Windows 10 The program explorer.exe version 10.0.15063.332 stopped interacting with Windows and was closed.

  • Thread starter Thread starter doclucas
  • Start date Start date
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doclucas

Guest
I am having a problem with explorer.exe randomly crashing and restarting.
In event viewer I get error 1002:

The program explorer.exe version 10.0.15063.332 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 28b0
Start Time: 01d2f168d4917bd4
Termination Time: 0
Application Path: C:\Windows\explorer.exe
Report Id: 53c39f3c-5acd-4270-9d50-126797ec452a
Faulting package full name:
Faulting package-relative application ID:


When analyzing the .wer file using AppCrashView app, these are the details I see:


Version=1
EventType=AppHangB1
EventTime=131432880095735586
ReportType=3
Consent=1
UploadTime=131432880151212624
ReportFlags=524288
ReportStatus=268435456
ReportIdentifier=ac4d9b49-a70c-4b04-8283-eca6dd946c5e
IntegratorReportIdentifier=2635ddda-142e-4560-979f-4b327fd18b7c
Wow64Host=34404
NsAppName=explorer.exe
AppSessionGuid=0000242c-0003-006b-a904-04b279f1d201
TargetAppId=W:0000f519feec486de87ed73cb92d3cac802400000000!00001e405106b44672d2797cb76e97012d4748973e46!explorer.exe
TargetAppVer=1993//04//27:17:40:38!4a73f8!explorer.exe
BootId=4294967295
TargetAsId=1039
Response.BucketId=67827402e4e914a12964dcb01752e0b8
Response.BucketTable=5
Response.LegacyBucketId=129460019897
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=explorer.exe
Sig[1].Name=Application Version
Sig[1].Value=10.0.15063.332
Sig[2].Name=Application Timestamp
Sig[2].Value=2bdd7016
Sig[3].Name=Hang Signature
Sig[3].Value=17c4
Sig[4].Name=Hang Type
Sig[4].Value=33554432
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.15063.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Hang Signature 1
DynamicSig[22].Value=17c4817c1556eeda1cddaca120ca624a
DynamicSig[23].Name=Additional Hang Signature 2
DynamicSig[23].Value=1ffb
DynamicSig[24].Name=Additional Hang Signature 3
DynamicSig[24].Value=1ffb406425e1ee0617f54ed20a669513
DynamicSig[25].Name=Additional Hang Signature 4
DynamicSig[25].Value=17c4
DynamicSig[26].Name=Additional Hang Signature 5
DynamicSig[26].Value=17c4817c1556eeda1cddaca120ca624a
DynamicSig[27].Name=Additional Hang Signature 6
DynamicSig[27].Value=1ffb
DynamicSig[28].Name=Additional Hang Signature 7
DynamicSig[28].Value=1ffb406425e1ee0617f54ed20a669513
UI[3]=Windows Explorer is not responding
UI[4]=If you restart or close the program, you might lose information.
