would not shut down. I tried multiple times but each time they
>> >> > restarted
>> >> > instead.
>> >> >
>> >> > What could cause this?
>>
>>
 
Re: Server restarts after you choose Shutdown



"Mathieu CHATEAU" wrote:

> You may use SUU from dell to ensure your firmware/bios is up-to-date.
> The iso can be download from :
> http://support.euro.dell.com/suppor...&servicetag=&os=WNET&osl=EN&catid=-1&impid=-1
>
> You may use it from cd or network share, launching from windows.
> It will allow you to update all bios/firmware/driver based on a reference of
> known good version from dell.
>
> If it doesn't solve your problem and you have double check it's a shutdown
> that was done, then you may open a call to dell.
>
>
>
> --
> Cordialement,
> Mathieu CHATEAU
> http://lordoftheping.blogspot.com
>
>
> "Heath" <Heath@discussions.microsoft.com> wrote in message
> news:2060EE3A-FAFB-4545-B8E5-959516194E8D@microsoft.com...
> > both servers are Dell Poweredge 2950's
> >
> > bios revision 1.3.7
> >
> > "Mathieu CHATEAU" wrote:
> >
> >> what is the server's hardware (model...) ?
> >>
> >> Are they all at the same level of firmware/driver/bios ? same model ?
> >>
> >> --
> >> Cordialement,
> >> Mathieu CHATEAU
> >> http://lordoftheping.blogspot.com
> >>
> >>
> >> "Heath" <Heath@discussions.microsoft.com> wrote in message
> >> news:660BC7DB-494C-46B8-8E2D-F84B195A32D6@microsoft.com...
> >> > the way I ended up turning if off was from the power button while in
> >> > the
> >> > Bios
> >> > screen, if that helps.
> >> >
> >> > "shimoni" wrote:
> >> >
> >> >> Try to do hard shut down from the power button on the server, if it
> >> >> works
> >> >> it's a firmware problem related to the m/b.
> >> >>
> >> >>
> >> >> --
> >> >> MCSE 2003
> >> >>
> >> >>
> >> >>
> >> >>
> >> >> "Heath" wrote:
> >> >>
> >> >> > I was shutting down and powering off a few servers today and two of
> >> >> > them
> >> >> > would not shut down. I tried multiple times but each time they
> >> >> > restarted
> >> >> > instead.
> >> >> >
> >> >> > What could cause this?
> >>
> >>
>
>
 
Re: Server restarts after you choose Shutdown

thanks

I'll give that a try

"Mathieu CHATEAU" wrote:

> You may use SUU from dell to ensure your firmware/bios is up-to-date.
> The iso can be download from :
> http://support.euro.dell.com/suppor...&servicetag=&os=WNET&osl=EN&catid=-1&impid=-1
>
> You may use it from cd or network share, launching from windows.
> It will allow you to update all bios/firmware/driver based on a reference of
> known good version from dell.
>
> If it doesn't solve your problem and you have double check it's a shutdown
> that was done, then you may open a call to dell.
>
>
>
> --
> Cordialement,
> Mathieu CHATEAU
> http://lordoftheping.blogspot.com
>
>
> "Heath" <Heath@discussions.microsoft.com> wrote in message
> news:2060EE3A-FAFB-4545-B8E5-959516194E8D@microsoft.com...
> > both servers are Dell Poweredge 2950's
> >
> > bios revision 1.3.7
> >
> > "Mathieu CHATEAU" wrote:
> >
> >> what is the server's hardware (model...) ?
> >>
> >> Are they all at the same level of firmware/driver/bios ? same model ?
> >>
> >> --
> >> Cordialement,
> >> Mathieu CHATEAU
> >> http://lordoftheping.blogspot.com
> >>
> >>
> >> "Heath" <Heath@discussions.microsoft.com> wrote in message
> >> news:660BC7DB-494C-46B8-8E2D-F84B195A32D6@microsoft.com...
> >> > the way I ended up turning if off was from the power button while in
> >> > the
> >> > Bios
> >> > screen, if that helps.
> >> >
> >> > "shimoni" wrote:
> >> >
> >> >> Try to do hard shut down from the power button on the server, if it
> >> >> works
> >> >> it's a firmware problem related to the m/b.
> >> >>
> >> >>
> >> >> --
> >> >> MCSE 2003
> >> >>
> >> >>
> >> >>
> >> >>
> >> >> "Heath" wrote:
> >> >>
> >> >> > I was shutting down and powering off a few servers today and two of
> >> >> > them
> >> >> > would not shut down. I tried multiple times but each time they
> >> >> > restarted
> >> >> > instead.
> >> >> >
> >> >> > What could cause this?
> >>
> >>
>
>
 
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