R
RottenKitkat
Guest
A computer in my office that serve as print server has been acting weird. The spooler crash randomly
when i check the event viewer it says:
Faulting application name: spoolsv.exe
faulting module name: ntdll.dll
exception code: 0xc0000374
i read some thread, it says the spooler generate the crash log when it crash, but i don't understand what is causing the spooler crash from the log. Hope someone would help, here's the crash log :
Version=1
EventType=APPCRASH
EventTime=131949270868032735
ReportType=2
Consent=1
ReportIdentifier=e816b05d-331c-11e9-bbed-3464a91db0ef
IntegratorReportIdentifier=e816b05c-331c-11e9-bbed-3464a91db0ef
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=spoolsv.exe
Sig[1].Name=Application Version
Sig[1].Value=6.1.7601.17777
Sig[2].Name=Application Timestamp
Sig[2].Value=4f35fc1d
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_1312
Sig[4].Name=Fault Module Version
Sig[4].Value=6.1.7601.18839
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=553e8bfa
Sig[6].Name=Exception Code
Sig[6].Value=c0000374
Sig[7].Name=Exception Offset
Sig[7].Value=00000000000bfc22
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=1312
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=1312837adb081092e94dc6c6fa969744
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=ca33
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=ca33a89ea14dc7e87ed4025466148e4e
UI[2]=C:\windows\System32\spoolsv.exe
UI[3]=Spooler SubSystem App has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution (recommended)
UI[6]=Check for a solution later (recommended)
UI[7]=Close
UI[8]=Spooler SubSystem App stopped working and was closed
UI[9]=A problem caused the application to stop working correctly. Windows will notify you if a solution is available.
UI[10]=&Close
LoadedModule[0]=C:\windows\System32\spoolsv.exe
LoadedModule[1]=C:\windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\windows\system32\kernel32.dll
LoadedModule[3]=C:\windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\windows\system32\msvcrt.dll
LoadedModule[5]=C:\windows\SYSTEM32\sechost.dll
LoadedModule[6]=C:\windows\system32\RPCRT4.dll
LoadedModule[7]=C:\windows\system32\USER32.dll
LoadedModule[8]=C:\windows\system32\GDI32.dll
LoadedModule[9]=C:\windows\system32\LPK.dll
LoadedModule[10]=C:\windows\system32\USP10.dll
LoadedModule[11]=C:\windows\System32\POWRPROF.dll
LoadedModule[12]=C:\windows\system32\SETUPAPI.dll
LoadedModule[13]=C:\windows\system32\CFGMGR32.dll
LoadedModule[14]=C:\windows\system32\ADVAPI32.dll
LoadedModule[15]=C:\windows\system32\OLEAUT32.dll
LoadedModule[16]=C:\windows\system32\ole32.dll
LoadedModule[17]=C:\windows\system32\DEVOBJ.dll
LoadedModule[18]=C:\windows\System32\DNSAPI.dll
LoadedModule[19]=C:\windows\system32\WS2_32.dll
LoadedModule[20]=C:\windows\system32\NSI.dll
LoadedModule[21]=C:\windows\system32\IMM32.DLL
LoadedModule[22]=C:\windows\system32\MSCTF.dll
LoadedModule[23]=C:\windows\System32\CRYPTBASE.dll
LoadedModule[24]=C:\windows\System32\slc.dll
LoadedModule[25]=C:\windows\System32\RpcRtRemote.dll
LoadedModule[26]=C:\windows\System32\secur32.dll
LoadedModule[27]=C:\windows\System32\SSPICLI.DLL
LoadedModule[28]=C:\windows\System32\credssp.dll
LoadedModule[29]=C:\windows\System32\IPHLPAPI.DLL
LoadedModule[30]=C:\windows\System32\WINNSI.DLL
