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WillJager
Guest
Just in the last few weeks (early August 2019) my 215ii Canon scanner software suddenly stopped working and gave me the "Scanning Error" message: "The device could not be locked. Check that another application isn't using the device. (-4630)." I have called Canon support twice, deleted all/all Canon scanner software and under Canon support's instructins reloaded the 215ii software, swapped out the USB cable, but to no avail. Canon support says it is a Windows recent upgrade compatibility problem and that they have contacted Micosoft about it. I can use the lite version of this capture program (the one that is built into the scanner), but not the full version. I have had this little, and very satisfactory, scanner for about one year and have had no/no problems with it or the software up until now. Any suggestions?
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