C
chacha3
Guest
Hi, we buy a new computer, and faced a problem with BSOD's. And every time there is different reasons.
Can you say what a problem with this computer?
Windows Debugger shows this information:
Microsoft (R) Windows Debugger Version 10.0.18362.1 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [G:\Загрузки\MEMORY.DMP]
Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.
************* Path validation summary **************
Response Time (ms) Location
Deferred cache*c:\myCache
Deferred SRV*Symbol information
Symbol search path is: cache*c:\myCache;SRV*Symbol information
Executable search path is:
Windows 10 Kernel Version 18362 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 18362.1.amd64fre.19h1_release.190318-1202
Machine Name:
Kernel base = 0xfffff801`78a00000 PsLoadedModuleList = 0xfffff801`78e475b0
Debug session time: Mon Oct 7 21:01:31.692 2019 (UTC + 3:00)
System Uptime: 3 days 5:45:44.891
Loading Kernel Symbols
...............................................................
................................................................
............................................
Loading User Symbols
Loading unloaded module list
......
For analysis of this file, run !analyze -v
0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff801872215a0, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception
Debugging Details:
------------------
KEY_VALUES_STRING: 1
PROCESSES_ANALYSIS: 1
SERVICE_ANALYSIS: 1
STACKHASH_ANALYSIS: 1
TIMELINE_ANALYSIS: 1
DUMP_CLASS: 1
DUMP_QUALIFIER: 401
BUILD_VERSION_STRING: 18362.1.amd64fre.19h1_release.190318-1202
SYSTEM_MANUFACTURER: Gigabyte Technology Co., Ltd.
SYSTEM_PRODUCT_NAME: B250M-D2V
SYSTEM_SKU: Default string
SYSTEM_VERSION: Default string
BIOS_VENDOR: American Megatrends Inc.
BIOS_VERSION: F8
BIOS_DATE: 04/10/2018
BASEBOARD_MANUFACTURER: Gigabyte Technology Co., Ltd.
BASEBOARD_PRODUCT: B250M-D2V-CF
BASEBOARD_VERSION: x.x
DUMP_TYPE: 1
BUGCHECK_P1: ffffffffc0000005
BUGCHECK_P2: fffff801872215a0
BUGCHECK_P3: 0
BUGCHECK_P4: ffffffffffffffff
READ_ADDRESS: ffffffffffffffff
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - <Unable to get error code text>
FAULTING_IP:
intelppm!AcpiCStateIdleCancel+0
fffff801`872215a0 c20000 ret 0
EXCEPTION_PARAMETER2: ffffffffffffffff
BUGCHECK_STR: 0x1E_c0000005_R
CPU_COUNT: 4
CPU_MHZ: e70
CPU_VENDOR: GenuineIntel
CPU_FAMILY: 6
CPU_MODEL: 5e
CPU_STEPPING: 3
CPU_MICROCODE: 6,5e,3,0 (F,M,S,R) SIG: C6'00000000 (cache) C6'00000000 (init)
BLACKBOXBSD: 1 (!blackboxbsd)
BLACKBOXNTFS: 1 (!blackboxntfs)
BLACKBOXPNP: 1 (!blackboxpnp)
BLACKBOXWINLOGON: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: System
CURRENT_IRQL: 0
ANALYSIS_SESSION_HOST: DESKTOP-MG
ANALYSIS_SESSION_TIME: 10-09-2019 16:29:29.0733
ANALYSIS_VERSION: 10.0.18362.1 amd64fre
BAD_STACK_POINTER: fffff8017d641138
LAST_CONTROL_TRANSFER: from fffff80178ca660e to fffff80178bc10a0
STACK_TEXT:
fffff801`7d641138 fffff801`78ca660e : 00000000`0000001e ffffffff`c0000005 fffff801`872215a0 00000000`00000000 : nt!KeBugCheckEx