UI[5]=Restart the program
UI[6]=Restart the program
LoadedModule[0]=C:\Windows\explorer.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\System32\KERNEL32.DLL
LoadedModule[3]=C:\Windows\System32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\System32\SYSFER.DLL
LoadedModule[5]=C:\Windows\System32\ADVAPI32.dll
LoadedModule[6]=C:\Windows\System32\msvcrt.dll
LoadedModule[7]=C:\Windows\System32\sechost.dll
LoadedModule[8]=C:\Windows\System32\RPCRT4.dll
LoadedModule[9]=C:\Windows\System32\combase.dll
LoadedModule[10]=C:\Windows\System32\ucrtbase.dll
LoadedModule[11]=C:\Windows\System32\bcryptPrimitives.dll
LoadedModule[12]=C:\Windows\System32\OLEAUT32.dll
LoadedModule[13]=C:\Windows\System32\msvcp_win.dll
LoadedModule[14]=C:\Windows\System32\shcore.dll
LoadedModule[15]=C:\Windows\System32\powrprof.dll
LoadedModule[16]=C:\Windows\System32\user32.dll
LoadedModule[17]=C:\Windows\System32\win32u.dll
LoadedModule[18]=C:\Windows\SYSTEM32\MrmCoreR.dll
LoadedModule[19]=C:\Windows\SYSTEM32\TWINAPI.dll
LoadedModule[20]=C:\Windows\System32\GDI32.dll
LoadedModule[21]=C:\Windows\System32\gdi32full.dll
LoadedModule[22]=C:\Windows\System32\shlwapi.dll
LoadedModule[23]=C:\Windows\System32\windows.storage.dll
LoadedModule[24]=C:\Windows\System32\kernel.appcore.dll
LoadedModule[25]=C:\Windows\SYSTEM32\TextInputFramework.dll
LoadedModule[26]=C:\Windows\System32\profapi.dll
LoadedModule[27]=C:\Windows\System32\SHELL32.dll
LoadedModule[28]=C:\Windows\SYSTEM32\CoreUIComponents.dll
LoadedModule[29]=C:\Windows\System32\cfgmgr32.dll
LoadedModule[30]=C:\Windows\System32\CRYPT32.dll
LoadedModule[31]=C:\Windows\SYSTEM32\settingsynccore.dll
LoadedModule[32]=C:\Windows\System32\MSASN1.dll
LoadedModule[33]=C:\Windows\SYSTEM32\PROPSYS.dll
LoadedModule[34]=C:\Windows\SYSTEM32\winmm.dll
LoadedModule[35]=C:\Windows\SYSTEM32\CoreMessaging.dll
LoadedModule[36]=C:\Windows\SYSTEM32\ntmarta.dll
LoadedModule[37]=C:\Windows\SYSTEM32\wintypes.dll
LoadedModule[38]=C:\Windows\SYSTEM32\usermgrcli.dll
LoadedModule[39]=C:\Windows\SYSTEM32\UxTheme.dll
LoadedModule[40]=C:\Windows\SYSTEM32\SspiCli.dll
LoadedModule[41]=C:\Windows\SYSTEM32\USERENV.dll
LoadedModule[42]=C:\Windows\SYSTEM32\twinapi.appcore.dll
LoadedModule[43]=C:\Windows\SYSTEM32\WTSAPI32.dll
LoadedModule[44]=C:\Windows\SYSTEM32\cryptsp.dll
LoadedModule[45]=C:\Windows\SYSTEM32\bcrypt.dll
LoadedModule[46]=C:\Windows\SYSTEM32\winmmbase.dll
LoadedModule[47]=C:\Windows\SYSTEM32\dwmapi.dll
LoadedModule[48]=C:\Windows\System32\IMM32.DLL
LoadedModule[49]=C:\Windows\System32\MSCTF.dll
LoadedModule[50]=C:\Program Files (x86)\TeamViewer\tv_x64.dll
LoadedModule[51]=C:\Windows\System32\ole32.dll
LoadedModule[52]=C:\Windows\SYSTEM32\VERSION.dll
LoadedModule[53]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.15063.0_none_108e4f62dfe5d999\COMCTL32.dll
LoadedModule[54]=C:\Windows\System32\clbcatq.dll
