Windows 10 Cannot import photo/video from iphone

[Clive Ng]

Hi,


I have been trying to import my photos in iphone and always encounter error (via both Photo app and the file explorer).

And after much hours of trial and error, i realize that its due to the timelapse video in the iphone.

If i try to copy those timelapse video to windows, the iphone will get disconnected but normal video/photos are okay.


I have try the following method and it does not help:

1) backup and restore iphone.

2) reinstall itune/ apple driver.


Now i need to copy our all my 2018 photos and there are many timelapse photos.


How can i fix this issue? Anyone have solution for this?


I have tried all these and it doesn't work:

https://support.apple.com/en-au/HT201302

https://answers.microsoft.com/en-us...-windows/d8258fff-729e-45df-8afd-1f1195d7b6c5

https://www.kapilarya.com/how-to-import-ipad-iphone-photos-to-windows-10

Thanks.

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