fffff801`7d641140 fffff801`78bc9ecf : fffff801`78f10000 fffff801`78a00000 0005e554`00ab5000 00000000`0010001f : nt!KiFatalExceptionHandler+0x22
fffff801`7d641180 fffff801`78ac3555 : 00000000`00000000 00000000`00000000 fffff801`7d6416f0 00007fff`ffff0000 : nt!RtlpExecuteHandlerForException+0xf
fffff801`7d6411b0 fffff801`78ac7aee : fffff801`7d62b498 fffff801`7d641e30 fffff801`7d62b498 fffff801`7469a180 : nt!RtlDispatchException+0x4a5
fffff801`7d641900 fffff801`78bc1f22 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDispatchException+0x16e
fffff801`7d641fb0 fffff801`78bc1ef0 : fffff801`78bd3016 00000000`00000003 00000000`00000002 fffff801`789cc101 : nt!KxExceptionDispatchOnExceptionStack+0x12
fffff801`7d62b358 fffff801`78bd3016 : 00000000`00000003 00000000`00000002 fffff801`789cc101 fffff801`7469a180 : nt!KiExceptionDispatchOnExceptionStackContinue
fffff801`7d62b360 fffff801`78bceda2 : ffffcd8f`d96b31b0 ffffcd8f`d96b3040 fffff801`7d62b5e0 fffff801`78a48ff8 : nt!KiExceptionDispatch+0x116
fffff801`7d62b540 fffff801`872215a0 : fffff801`78a22091 ffffe000`fd1c0180 0003ad12`7d838a42 ffffcd8f`d9678000 : nt!KiGeneralProtectionFault+0x322
fffff801`7d62b6d8 fffff801`78a22091 : ffffe000`fd1c0180 0003ad12`7d838a42 ffffcd8f`d9678000 00000000`00000000 : intelppm!AcpiCStateIdleCancel
fffff801`7d62b6e0 fffff801`78a2158e : 00000000`00000003 00000000`00000002 fffff801`7d62bb00 00000000`00000000 : nt!PpmIdleExecuteTransition+0x961
fffff801`7d62ba00 fffff801`78bc4ba8 : 00000000`00000000 fffff801`7469a180 ffffcd8f`ddb7f080 00000000`00000420 : nt!PoIdle+0x36e
fffff801`7d62bb60 00000000`00000000 : fffff801`7d62c000 fffff801`7d625000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x48
THREAD_SHA1_HASH_MOD_FUNC: 4f7e5af95e899f874a4e57045dda53fc3cb2290c
THREAD_SHA1_HASH_MOD_FUNC_OFFSET: d001c59a0b9cdddea610a3b853214bb0870fb1b1
THREAD_SHA1_HASH_MOD: 046352e3c8c2a39a08cf3c5bde6e439515d9c3d2
FOLLOWUP_IP:
intelppm!AcpiCStateIdleCancel+0
fffff801`872215a0 c20000 ret 0
FAULT_INSTR_CODE: cc0000c2
SYMBOL_STACK_INDEX: 9
SYMBOL_NAME: intelppm!AcpiCStateIdleCancel+0
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: intelppm
IMAGE_NAME: intelppm.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 78d96350
STACK_COMMAND: .thread ; .cxr ; kb
BUCKET_ID_FUNC_OFFSET: 0
FAILURE_BUCKET_ID: 0x1E_c0000005_R_STACKPTR_ERROR_intelppm!AcpiCStateIdleCancel
BUCKET_ID: 0x1E_c0000005_R_STACKPTR_ERROR_intelppm!AcpiCStateIdleCancel
PRIMARY_PROBLEM_CLASS: 0x1E_c0000005_R_STACKPTR_ERROR_intelppm!AcpiCStateIdleCancel
TARGET_TIME: 2019-10-07T18:01:31.000Z
OSBUILD: 18362
OSSERVICEPACK: 0
SERVICEPACK_NUMBER: 0
OS_REVISION: 0
SUITE_MASK: 272
PRODUCT_TYPE: 1
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS
OS_LOCALE:
USER_LCID: 0
OSBUILD_TIMESTAMP: unknown_date
BUILDDATESTAMP_STR: 190318-1202
BUILDLAB_STR: 19h1_release
BUILDOSVER_STR: 10.0.18362.1.amd64fre.19h1_release.190318-1202
ANALYSIS_SESSION_ELAPSED_TIME: 377e
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0x1e_c0000005_r_stackptr_error_intelppm!acpicstateidlecancel
FAILURE_ID_HASH: {c4d0bcc2-db88-ecdf-e343-e11de8c7e34a}
Followup: MachineOwner
---------
More...