LoadedModule[55]=C:\Windows\System32\appresolver.dll
LoadedModule[56]=C:\Windows\System32\Bcp47Langs.dll
LoadedModule[57]=C:\Windows\System32\elscore.dll
LoadedModule[58]=C:\Windows\System32\SLC.dll
LoadedModule[59]=C:\Windows\System32\urlmon.dll
LoadedModule[60]=C:\Windows\System32\sppc.dll
LoadedModule[61]=C:\Windows\System32\iertutil.dll
LoadedModule[62]=C:\Windows\System32\CRYPTBASE.DLL
LoadedModule[63]=C:\Windows\System32\OneCoreUAPCommonProxyStub.dll
LoadedModule[64]=C:\Windows\System32\StartTileData.dll
LoadedModule[65]=C:\Windows\System32\XmlLite.dll
LoadedModule[66]=C:\Windows\System32\IDStore.dll
LoadedModule[67]=C:\Windows\System32\SAMLIB.dll
LoadedModule[68]=C:\Windows\System32\Windows.StateRepository.dll
LoadedModule[69]=C:\Windows\System32\StateRepository.Core.dll
LoadedModule[70]=C:\Windows\System32\wlidprov.dll
LoadedModule[71]=C:\Windows\System32\samcli.dll
LoadedModule[72]=C:\Windows\System32\Windows.ApplicationModel.dll
LoadedModule[73]=C:\Windows\System32\AppXDeploymentClient.dll
LoadedModule[74]=C:\Windows\SYSTEM32\dsreg.dll
LoadedModule[75]=C:\Windows\SYSTEM32\msvcp110_win.dll
LoadedModule[76]=C:\Windows\SYSTEM32\DPAPI.DLL
LoadedModule[77]=C:\Windows\SYSTEM32\settingsyncpolicy.dll
LoadedModule[78]=C:\Windows\SYSTEM32\policymanager.dll
LoadedModule[79]=C:\Windows\System32\OneCoreCommonProxyStub.dll
LoadedModule[80]=C:\Windows\SYSTEM32\WINSTA.dll
LoadedModule[81]=C:\Windows\SYSTEM32\SndVolSSO.DLL
LoadedModule[82]=C:\Windows\SYSTEM32\MMDevAPI.DLL
LoadedModule[83]=C:\Windows\SYSTEM32\DEVOBJ.dll
LoadedModule[84]=C:\Windows\SYSTEM32\OLEACC.dll
LoadedModule[85]=C:\Windows\SYSTEM32\WINHTTP.dll
LoadedModule[86]=C:\Windows\system32\windowscodecs.dll
LoadedModule[87]=C:\Windows\system32\dataexchange.dll
LoadedModule[88]=C:\Windows\system32\d3d11.dll
LoadedModule[89]=C:\Windows\system32\dcomp.dll
LoadedModule[90]=C:\Windows\system32\dxgi.dll
LoadedModule[91]=C:\Windows\SYSTEM32\veeventdispatcher.dll
LoadedModule[92]=C:\Windows\system32\explorerframe.dll
LoadedModule[93]=C:\Windows\System32\Windows.UI.dll
LoadedModule[94]=C:\Windows\System32\thumbcache.dll
LoadedModule[95]=C:\Windows\SYSTEM32\edputil.dll
LoadedModule[96]=C:\Windows\System32\coml2.dll
LoadedModule[97]=C:\Windows\system32\twinui.pcshell.dll
LoadedModule[98]=C:\Windows\system32\wincorlib.DLL
LoadedModule[99]=C:\Windows\system32\CLIPC.dll
LoadedModule[100]=C:\Windows\System32\windows.immersiveshell.serviceprovider.dll
LoadedModule[101]=C:\Windows\SYSTEM32\WLDP.DLL
LoadedModule[102]=C:\Windows\System32\WINTRUST.dll
LoadedModule[103]=C:\Windows\System32\twinui.appcore.dll
LoadedModule[104]=C:\Windows\system32\twinui.dll
LoadedModule[105]=C:\Windows\System32\ApplicationFrame.dll
LoadedModule[106]=C:\Windows\System32\d2d1.dll
LoadedModule[107]=C:\Windows\SYSTEM32\PhotoMetadataHandler.dll
LoadedModule[108]=C:\Windows\SYSTEM32\rmclient.dll
LoadedModule[109]=C:\Windows\System32\HolographicExtensions.dll