LoadedModule[31]=C:\windows\system32\mswsock.dll
LoadedModule[32]=C:\windows\System32\wshtcpip.dll
LoadedModule[33]=C:\windows\System32\wship6.dll
LoadedModule[34]=C:\Program Files\Bonjour\mdnsNSP.dll
LoadedModule[35]=C:\windows\System32\rasadhlp.dll
LoadedModule[36]=C:\windows\System32\fwpuclnt.dll
LoadedModule[37]=C:\windows\system32\CLBCatQ.DLL
LoadedModule[38]=C:\Windows\system32\umb.dll
LoadedModule[39]=C:\Windows\system32\ATL.DLL
LoadedModule[40]=C:\windows\system32\WINTRUST.dll
LoadedModule[41]=C:\windows\system32\CRYPT32.dll
LoadedModule[42]=C:\windows\system32\MSASN1.dll
LoadedModule[43]=C:\windows\System32\localspl.dll
LoadedModule[44]=C:\windows\System32\SPOOLSS.DLL
LoadedModule[45]=C:\windows\System32\srvcli.dll
LoadedModule[46]=C:\windows\system32\winspool.drv
LoadedModule[47]=C:\windows\System32\PrintIsolationProxy.dll
LoadedModule[48]=C:\windows\System32\CNBLM4.DLL
LoadedModule[49]=C:\windows\system32\PSAPI.DLL
LoadedModule[50]=C:\windows\System32\CNMLM8R.DLL
LoadedModule[51]=C:\windows\System32\VERSION.dll
LoadedModule[52]=C:\windows\system32\SHELL32.dll
LoadedModule[53]=C:\windows\system32\SHLWAPI.dll
LoadedModule[54]=C:\windows\System32\EP0SLM01.DLL
LoadedModule[55]=C:\windows\System32\E_YLMBN2E.DLL
LoadedModule[56]=C:\windows\System32\EBPMONB.DLL
LoadedModule[57]=C:\windows\System32\HP1006LM.DLL
LoadedModule[58]=C:\windows\System32\MPR.dll
LoadedModule[59]=C:\windows\System32\WTSAPI32.dll
LoadedModule[60]=C:\windows\System32\hpbprtmon.dll
LoadedModule[61]=C:\windows\System32\dbghelp.dll
LoadedModule[62]=C:\windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18201_none_a4d3b9377117c3df\Comctl32.dll
LoadedModule[63]=C:\windows\System32\HP1100LM.DLL
LoadedModule[64]=C:\windows\System32\zlhp1020.dll
LoadedModule[65]=C:\windows\System32\HPM11M13LM.DLL
LoadedModule[66]=C:\windows\System32\hpzllw71.dll
LoadedModule[67]=C:\windows\System32\FXSMON.DLL
LoadedModule[68]=C:\windows\System32\tcpmon.dll
LoadedModule[69]=C:\windows\System32\snmpapi.dll
LoadedModule[70]=C:\windows\System32\wsnmp32.dll
LoadedModule[71]=C:\windows\System32\msxml6.dll
LoadedModule[72]=C:\windows\System32\usbmon.dll
LoadedModule[73]=C:\windows\system32\wls0wndh.dll
LoadedModule[74]=C:\windows\System32\WSDMon.dll
LoadedModule[75]=C:\windows\System32\wsdapi.dll
LoadedModule[76]=C:\windows\System32\webservices.dll
LoadedModule[77]=C:\windows\System32\FirewallAPI.dll
LoadedModule[78]=C:\Windows\system32\FunDisc.dll
LoadedModule[79]=C:\Windows\system32\fdPnp.dll
LoadedModule[80]=C:\windows\system32\spool\PRTPROCS\x64\winprint.dll
LoadedModule[81]=C:\windows\system32\USERENV.dll
LoadedModule[82]=C:\windows\system32\profapi.dll
LoadedModule[83]=C:\windows\System32\GPAPI.dll
LoadedModule[84]=C:\windows\system32\spool\PRTPROCS\x64\CNBPP4.DLL
LoadedModule[85]=C:\windows\system32\spool\PRTPROCS\x64\CNMPD8R.DLL
LoadedModule[86]=C:\windows\system32\spool\PRTPROCS\x64\HP1006PP.dll
LoadedModule[87]=C:\windows\system32\spool\PRTPROCS\x64\HP1006S.DLL
LoadedModule[88]=C:\windows\system32\MSIMG32.DLL
LoadedModule[89]=C:\windows\system32\spool\PRTPROCS\x64\pphp1020.dll
LoadedModule[90]=C:\windows\system32\spool\PRTPROCS\x64\HP1100PP.DLL
LoadedModule[91]=C:\windows\system32\spool\PRTPROCS\x64\HPM11M13PP.DLL
LoadedModule[92]=C:\windows\system32\spool\PRTPROCS\x64\hpzppw71.dll
