Windows 10 Windows 10 HELLO PIN authentication not working when swapping hard drive to other similar laptop

[nicklai]

PIN not available message after moving a hard drive imaged with Windows 10 Enterprise, and having Hello PIN authentication, to a similar series laptop (similar hardware, similar BIOS settings). The original laptop is part of the Active Directory Azure. We migrated recently to this type of build, using PIN authentication, with the Azure ID. The older password authentication was allowing us to swap laptops having hardware issues (not part of Azure), with similar model, simply take the hard drive and install to the new one. With the Hello PIN authentication and the Active Directory Azure ID, the PIN will not work after moving the hard drive to the other machine (while if I put it back to the original laptop, PIN works OK).

In my understanding the Hello PIN is local to the original device, and backed by the Trusted Platform Module (TPM) chip (like BitLocker).

For the BitLocker encryption, which is also backed by the TPM, I am suspending the protection prior to moving the hard drive to the new machine, with same hardware and BIOS settings, it will work no problems.

This time I get to the login screen, I enter the PIN, I get message that the PIN is not available.

I am wondering if there is any step that can be done prior to removing the hard drive from the original machine, for the PIN authentication to work into the new similar model laptop.

Anyone has an idea?

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