Left-over effects of malware in Windows 7 (or malware still present)

[ComicOak3348469]

Good people,

I have a Windows 7 machine that has contracted an infection of some kind that I have not been able to completely eradicate.

Info:

[1] Description:

I think this malware arrived as what looked like a MS Word ".doc" file that was


attached to an email. I knew the source and tried to open the .doc attachment.

I have:

Windows 7, 32-bit, latest updates (as of 15 Feb 2019)
Microsoft Security Essentials says nothing found.

About every 5 to 10 minutes I get a popup that states:
"2265891.exe has stopped working"

I can either "Check online for a solution and close the program", or I can simply "Close the program". I have done one or the other many times.

This popup also allows me to see additional details, which are as follows:

----start----
Problem signature:
Problem Event Name: APPCRASH
Application Name: 2265891.exe
Application Version: 0.0.0.1
Application Timestamp: 5c61771b
Fault Module Name: 2265891.exe
Fault Module Version: 0.0.0.1
Fault Module Timestamp: 5c61771b
Exception Code: c0000005
Exception Offset: 000114e0
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 50e5
Additional Information 2: 50e520dc17a2b3a4a2d06bb85a6d30c1
Additional Information 3: d418
Additional Information 4: d418661b4ff1a682a05e2f25112ffc83

Read our privacy statement online:
Windows 7 Privacy Statement

If the online privacy statement is not available, please read our privacy

statement offline:
C:\Windows\system32\en-US\erofflps.txt
-----end-----


Here is an image of the popup:





Security Essentials also has some information. Here is an image:





I have downloaded and run the "Microsoft Safety Scanner - 1.0.3001.0

This software does not find anything with the "quick scan".

Any suggestions on what to try next?

Thanks,
Jim

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