R
RJN10
Guest
Hi, we have been using Windows Remote Desktop App (latest ver. 10.1.1107.0) for more than a year now to connect remotely to our published apps on our Server 2016 remote desktop server. We use a remote desktop gateway and an ISA as the gateway server. Before we changed to the Windows tablets, our users were using the iOs version of the remote desktop on their iPads and with the same setup for a few years. And for almost 3 weeks now, it has not been working, when the users try to launch a published app under remote resources in the app, it would just be stuck at "connecting" and you have to close the window to exit from it and we'll get the error "couldn't connect. something went wrong when we tried to connect. if this keeps happening, ask your admin or tech support for help."
It's possible that it may be a Windows update or a remote desktop app update that caused it to fail which I can't figure out and can't find any other reports on the web yet. The surprising thing is when I tried it on the iPad and an iPhone with the Remote Desktop App (version 8.1.42), it's still working and I can launch and use the published apps. Currently, our users are using the old remote desktop connection program with the rdgateway settings and it has been frustrating for them as it's easier to just open the remote desktop app and click the published app and most of them are not tech savvy.
Has anyone encountered this issue and found a solution for it? Hopefully someone from Microsoft has a solution for it.
Thank you.
More...
It's possible that it may be a Windows update or a remote desktop app update that caused it to fail which I can't figure out and can't find any other reports on the web yet. The surprising thing is when I tried it on the iPad and an iPhone with the Remote Desktop App (version 8.1.42), it's still working and I can launch and use the published apps. Currently, our users are using the old remote desktop connection program with the rdgateway settings and it has been frustrating for them as it's easier to just open the remote desktop app and click the published app and most of them are not tech savvy.
Has anyone encountered this issue and found a solution for it? Hopefully someone from Microsoft has a solution for it.
Thank you.
More...