LoadedModule[110]=C:\Windows\System32\ResourcePolicyClient.dll
LoadedModule[111]=C:\Windows\System32\Windows.UI.Immersive.dll
LoadedModule[112]=C:\Windows\System32\AboveLockAppHost.dll
LoadedModule[113]=C:\Windows\SYSTEM32\ntshrui.dll
LoadedModule[114]=C:\Windows\SYSTEM32\srvcli.dll
LoadedModule[115]=C:\Windows\SYSTEM32\cscapi.dll
LoadedModule[116]=C:\Windows\SYSTEM32\netutils.dll
LoadedModule[117]=C:\Windows\System32\npsm.dll
LoadedModule[118]=C:\Windows\System32\Windows.Shell.BlueLightReduction.dll
LoadedModule[119]=C:\Windows\System32\Windows.CloudStore.dll
LoadedModule[120]=C:\Windows\System32\Windows.Web.dll
LoadedModule[121]=C:\Windows\System32\Windows.CloudStore.Schema.Shell.dll
LoadedModule[122]=C:\Windows\System32\mscms.dll
LoadedModule[123]=C:\Windows\SYSTEM32\MFPlat.DLL
LoadedModule[124]=C:\Windows\SYSTEM32\RTWorkQ.DLL
LoadedModule[125]=C:\Windows\System32\TaskFlowDataEngine.dll
LoadedModule[126]=C:\Windows\System32\cdp.dll
LoadedModule[127]=C:\Windows\System32\WS2_32.dll
LoadedModule[128]=C:\Windows\System32\ncrypt.dll
LoadedModule[129]=C:\Windows\System32\IPHLPAPI.DLL
LoadedModule[130]=C:\Windows\System32\NTASN1.dll
LoadedModule[131]=C:\Windows\System32\NotificationControllerPS.dll
LoadedModule[132]=C:\Windows\System32\ActXPrxy.dll
LoadedModule[133]=C:\Windows\System32\Windows.Networking.Connectivity.dll
LoadedModule[134]=C:\Windows\SYSTEM32\apphelp.dll
LoadedModule[135]=C:\Windows\SYSTEM32\NInput.dll
LoadedModule[136]=C:\Windows\SYSTEM32\aticfx64.dll
LoadedModule[137]=C:\Windows\system32\NetworkExplorer.dll
LoadedModule[138]=C:\Windows\SYSTEM32\atiuxp64.dll
LoadedModule[139]=C:\Windows\SYSTEM32\atidxx64.dll
LoadedModule[140]=C:\Windows\System32\UIAnimation.dll
LoadedModule[141]=C:\Windows\SYSTEM32\cryptngc.dll
LoadedModule[142]=C:\Windows\system32\stobject.dll
LoadedModule[143]=C:\Windows\system32\WMICLNT.dll
LoadedModule[144]=C:\Windows\System32\InputSwitch.dll
LoadedModule[145]=C:\Windows\SYSTEM32\sxs.dll
LoadedModule[146]=C:\Windows\system32\BatMeter.dll
LoadedModule[147]=C:\Windows\System32\Windows.UI.Shell.dll
LoadedModule[148]=C:\Windows\system32\es.dll
LoadedModule[149]=C:\Windows\system32\prnfldr.dll
LoadedModule[150]=C:\Windows\system32\Windows.Internal.Shell.Broker.dll
LoadedModule[151]=C:\Windows\system32\ntoskrnl.exe
LoadedModule[152]=C:\Windows\system32\dxp.dll
LoadedModule[153]=C:\Windows\System32\SETUPAPI.dll
LoadedModule[154]=C:\Windows\system32\SHDOCVW.dll
LoadedModule[155]=C:\Windows\SYSTEM32\atlthunk.dll
LoadedModule[156]=C:\Windows\System32\Actioncenter.dll
LoadedModule[157]=C:\Windows\System32\wevtapi.dll
LoadedModule[158]=C:\Windows\system32\Syncreg.dll
LoadedModule[159]=C:\Windows\System32\npmproxy.dll
LoadedModule[160]=C:\Windows\System32\NSI.dll
LoadedModule[161]=C:\Windows\SYSTEM32\wlanapi.dll
LoadedModule[162]=C:\Windows\System32\wwapi.dll
LoadedModule[163]=C:\Windows\System32\msi.dll
