Windows 10 Any Internet browser says Not responding when trying to access a file off my Windows 10 Pro PC.

  • Thread starter Thread starter Jeff at Frank
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Jeff at Frank

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Hello All,

I am going to the experts on this one because I have done some many things to get this to work.Basically what happens is I try to save a file as or try to attach a file to an email and when it goes into a Windows explorer window it freezzes up the Web browser and says not Responding.

Troubleshooting steps I have done

- Reset the process for explorer in task manager

- Rebooted many times

- Tried ending the explorer.exe task and then clicked file run task now > then type in explorer.exe

- Went to File Explorer and clicked clear button then apply and OK

- Updated my video driver to the latest driver.

- ran the netsh winsock reset command in cmd, then rebooted

- ran the command sfc /checknow but it was clean

- Ran MAlwarebytes and it found 7 instances of malware. Quarantined the events and rebooted.

- Ran all Windows updates

- Tried a different user to see if it was a profile issue. Still the same issue.

Does anyone else have any thing else I can tr, or have an opinion of why this might have happened?

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