Can you say what a problem with this computer?
Windows Debugger shows this information:
Microsoft (R) Windows Debugger Version 10.0.18362.1 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [G:\Загрузки\MEMORY.DMP]
Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.
************* Path validation summary **************
Response Time (ms) Location
Deferred cache*c:\myCache
Deferred SRV*Symbol information
Symbol search path is: cache*c:\myCache;SRV*Symbol information
Executable search path is:
Windows 10 Kernel Version 18362 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 18362.1.amd64fre.19h1_release.190318-1202
Machine Name:
Kernel base = 0xfffff801`78a00000 PsLoadedModuleList = 0xfffff801`78e475b0
Debug session time: Mon Oct 7 21:01:31.692 2019 (UTC + 3:00)
System Uptime: 3 days 5:45:44.891
Loading Kernel Symbols
...............................................................
................................................................
............................................
Loading User Symbols
Loading unloaded module list
......
For analysis of this file, run !analyze -v
0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff801872215a0, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception
Debugging Details:
------------------
KEY_VALUES_STRING: 1
PROCESSES_ANALYSIS: 1
SERVICE_ANALYSIS: 1
STACKHASH_ANALYSIS: 1
TIMELINE_ANALYSIS: 1
DUMP_CLASS: 1
DUMP_QUALIFIER: 401
BUILD_VERSION_STRING: 18362.1.amd64fre.19h1_release.190318-1202
SYSTEM_MANUFACTURER: Gigabyte Technology Co., Ltd.
SYSTEM_PRODUCT_NAME: B250M-D2V
SYSTEM_SKU: Default string
SYSTEM_VERSION: Default string
BIOS_VENDOR: American Megatrends Inc.
BIOS_VERSION: F8
BIOS_DATE: 04/10/2018
BASEBOARD_MANUFACTURER: Gigabyte Technology Co., Ltd.
BASEBOARD_PRODUCT: B250M-D2V-CF
BASEBOARD_VERSION: x.x
DUMP_TYPE: 1
BUGCHECK_P1: ffffffffc0000005
BUGCHECK_P2: fffff801872215a0
BUGCHECK_P3: 0
BUGCHECK_P4: ffffffffffffffff
READ_ADDRESS: ffffffffffffffff
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - <Unable to get error code text>
FAULTING_IP:
intelppm!AcpiCStateIdleCancel+0
fffff801`872215a0 c20000 ret 0
EXCEPTION_PARAMETER2: ffffffffffffffff
BUGCHECK_STR: 0x1E_c0000005_R
CPU_COUNT: 4
CPU_MHZ: e70
CPU_VENDOR: GenuineIntel
CPU_FAMILY: 6
CPU_MODEL: 5e
CPU_STEPPING: 3
CPU_MICROCODE: 6,5e,3,0 (F,M,S,R) SIG: C6'00000000 (cache) C6'00000000 (init)
BLACKBOXBSD: 1 (!blackboxbsd)
BLACKBOXNTFS: 1 (!blackboxntfs)
BLACKBOXPNP: 1 (!blackboxpnp)
BLACKBOXWINLOGON: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: System
CURRENT_IRQL: 0
ANALYSIS_SESSION_HOST: DESKTOP-MG
ANALYSIS_SESSION_TIME: 10-09-2019 16:29:29.0733
ANALYSIS_VERSION: 10.0.18362.1 amd64fre
BAD_STACK_POINTER: fffff8017d641138
LAST_CONTROL_TRANSFER: from fffff80178ca660e to fffff80178bc10a0
STACK_TEXT:
fffff801`7d641138 fffff801`78ca660e : 00000000`0000001e ffffffff`c0000005 fffff801`872215a0 00000000`00000000 : nt!KeBugCheckEx
fffff801`7d641140 fffff801`78bc9ecf : fffff801`78f10000 fffff801`78a00000 0005e554`00ab5000 00000000`0010001f : nt!KiFatalExceptionHandler+0x22