LoadedModule[164]=C:\Windows\System32\wcmapi.dll
LoadedModule[165]=C:\Windows\SYSTEM32\dusmapi.dll
LoadedModule[166]=C:\Windows\SYSTEM32\LINKINFO.dll
LoadedModule[167]=C:\Windows\system32\wpdshserviceobj.dll
LoadedModule[168]=C:\Windows\System32\PortableDeviceTypes.dll
LoadedModule[169]=C:\Windows\System32\PortableDeviceApi.dll
LoadedModule[170]=C:\Windows\system32\SettingMonitor.dll
LoadedModule[171]=C:\Windows\System32\cscui.dll
LoadedModule[172]=C:\Windows\System32\cscobj.dll
LoadedModule[173]=C:\Windows\SYSTEM32\AUDIOSES.DLL
LoadedModule[174]=C:\Windows\SYSTEM32\AVRT.dll
LoadedModule[175]=C:\Windows\System32\srchadmin.dll
LoadedModule[176]=C:\Windows\System32\pnidui.dll
LoadedModule[177]=C:\Windows\system32\mssprxy.dll
LoadedModule[178]=C:\Windows\System32\netprofm.dll
LoadedModule[179]=C:\Windows\System32\NetworkUXBroker.dll
LoadedModule[180]=C:\Windows\System32\NotificationObjFactory.dll
LoadedModule[181]=C:\Windows\System32\WlanMediaManager.dll
LoadedModule[182]=C:\Windows\System32\EthernetMediaManager.dll
LoadedModule[183]=C:\Windows\System32\TetheringStation.dll
LoadedModule[184]=C:\Windows\System32\BluetoothApis.dll
LoadedModule[185]=C:\Windows\system32\rsaenh.dll
LoadedModule[186]=C:\Windows\System32\SyncCenter.dll
LoadedModule[187]=C:\Windows\System32\bthprops.cpl
LoadedModule[188]=C:\Windows\System32\imapi2.dll
LoadedModule[189]=C:\Windows\SYSTEM32\dhcpcsvc6.DLL
LoadedModule[190]=C:\Windows\SYSTEM32\dhcpcsvc.DLL
LoadedModule[191]=C:\Windows\System32\hgcpl.dll
LoadedModule[192]=C:\Windows\System32\DUser.dll
LoadedModule[193]=C:\Windows\System32\provsvc.dll
LoadedModule[194]=C:\Windows\SYSTEM32\wkscli.dll
LoadedModule[195]=C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.15063.0_none_9055be80f37df5c1\gdiplus.dll
LoadedModule[196]=C:\Windows\SYSTEM32\MPR.dll
LoadedModule[197]=C:\Windows\System32\drprov.dll
LoadedModule[198]=C:\Windows\System32\ntlanman.dll
LoadedModule[199]=C:\Windows\System32\davclnt.dll
LoadedModule[200]=C:\Windows\System32\DAVHLPR.dll
LoadedModule[201]=C:\Windows\System32\ieframe.dll
LoadedModule[202]=C:\Windows\System32\NETAPI32.dll
LoadedModule[203]=C:\Windows\SYSTEM32\msIso.dll
LoadedModule[204]=C:\Windows\SYSTEM32\Secur32.dll
LoadedModule[205]=C:\Windows\SYSTEM32\MLANG.dll
LoadedModule[206]=C:\Windows\SYSTEM32\WININET.dll
LoadedModule[207]=C:\Windows\System32\wscinterop.dll
LoadedModule[208]=C:\Windows\System32\WSCAPI.dll
LoadedModule[209]=C:\Windows\System32\wscui.cpl
LoadedModule[210]=C:\Windows\System32\werconcpl.dll
LoadedModule[211]=C:\Windows\System32\framedynos.dll
LoadedModule[212]=C:\Windows\System32\wer.dll
LoadedModule[213]=C:\Windows\System32\msxml6.dll
LoadedModule[214]=C:\Windows\System32\hcproviders.dll
LoadedModule[215]=C:\Windows\System32\ieproxy.dll
LoadedModule[216]=C:\Windows\SYSTEM32\msiltcfg.dll
LoadedModule[217]=C:\Windows\system32\SFC.DLL
LoadedModule[218]=C:\Windows\SYSTEM32\sfc_os.DLL