LoadedModule[93]=C:\windows\System32\dsrole.dll
LoadedModule[94]=C:\windows\System32\DEVRTL.dll
LoadedModule[95]=C:\windows\System32\SPINF.dll
LoadedModule[96]=C:\windows\System32\win32spl.dll
LoadedModule[97]=C:\windows\System32\inetpp.dll
LoadedModule[98]=C:\windows\System32\netutils.dll
LoadedModule[99]=C:\windows\system32\spool\DRIVERS\x64\3\hpbxjobsvr1401.dll
LoadedModule[100]=C:\windows\System32\cscapi.dll
LoadedModule[101]=C:\windows\system32\spool\DRIVERS\x64\3\HP1006MT.DLL
LoadedModule[102]=C:\windows\System32\CRYPTSP.dll
LoadedModule[103]=C:\windows\system32\rsaenh.dll
LoadedModule[104]=C:\windows\System32\SPFILEQ.dll
LoadedModule[105]=C:\windows\System32\WINSTA.dll
LoadedModule[106]=C:\windows\System32\FXSRESM.DLL
LoadedModule[107]=C:\windows\system32\msv1_0.DLL
LoadedModule[108]=C:\windows\System32\cryptdll.dll
LoadedModule[109]=C:\windows\System32\mscms.dll
LoadedModule[110]=C:\windows\System32\WINHTTP.dll
LoadedModule[111]=C:\windows\System32\webio.dll
LoadedModule[112]=C:\windows\System32\bcrypt.dll
LoadedModule[113]=C:\windows\system32\bcryptprimitives.dll
LoadedModule[114]=C:\windows\System32\ntmarta.dll
LoadedModule[115]=C:\windows\system32\WLDAP32.dll
LoadedModule[116]=C:\windows\System32\ncrypt.dll
LoadedModule[117]=C:\windows\System32\cryptnet.dll
LoadedModule[118]=C:\windows\System32\Cabinet.dll
LoadedModule[119]=C:\windows\System32\icm32.dll
LoadedModule[120]=C:\windows\System32\sfc.dll
LoadedModule[121]=C:\windows\System32\sfc_os.DLL
LoadedModule[122]=C:\windows\System32\browcli.dll
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Spooler SubSystem App
AppPath=C:\windows\System32\spoolsv.exe
More...
when i check the event viewer it says:
Faulting application name: spoolsv.exe
faulting module name: ntdll.dll
exception code: 0xc0000374
i read some thread, it says the spooler generate the crash log when it crash, but i don't understand what is causing the spooler crash from the log. Hope someone would help, here's the crash log :
Version=1
EventType=APPCRASH
EventTime=131949270868032735
ReportType=2
Consent=1
ReportIdentifier=e816b05d-331c-11e9-bbed-3464a91db0ef
IntegratorReportIdentifier=e816b05c-331c-11e9-bbed-3464a91db0ef
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=spoolsv.exe
Sig[1].Name=Application Version
Sig[1].Value=6.1.7601.17777
Sig[2].Name=Application Timestamp
Sig[2].Value=4f35fc1d
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_1312
Sig[4].Name=Fault Module Version
Sig[4].Value=6.1.7601.18839
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=553e8bfa
Sig[6].Name=Exception Code
Sig[6].Value=c0000374
Sig[7].Name=Exception Offset
Sig[7].Value=00000000000bfc22
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=1312
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=1312837adb081092e94dc6c6fa969744
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=ca33
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=ca33a89ea14dc7e87ed4025466148e4e
UI[2]=C:\windows\System32\spoolsv.exe
UI[3]=Spooler SubSystem App has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution (recommended)
UI[6]=Check for a solution later (recommended)
UI[7]=Close
UI[8]=Spooler SubSystem App stopped working and was closed
UI[9]=A problem caused the application to stop working correctly. Windows will notify you if a solution is available.
