R
Ronald Schilf
Guest
After upgrading the IT department to Win10 v1803, we notice that MSRA.exe has a problem.
Please note: this problem only surfaces on systems that have no internet access!
Until now, we used win10 v1709 and msra.exe worked normally, that is, if you click on an invitation file and enter the code, the person who requested help was asked whether he wanted to allow the helper access immediately.
With version 1803 however, after clicking on the invitation and entering the code, there is a delay of 45 seconds with the status "attempting to connect". Afterwards, everything works.
This is seen on clean systems as well and Microsoft will be able to reproduce this in seconds.
It happens no matter what target operating system the person you want to help is using, as long as the person who would like to offer help is using Win10 v1803. Build is 17134.81, x64, enterprise.
Please investigate and solve since many persons in IT support rely on this and this delay is too long to tolerate.
More...
Please note: this problem only surfaces on systems that have no internet access!
Until now, we used win10 v1709 and msra.exe worked normally, that is, if you click on an invitation file and enter the code, the person who requested help was asked whether he wanted to allow the helper access immediately.
With version 1803 however, after clicking on the invitation and entering the code, there is a delay of 45 seconds with the status "attempting to connect". Afterwards, everything works.
This is seen on clean systems as well and Microsoft will be able to reproduce this in seconds.
It happens no matter what target operating system the person you want to help is using, as long as the person who would like to offer help is using Win10 v1803. Build is 17134.81, x64, enterprise.
Please investigate and solve since many persons in IT support rely on this and this delay is too long to tolerate.
More...