LoadedModule[219]=C:\Program Files\Common Files\Microsoft Shared\OFFICE16\msoshext.dll
LoadedModule[220]=C:\Windows\SYSTEM32\VCRUNTIME140.dll
LoadedModule[221]=C:\Windows\SYSTEM32\MSVCP140.dll
LoadedModule[222]=C:\Windows\SYSTEM32\pcacli.dll
LoadedModule[223]=C:\Windows\System32\DEVRTL.dll
LoadedModule[224]=C:\Windows\SYSTEM32\prnntfy.dll
LoadedModule[225]=C:\Windows\SYSTEM32\WINSPOOL.DRV
LoadedModule[226]=C:\Windows\SYSTEM32\puiapi.dll
LoadedModule[227]=C:\Windows\SYSTEM32\DUI70.dll
LoadedModule[228]=C:\Windows\SYSTEM32\printui.dll
LoadedModule[229]=C:\Windows\System32\puiobj.dll
LoadedModule[230]=C:\Windows\System32\wpnapps.dll
LoadedModule[231]=C:\Windows\System32\Windows.System.Launcher.dll
LoadedModule[232]=C:\Windows\System32\WpPortingLibrary.dll
LoadedModule[233]=C:\Windows\System32\dsclient.dll
LoadedModule[234]=C:\Windows\System32\Windows.Shell.UnifiedTile.CuratedTileCollections.dll
LoadedModule[235]=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\14.0.2415.0200.105\Bin64\MSVCP110.dll
LoadedModule[236]=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\14.0.2415.0200.105\Bin64\MSVCR110.dll
LoadedModule[237]=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\14.0.2415.0200.105\bin64\ccLib.dll
LoadedModule[238]=C:\Windows\System32\StructuredQuery.dll
LoadedModule[239]=C:\PROGRA~1\MICROS~1\Office16\GROOVEEX.DLL
LoadedModule[240]=C:\Windows\SYSTEM32\UIRibbonRes.dll
LoadedModule[241]=C:\Windows\System32\uiautomationcore.dll
LoadedModule[242]=C:\Windows\System32\dlnashext.dll
LoadedModule[243]=C:\Windows\System32\DevDispItemProvider.dll
LoadedModule[244]=C:\Windows\SYSTEM32\WINNSI.DLL
LoadedModule[245]=C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncExtension\CoreSync_x64.dll
LoadedModule[246]=C:\Users\User\AppData\Local\Microsoft\OneDrive\17.3.6917.0607\amd64\FileSyncShell64.dll
LoadedModule[247]=C:\PROGRA~1\MICROS~1\Office16\1033\GrooveIntlResource.dll
LoadedModule[248]=C:\Windows\System32\EhStorShell.dll
LoadedModule[249]=C:\Windows\System32\WorkFoldersShell.dll
LoadedModule[250]=C:\Windows\SYSTEM32\CHARTV.dll
LoadedModule[251]=C:\Windows\system32\IconCodecService.dll
LoadedModule[252]=C:\Windows\SYSTEM32\HID.DLL
LoadedModule[253]=C:\Windows\SYSTEM32\capauthz.dll
LoadedModule[254]=C:\Windows\System32\NPSMDesktopProvider.dll
LoadedModule[255]=C:\Windows\system32\execmodelproxy.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped responding and was closed
ConsentKey=AppHangXProcB1
AppName=Windows Explorer
AppPath=C:\Windows\explorer.exe
ReportDescription=A problem caused this program to stop interacting with Windows.
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=924BB727C21C97FF46AD5F48FDDA46CE
MetadataHash=524070630


I have ran CHKDSK, SFC and DISM. All show no errors.


How can I know what is causing this and how to fix it?

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