UI[10]=&Close
LoadedModule[0]=C:\windows\System32\spoolsv.exe
LoadedModule[1]=C:\windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\windows\system32\kernel32.dll
LoadedModule[3]=C:\windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\windows\system32\msvcrt.dll
LoadedModule[5]=C:\windows\SYSTEM32\sechost.dll
LoadedModule[6]=C:\windows\system32\RPCRT4.dll
LoadedModule[7]=C:\windows\system32\USER32.dll
LoadedModule[8]=C:\windows\system32\GDI32.dll
LoadedModule[9]=C:\windows\system32\LPK.dll
LoadedModule[10]=C:\windows\system32\USP10.dll
LoadedModule[11]=C:\windows\System32\POWRPROF.dll
LoadedModule[12]=C:\windows\system32\SETUPAPI.dll
LoadedModule[13]=C:\windows\system32\CFGMGR32.dll
LoadedModule[14]=C:\windows\system32\ADVAPI32.dll
LoadedModule[15]=C:\windows\system32\OLEAUT32.dll
LoadedModule[16]=C:\windows\system32\ole32.dll
LoadedModule[17]=C:\windows\system32\DEVOBJ.dll
LoadedModule[18]=C:\windows\System32\DNSAPI.dll
LoadedModule[19]=C:\windows\system32\WS2_32.dll
LoadedModule[20]=C:\windows\system32\NSI.dll
LoadedModule[21]=C:\windows\system32\IMM32.DLL
LoadedModule[22]=C:\windows\system32\MSCTF.dll
LoadedModule[23]=C:\windows\System32\CRYPTBASE.dll
LoadedModule[24]=C:\windows\System32\slc.dll
LoadedModule[25]=C:\windows\System32\RpcRtRemote.dll
LoadedModule[26]=C:\windows\System32\secur32.dll
LoadedModule[27]=C:\windows\System32\SSPICLI.DLL
LoadedModule[28]=C:\windows\System32\credssp.dll
LoadedModule[29]=C:\windows\System32\IPHLPAPI.DLL
LoadedModule[30]=C:\windows\System32\WINNSI.DLL
LoadedModule[31]=C:\windows\system32\mswsock.dll
LoadedModule[32]=C:\windows\System32\wshtcpip.dll
LoadedModule[33]=C:\windows\System32\wship6.dll
LoadedModule[34]=C:\Program Files\Bonjour\mdnsNSP.dll
LoadedModule[35]=C:\windows\System32\rasadhlp.dll
LoadedModule[36]=C:\windows\System32\fwpuclnt.dll
LoadedModule[37]=C:\windows\system32\CLBCatQ.DLL
LoadedModule[38]=C:\Windows\system32\umb.dll
LoadedModule[39]=C:\Windows\system32\ATL.DLL
LoadedModule[40]=C:\windows\system32\WINTRUST.dll
LoadedModule[41]=C:\windows\system32\CRYPT32.dll
LoadedModule[42]=C:\windows\system32\MSASN1.dll
LoadedModule[43]=C:\windows\System32\localspl.dll
LoadedModule[44]=C:\windows\System32\SPOOLSS.DLL
LoadedModule[45]=C:\windows\System32\srvcli.dll
LoadedModule[46]=C:\windows\system32\winspool.drv
LoadedModule[47]=C:\windows\System32\PrintIsolationProxy.dll
LoadedModule[48]=C:\windows\System32\CNBLM4.DLL
LoadedModule[49]=C:\windows\system32\PSAPI.DLL
LoadedModule[50]=C:\windows\System32\CNMLM8R.DLL
LoadedModule[51]=C:\windows\System32\VERSION.dll
LoadedModule[52]=C:\windows\system32\SHELL32.dll
LoadedModule[53]=C:\windows\system32\SHLWAPI.dll
LoadedModule[54]=C:\windows\System32\EP0SLM01.DLL
LoadedModule[55]=C:\windows\System32\E_YLMBN2E.DLL
LoadedModule[56]=C:\windows\System32\EBPMONB.DLL
LoadedModule[57]=C:\windows\System32\HP1006LM.DLL
LoadedModule[58]=C:\windows\System32\MPR.dll
LoadedModule[59]=C:\windows\System32\WTSAPI32.dll
LoadedModule[60]=C:\windows\System32\hpbprtmon.dll
LoadedModule[61]=C:\windows\System32\dbghelp.dll
LoadedModule[62]=C:\windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18201_none_a4d3b9377117c3df\Comctl32.dll
LoadedModule[63]=C:\windows\System32\HP1100LM.DLL
