Windows 10 Screen goes Blank - no cursor

  • Thread starter Thread starter ChrisS - ITR
  • Start date Start date
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ChrisS - ITR

Guest
Windows 10 Pro 1803, 1809 and 1909 all doing the same thing

This has gone on since January when the Windows 7 PC's were put in.

Software in use: MS Office: Word, Excel, Outlook and Access. Well a VB.net app using Access.
some machines, not all have Google earth installed. (no CAD or Graphics apps)

From time to time Screen goes blank
BTW: Power Management is set to ALWAYS on - so it not that the machine hibernating or gone to sleep

Machine still working - Power light and occasional flash of HDD led

Can Ping the machine fine -

Recently enabled RDP and the strange thing is if I connect RDP to the via machine I can access it BUT not always
the user then sees their screen light up ie. are now able to login

Nothing useful in the logs

Tried different latest drivers, latest patches - rewound to 1803 for one or two machines.

REPLACED 2 PC's

any ideas?


ChrisS

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