fffff801`7d641180 fffff801`78ac3555 : 00000000`00000000 00000000`00000000 fffff801`7d6416f0 00007fff`ffff0000 : nt!RtlpExecuteHandlerForException+0xf
fffff801`7d6411b0 fffff801`78ac7aee : fffff801`7d62b498 fffff801`7d641e30 fffff801`7d62b498 fffff801`7469a180 : nt!RtlDispatchException+0x4a5
fffff801`7d641900 fffff801`78bc1f22 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDispatchException+0x16e
fffff801`7d641fb0 fffff801`78bc1ef0 : fffff801`78bd3016 00000000`00000003 00000000`00000002 fffff801`789cc101 : nt!KxExceptionDispatchOnExceptionStack+0x12
fffff801`7d62b358 fffff801`78bd3016 : 00000000`00000003 00000000`00000002 fffff801`789cc101 fffff801`7469a180 : nt!KiExceptionDispatchOnExceptionStackContinue
fffff801`7d62b360 fffff801`78bceda2 : ffffcd8f`d96b31b0 ffffcd8f`d96b3040 fffff801`7d62b5e0 fffff801`78a48ff8 : nt!KiExceptionDispatch+0x116
fffff801`7d62b540 fffff801`872215a0 : fffff801`78a22091 ffffe000`fd1c0180 0003ad12`7d838a42 ffffcd8f`d9678000 : nt!KiGeneralProtectionFault+0x322
fffff801`7d62b6d8 fffff801`78a22091 : ffffe000`fd1c0180 0003ad12`7d838a42 ffffcd8f`d9678000 00000000`00000000 : intelppm!AcpiCStateIdleCancel
fffff801`7d62b6e0 fffff801`78a2158e : 00000000`00000003 00000000`00000002 fffff801`7d62bb00 00000000`00000000 : nt!PpmIdleExecuteTransition+0x961
fffff801`7d62ba00 fffff801`78bc4ba8 : 00000000`00000000 fffff801`7469a180 ffffcd8f`ddb7f080 00000000`00000420 : nt!PoIdle+0x36e
fffff801`7d62bb60 00000000`00000000 : fffff801`7d62c000 fffff801`7d625000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x48
THREAD_SHA1_HASH_MOD_FUNC: 4f7e5af95e899f874a4e57045dda53fc3cb2290c
THREAD_SHA1_HASH_MOD_FUNC_OFFSET: d001c59a0b9cdddea610a3b853214bb0870fb1b1
THREAD_SHA1_HASH_MOD: 046352e3c8c2a39a08cf3c5bde6e439515d9c3d2
FOLLOWUP_IP:
intelppm!AcpiCStateIdleCancel+0
fffff801`872215a0 c20000 ret 0
FAULT_INSTR_CODE: cc0000c2
SYMBOL_STACK_INDEX: 9
SYMBOL_NAME: intelppm!AcpiCStateIdleCancel+0
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: intelppm
IMAGE_NAME: intelppm.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 78d96350
STACK_COMMAND: .thread ; .cxr ; kb
BUCKET_ID_FUNC_OFFSET: 0
FAILURE_BUCKET_ID: 0x1E_c0000005_R_STACKPTR_ERROR_intelppm!AcpiCStateIdleCancel
BUCKET_ID: 0x1E_c0000005_R_STACKPTR_ERROR_intelppm!AcpiCStateIdleCancel
PRIMARY_PROBLEM_CLASS: 0x1E_c0000005_R_STACKPTR_ERROR_intelppm!AcpiCStateIdleCancel
TARGET_TIME: 2019-10-07T18:01:31.000Z
OSBUILD: 18362
OSSERVICEPACK: 0
SERVICEPACK_NUMBER: 0
OS_REVISION: 0
SUITE_MASK: 272
PRODUCT_TYPE: 1
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS
OS_LOCALE:
USER_LCID: 0
OSBUILD_TIMESTAMP: unknown_date
BUILDDATESTAMP_STR: 190318-1202
BUILDLAB_STR: 19h1_release
BUILDOSVER_STR: 10.0.18362.1.amd64fre.19h1_release.190318-1202
ANALYSIS_SESSION_ELAPSED_TIME: 377e
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0x1e_c0000005_r_stackptr_error_intelppm!acpicstateidlecancel
FAILURE_ID_HASH: {c4d0bcc2-db88-ecdf-e343-e11de8c7e34a}
Followup: MachineOwner
---------
More...