LoadedModule[64]=C:\windows\System32\zlhp1020.dll
LoadedModule[65]=C:\windows\System32\HPM11M13LM.DLL
LoadedModule[66]=C:\windows\System32\hpzllw71.dll
LoadedModule[67]=C:\windows\System32\FXSMON.DLL
LoadedModule[68]=C:\windows\System32\tcpmon.dll
LoadedModule[69]=C:\windows\System32\snmpapi.dll
LoadedModule[70]=C:\windows\System32\wsnmp32.dll
LoadedModule[71]=C:\windows\System32\msxml6.dll
LoadedModule[72]=C:\windows\System32\usbmon.dll
LoadedModule[73]=C:\windows\system32\wls0wndh.dll
LoadedModule[74]=C:\windows\System32\WSDMon.dll
LoadedModule[75]=C:\windows\System32\wsdapi.dll
LoadedModule[76]=C:\windows\System32\webservices.dll
LoadedModule[77]=C:\windows\System32\FirewallAPI.dll
LoadedModule[78]=C:\Windows\system32\FunDisc.dll
LoadedModule[79]=C:\Windows\system32\fdPnp.dll
LoadedModule[80]=C:\windows\system32\spool\PRTPROCS\x64\winprint.dll
LoadedModule[81]=C:\windows\system32\USERENV.dll
LoadedModule[82]=C:\windows\system32\profapi.dll
LoadedModule[83]=C:\windows\System32\GPAPI.dll
LoadedModule[84]=C:\windows\system32\spool\PRTPROCS\x64\CNBPP4.DLL
LoadedModule[85]=C:\windows\system32\spool\PRTPROCS\x64\CNMPD8R.DLL
LoadedModule[86]=C:\windows\system32\spool\PRTPROCS\x64\HP1006PP.dll
LoadedModule[87]=C:\windows\system32\spool\PRTPROCS\x64\HP1006S.DLL
LoadedModule[88]=C:\windows\system32\MSIMG32.DLL
LoadedModule[89]=C:\windows\system32\spool\PRTPROCS\x64\pphp1020.dll
LoadedModule[90]=C:\windows\system32\spool\PRTPROCS\x64\HP1100PP.DLL
LoadedModule[91]=C:\windows\system32\spool\PRTPROCS\x64\HPM11M13PP.DLL
LoadedModule[92]=C:\windows\system32\spool\PRTPROCS\x64\hpzppw71.dll
LoadedModule[93]=C:\windows\System32\dsrole.dll
LoadedModule[94]=C:\windows\System32\DEVRTL.dll
LoadedModule[95]=C:\windows\System32\SPINF.dll
LoadedModule[96]=C:\windows\System32\win32spl.dll
LoadedModule[97]=C:\windows\System32\inetpp.dll
LoadedModule[98]=C:\windows\System32\netutils.dll
LoadedModule[99]=C:\windows\system32\spool\DRIVERS\x64\3\hpbxjobsvr1401.dll
LoadedModule[100]=C:\windows\System32\cscapi.dll
LoadedModule[101]=C:\windows\system32\spool\DRIVERS\x64\3\HP1006MT.DLL
LoadedModule[102]=C:\windows\System32\CRYPTSP.dll
LoadedModule[103]=C:\windows\system32\rsaenh.dll
LoadedModule[104]=C:\windows\System32\SPFILEQ.dll
LoadedModule[105]=C:\windows\System32\WINSTA.dll
LoadedModule[106]=C:\windows\System32\FXSRESM.DLL
LoadedModule[107]=C:\windows\system32\msv1_0.DLL
LoadedModule[108]=C:\windows\System32\cryptdll.dll
LoadedModule[109]=C:\windows\System32\mscms.dll
LoadedModule[110]=C:\windows\System32\WINHTTP.dll
LoadedModule[111]=C:\windows\System32\webio.dll
LoadedModule[112]=C:\windows\System32\bcrypt.dll
LoadedModule[113]=C:\windows\system32\bcryptprimitives.dll
LoadedModule[114]=C:\windows\System32\ntmarta.dll
LoadedModule[115]=C:\windows\system32\WLDAP32.dll
LoadedModule[116]=C:\windows\System32\ncrypt.dll
LoadedModule[117]=C:\windows\System32\cryptnet.dll
LoadedModule[118]=C:\windows\System32\Cabinet.dll
LoadedModule[119]=C:\windows\System32\icm32.dll
LoadedModule[120]=C:\windows\System32\sfc.dll
LoadedModule[121]=C:\windows\System32\sfc_os.DLL
LoadedModule[122]=C:\windows\System32\browcli.dll
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Spooler SubSystem App
AppPath=C:\windows\System32\spoolsv.exe
More...