O
ocim admin
Guest
Hi there,
We are running in circle with one of our users with a few month old HP PC - Windows 10 Pro 1803
The PC keeps BSOD when using Edge, Internet Explorer or Firefox to go to a number websites. Very easy to replicate with sites like figaro.fr, kozikaza.com or millesima.fr on that system.
We thought that the latest 2018-05 Security Update for Adobe Flash Player (KB4103729) could be the cause as the BSODs started the day after this update on this system. We removed it, it got reinstalled automatically ;-(, we re-removed and hide it. Unfortunately BSODs keep happening.
The BSODs got quiet a couple of days and back again (depending probably on what the user is browsing or not). As soon as the BSOD prompts the PC restarts immediately but does not create any dumps to help us narrow the cause.
We drilled down the event viewer and exported all Error/Warning/Critical entries we found in all the services and consolidated them together in order to find where is the issue.
Unfortunately this is stretching our Windows knowledge and making it hard for us to understand what is happening.
Can someone check the excel extract sorted by date/time to see if there is clue or a pattern to help us?
You will find the Excel file at the following link:
The BSOD are highlighted in orange for ease of view.
Thanks for any hints to find out what to do next...
ocim admin
More...
We are running in circle with one of our users with a few month old HP PC - Windows 10 Pro 1803
The PC keeps BSOD when using Edge, Internet Explorer or Firefox to go to a number websites. Very easy to replicate with sites like figaro.fr, kozikaza.com or millesima.fr on that system.
We thought that the latest 2018-05 Security Update for Adobe Flash Player (KB4103729) could be the cause as the BSODs started the day after this update on this system. We removed it, it got reinstalled automatically ;-(, we re-removed and hide it. Unfortunately BSODs keep happening.
The BSODs got quiet a couple of days and back again (depending probably on what the user is browsing or not). As soon as the BSOD prompts the PC restarts immediately but does not create any dumps to help us narrow the cause.
We drilled down the event viewer and exported all Error/Warning/Critical entries we found in all the services and consolidated them together in order to find where is the issue.
Unfortunately this is stretching our Windows knowledge and making it hard for us to understand what is happening.
Can someone check the excel extract sorted by date/time to see if there is clue or a pattern to help us?
You will find the Excel file at the following link:
The BSOD are highlighted in orange for ease of view.
Thanks for any hints to find out what to do next...
ocim admin
More...