Windows 10 Remote desktop in windows 10 sometimes causes explorer.exe to become unresponsive

  • Thread starter Thread starter Wyzak_za
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Wyzak_za

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Similar error as reported here: Windows Explorer in Windows 10 lockup after Remote Desktop Connection

As suggested above. I have run sfc /scannow and dism and both came back without issues.

I am running version 1803 of Win 10 Pro. Build 17134.523

To continue effectively using the machine it is necessary to taskkill /f /im explorer.exe and run explorer.exe again from an administrator command prompt.

When the issue occurs I am no longer able to search using cortana and the start button is often dead or only partly responsive. Windows that are open work fine, but it is difficult / impossible to switch between windows.

Once the issues has occurred during a RDP session it persists even if you try to login locally on the machine. Sometimes you end up with a screen which shows the background and shows the mouse cursor move but does not ask you for the login details. No button presses bring up the login prompt and only after a few minutes (and possibly some disconnection and reconnection of peripherals) does the login prompt appear. When I login then explorer.exe is still in its defective state and I have to restart it as per above to get the system going again.

Once explorer.exe has been restarted the system functions fine without problems until the issues reoccurs a few days or a week or two later.


C:\WINDOWS\system32>cmd
Microsoft Windows [Version 10.0.17134.523]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\WINDOWS\system32>DISM /Online /Cleanup-Image /CheckHealth

Deployment Image Servicing and Management tool
Version: 10.0.17134.1

Image Version: 10.0.17134.523

No component store corruption detected.
The operation completed successfully.

C:\WINDOWS\system32>DISM /Online /Cleanup-Image /ScanHealth

Deployment Image Servicing and Management tool
Version: 10.0.17134.1

Image Version: 10.0.17134.523

[==========================100.0%==========================] No component store corruption detected.
The operation completed successfully.

C:\WINDOWS\system32>DISM /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.17134.1

Image Version: 10.0.17134.523

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

C:\WINDOWS\system32>

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