J
JohnLenz
Guest
Windows 10 Pro x64 Build 1803; 5 user accounts (all in MS Family)
Issue: corrupted family account on system
Symptom: one of 5 user accounts on system (all Microsoft family) has file explorer failure. Drive icons are blank and goes unresponsive. All other accounts on system are OK.
What done on corrupt account: Ran Malware bytes with no significant issues. Cleaned registry with no change. At startup on system across the accounts I see the following:
I went to my administrator page and no request was there for this account or any MS family account.
What I am trying to do:
Delete the kid’s bad account from the system and re-install.
In service.accounts, I cannot remove the account. In Device manager, advanced system setting, I cannot delete the user account (unresponsive).
How can I remove this account from the system in order to re-install it and have it work correctly? My grandson uses it for school access. Now he is using a Chromebook.
BTW, I found that I can remove the MS family account on the MS website but only on my home system. I tried from my laptop at the daughter’s house and it did not present “Remove” only Block.
John Lenz
More...
Issue: corrupted family account on system
Symptom: one of 5 user accounts on system (all Microsoft family) has file explorer failure. Drive icons are blank and goes unresponsive. All other accounts on system are OK.
What done on corrupt account: Ran Malware bytes with no significant issues. Cleaned registry with no change. At startup on system across the accounts I see the following:
I went to my administrator page and no request was there for this account or any MS family account.
What I am trying to do:
Delete the kid’s bad account from the system and re-install.
In service.accounts, I cannot remove the account. In Device manager, advanced system setting, I cannot delete the user account (unresponsive).
How can I remove this account from the system in order to re-install it and have it work correctly? My grandson uses it for school access. Now he is using a Chromebook.
BTW, I found that I can remove the MS family account on the MS website but only on my home system. I tried from my laptop at the daughter’s house and it did not present “Remove” only Block.
John Lenz
More...