Windows 7 External HDD turn off.

[Windows.Geek]

Hello.

When I plugged my external HDD to USB 2.0 or USB 3.0 then sometimes it turned off. I reinstalled motherboard USB driver but problem exist. Windows Event Viewer show below error:

Fault bucket , type 0
Event Name: PnPRequestAdditionalSoftware
Response: Not available
Cab Id: 0

Problem signature:
P1: x64
P2: USB\VID_046D&PID_C31C&REV_6400&MI_00
P3: 6.1.1.0
P4: 0409
P5: input.inf
P6: *
P7:
P8:
P9:
P10:

Attached files:

These files may be available here:
C:\Users\user\AppData\Local\Microsoft\Windows\WER\ReportQueue\NonCritical_x64_64be87d87c29344c4db448d9287c67e975152d_cab_1a401312

Analysis symbol:
Rechecking for solution: 0
Report Id: 3481926d-a0ab-11e9-b463-2c56dc99cb53
Report Status: 0



And:

Fault bucket , type 0
Event Name: PnPDriverInstallError
Response: Not available
Cab Id: 0

Problem signature:
P1: x64
P2: 000003FD
P3: iusb3xhc.inf
P4: 626a7d9868e0919a8c5045d98104fe7f102da2c9
P5: IUsb3XhcModel
P6:
P7:
P8:
P9:
P10:

Attached files:
C:\Users\user\AppData\Local\Temp\DMI7796.tmp.log.xml

These files may be available here:
C:\Users\user\AppData\Local\Microsoft\Windows\WER\ReportQueue\NonCritical_x64_3cb5fb26a03511d252baef253b697c64695c359_cab_01b8daea

Analysis symbol:
Rechecking for solution: 0
Report Id: bbe5a378-a0a9-11e9-a74d-2c56dc99cb53
Report Status: 0


Any idea?


Thank you.

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