J
JDJudge
Guest
One member of staff gets BSOD errors when using files located over the network.
Appears to be common in older Windows versions but does seem to carry on in version 1903, I am going to attempt a system rebuild and see how it then behaves with the same account setup.
Issues happen for one member of staff, have recreated his profile, set it as an old one and tested other accounts on the same machine, issue only happens under one persons logon, new starter no roaming profile.
I have upgraded this from 1809 to 1903 to attempt to update the system files this has reduced the frequency of the issue but it still persists.
This was happening after opening a single document up to 5 documents on the network, now this can open multiple documents before triggering the error.
I have cloned him onto a different machine (same make and model) no issue.
Memtest and Windows memory diagnostic tool find no errors at all, soldered components so could swap out to see if a faulty part.
Due to diagnostic software advising there are no issues on the machine at least in regards to RAM.
Disabled SMB2 and re-tested no change.
Checked for any hardware and OS updates, applied these and re-tested the issue hasn't changed.
CHKDSK no errors detected (NVME drive if this makes any difference).
On Tue 18/06/2019 08:59:33 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\061819-11406-01.dmp
This was probably caused by the following module: mrxsmb20.sys (0xFFFFF8055A0EFCA4)
Bugcheck code: 0x27 (0xBAAD0073, 0xFFFFCF876FC29968, 0xFFFFCF876FC291B0, 0xFFFFF8055A0EFCA4)
Error: RDR_FILE_SYSTEM
file path: C:\WINDOWS\system32\drivers\mrxsmb20.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Longhorn SMB 2.0 Redirector
Bug check description: This indicates that a problem occurred in the SMB redirector file system.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Tue 18/06/2019 09:53:24 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\061819-10875-01.dmp
This was probably caused by the following module: mrxsmb20.sys (0xFFFFF80286B5FCA4)
Bugcheck code: 0x27 (0xBAAD0073, 0xFFFFB98514619968, 0xFFFFB985146191B0, 0xFFFFF80286B5FCA4)
Error: RDR_FILE_SYSTEM
file path: C:\WINDOWS\system32\drivers\mrxsmb20.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Longhorn SMB 2.0 Redirector
Bug check description: This indicates that a problem occurred in the SMB redirector file system.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
Memory Dump
On Tue 18/06/2019 09:53:24 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\MEMORY.DMP
This was probably caused by the following module: fltmgr.sys (FLTMGR!FltIsCallbackDataDirty+0x2EE)
Bugcheck code: 0x27 (0xBAAD0073, 0xFFFFB98514619968, 0xFFFFB985146191B0, 0xFFFFF80286B5FCA4)
Error: RDR_FILE_SYSTEM
file path: C:\WINDOWS\system32\drivers\fltmgr.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Microsoft Filesystem Filter Manager
Bug check description: This indicates that a problem occurred in the SMB redirector file system.
The crash took place in a file system driver. Since there is no other responsible driver detected, this could be pointing to a malfunctioning drive or corrupted disk. It's suggested that you run CHKDSK.
More...
Appears to be common in older Windows versions but does seem to carry on in version 1903, I am going to attempt a system rebuild and see how it then behaves with the same account setup.
Issues happen for one member of staff, have recreated his profile, set it as an old one and tested other accounts on the same machine, issue only happens under one persons logon, new starter no roaming profile.
I have upgraded this from 1809 to 1903 to attempt to update the system files this has reduced the frequency of the issue but it still persists.
This was happening after opening a single document up to 5 documents on the network, now this can open multiple documents before triggering the error.
I have cloned him onto a different machine (same make and model) no issue.
Memtest and Windows memory diagnostic tool find no errors at all, soldered components so could swap out to see if a faulty part.
Due to diagnostic software advising there are no issues on the machine at least in regards to RAM.
Disabled SMB2 and re-tested no change.
Checked for any hardware and OS updates, applied these and re-tested the issue hasn't changed.
CHKDSK no errors detected (NVME drive if this makes any difference).
On Tue 18/06/2019 08:59:33 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\061819-11406-01.dmp
This was probably caused by the following module: mrxsmb20.sys (0xFFFFF8055A0EFCA4)
Bugcheck code: 0x27 (0xBAAD0073, 0xFFFFCF876FC29968, 0xFFFFCF876FC291B0, 0xFFFFF8055A0EFCA4)
Error: RDR_FILE_SYSTEM
file path: C:\WINDOWS\system32\drivers\mrxsmb20.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Longhorn SMB 2.0 Redirector
Bug check description: This indicates that a problem occurred in the SMB redirector file system.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Tue 18/06/2019 09:53:24 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\061819-10875-01.dmp
This was probably caused by the following module: mrxsmb20.sys (0xFFFFF80286B5FCA4)
Bugcheck code: 0x27 (0xBAAD0073, 0xFFFFB98514619968, 0xFFFFB985146191B0, 0xFFFFF80286B5FCA4)
Error: RDR_FILE_SYSTEM
file path: C:\WINDOWS\system32\drivers\mrxsmb20.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Longhorn SMB 2.0 Redirector
Bug check description: This indicates that a problem occurred in the SMB redirector file system.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
Memory Dump
On Tue 18/06/2019 09:53:24 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\MEMORY.DMP
This was probably caused by the following module: fltmgr.sys (FLTMGR!FltIsCallbackDataDirty+0x2EE)
Bugcheck code: 0x27 (0xBAAD0073, 0xFFFFB98514619968, 0xFFFFB985146191B0, 0xFFFFF80286B5FCA4)
Error: RDR_FILE_SYSTEM
file path: C:\WINDOWS\system32\drivers\fltmgr.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Microsoft Filesystem Filter Manager
Bug check description: This indicates that a problem occurred in the SMB redirector file system.
The crash took place in a file system driver. Since there is no other responsible driver detected, this could be pointing to a malfunctioning drive or corrupted disk. It's suggested that you run CHKDSK.
More...