Windows 10 Windows 10 Pro sleep when not a Laptop pw

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dkrohn

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Windows 10 Pro Workgroup 1803 and 1809 2 different machines

1803 Intel® NUC Kit NUC7i5BNH, SA J31169-310 2machines 1 battery and 1 normal

1809 Intel® NUC Kit NUC7i5DNHE SA J57828-504

Control Panel power options all machines set to no sleep

In Settings, System show Display, Sound Notifications and actions, Focus assist, Power & sleep, Battery, Storage

Identical hardware to machine that has 1803, does not have Battery in Settings, System

What could have caused this issue?

I checked and windows Updates are current for 1803

Customer keeps getting system event id 42 like 10 times per day. Especially since 5/6/19 i checked and Create a Restore Point, system restore shows saved 4/29/19 so customer is having to reboot at least 10 times day right in the middle of working


Both NUC models feature Intel vPro but not being used


FYI NUC2 1803 is one that shows battery and abnormal

NUC1 1803 shows no battery


NUC2

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NUC2

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NUC1



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