G
GoldenPapa
Guest
Hi All,
recently my user encounter lenovo thinkpadX280 (win10) blank screen accidentally,
after checked the eventviewer I found that:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b
(0x00000000c0000005, 0xfffff8067cbb0ad5, 0xffff9883d7355510,
0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: b1aaf0f0-310f-4a8a-b9a4-1d4435b02827.
Previously also encountered this issues on windows server therefore submitted dump file onto technet for user analysis,
However this time I tried use WinDbg to attempt find out root cause and analysis myself,
I got certain key message in WinDbg:
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8067cbb0ad5, Address of the instruction which caused the bugcheck
Arg3: ffff9883d7355510, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
However I am not sure / don't know how to find out which driver corresponding to the address,
Can anyone guide me for how to define the devices that causing issues via the address?
On the other hand I will still submit the dump file.
Appreciate !
More...
recently my user encounter lenovo thinkpadX280 (win10) blank screen accidentally,
after checked the eventviewer I found that:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b
(0x00000000c0000005, 0xfffff8067cbb0ad5, 0xffff9883d7355510,
0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: b1aaf0f0-310f-4a8a-b9a4-1d4435b02827.
Previously also encountered this issues on windows server therefore submitted dump file onto technet for user analysis,
However this time I tried use WinDbg to attempt find out root cause and analysis myself,
I got certain key message in WinDbg:
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8067cbb0ad5, Address of the instruction which caused the bugcheck
Arg3: ffff9883d7355510, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
However I am not sure / don't know how to find out which driver corresponding to the address,
Can anyone guide me for how to define the devices that causing issues via the address?
On the other hand I will still submit the dump file.
Appreciate !
More...