B
BFrail
Guest
Hello, reference incident 1486027347 I have been talking to a number of Microsoft advisors on this and have done several tests and a repair install Windows 10. I have been able to collect the decoded MEMORY.DMP and would like it analysed to see what possibly could be the cause. It may be hardware but hopefully there is a clue.
Here is the MEMORY.DMP
Microsoft (R) Windows Debugger Version 10.0.18362.1 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.
Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 18362 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 18362.1.amd64fre.19h1_release.190318-1202
Machine Name:
Kernel base = 0xfffff801`68400000 PsLoadedModuleList = 0xfffff801`68848210
Debug session time: Wed Oct 23 16:33:13.588 2019 (UTC - 3:00)
System Uptime: 0 days 3:07:36.309
Loading Kernel Symbols
...............................................................
................................................................
................................................................
......
Loading User Symbols
Loading unloaded module list
..............
For analysis of this file, run !analyze -v
2: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffa38e36973028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------
KEY_VALUES_STRING: 1
PROCESSES_ANALYSIS: 1
SERVICE_ANALYSIS: 1
STACKHASH_ANALYSIS: 1
TIMELINE_ANALYSIS: 1
DUMP_CLASS: 1
DUMP_QUALIFIER: 401
BUILD_VERSION_STRING: 18362.1.amd64fre.19h1_release.190318-1202
SYSTEM_MANUFACTURER: Dell Inc.
SYSTEM_PRODUCT_NAME: Inspiron 3650
SYSTEM_SKU: 06F7
SYSTEM_VERSION: X00
BIOS_VENDOR: Dell Inc.
BIOS_VERSION: 3.9.0
BIOS_DATE: 05/02/2019
BASEBOARD_MANUFACTURER: Dell Inc.
BASEBOARD_PRODUCT: 0C2XKD
BASEBOARD_VERSION: A01
DUMP_TYPE: 1
BUGCHECK_P1: 0
BUGCHECK_P2: ffffa38e36973028
BUGCHECK_P3: be000000
BUGCHECK_P4: 800400
BUGCHECK_STR: 0x124_GenuineIntel
CPU_COUNT: 8
CPU_MHZ: d50
CPU_VENDOR: GenuineIntel
CPU_FAMILY: 6
CPU_MODEL: 5e
CPU_STEPPING: 3
CPU_MICROCODE: 6,5e,3,0 (F,M,S,R) SIG: CC'00000000 (cache) CC'00000000 (init)
BLACKBOXBSD: 1 (!blackboxbsd)
BLACKBOXNTFS: 1 (!blackboxntfs)
BLACKBOXPNP: 1 (!blackboxpnp)
BLACKBOXWINLOGON: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: System
CURRENT_IRQL: f
ANALYSIS_SESSION_HOST: DESKTOP-R6DTQO4
ANALYSIS_SESSION_TIME: 10-23-2019 16:47:46.0102
ANALYSIS_VERSION: 10.0.18362.1 amd64fre
STACK_TEXT:
ffff9380`72320b58 fffff801`68efdfe8 : 00000000`00000124 00000000`00000000 ffffa38e`36973028 00000000`be000000 : nt!KeBugCheckEx
ffff9380`72320b60 fffff801`6b181920 : ffffa38e`34624c60 00000000`00000000 ffffa38e`36973028 00000000`00000000 : hal!HalBugCheckSystem+0xd8
ffff9380`72320ba0 fffff801`68740852 : ffffa38e`34624c60 ffff9380`72320c29 00000000`00000000 ffffa38e`36973028 : PSHED!PshedBugCheckSystem+0x10
ffff9380`72320bd0 fffff801`68eff946 : ffff9380`72320cf0 00000000`00000002 ffffa38e`34624cb0 ffffa38e`34624c60 : nt!WheaReportHwError+0x382
ffff9380`72320c90 fffff801`68effdda : 00000000`00000010 ffffa38e`34624cb0 ffff9380`72320e48 ffff9380`72321090 : hal!HalpMcaReportError+0x72
ffff9380`72320df0 fffff801`68effcb4 : ffffa38e`34302d50 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerCore+0xf2
ffff9380`72320e40 fffff801`68efff20 : 00000000`00000008 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xe0
ffff9380`72320e80 fffff801`68efefc8 : 00000000`00000000 ffff9380`72321110 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xd4
ffff9380`72320eb0 fffff801`68f001a7 : ffffa38e`34302d50 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalpHandleMachineCheck+0x5c
ffff9380`72320ee0 fffff801`686a4c70 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x37
ffff9380`72320f10 fffff801`685d02ba : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiHandleMcheck+0x10
ffff9380`72320f40 fffff801`685cff71 : ffff9380`00000000 fffff801`685cfeae ffff9380`723c0180 00000000`00000000 : nt!KxMcheckAbort+0x7a
ffff9380`72321080 fffff801`851a138f : fffff801`851a1424 00000000`00000000 0000001a`355f3db4 ffff9380`72314180 : nt!KiMcheckAbort+0x271
ffffcb85`f1e3f6a8 fffff801`851a1424 : 00000000`00000000 0000001a`355f3db4 ffff9380`72314180 00000000`00000000 : intelppm!MWaitIdle+0x1f
ffffcb85`f1e3f6b0 fffff801`68421e3c : 00000000`00000000 000022f1`0000006f ffffa38e`3c460000 00000000`00000027 : intelppm!AcpiCStateIdleExecute+0x24
ffffcb85`f1e3f6e0 fffff801`6842158e : 00000000`00000003 00000000`00000002 ffffa38e`3c4600f0 00000000`00000008 : nt!PpmIdleExecuteTransition+0x70c
ffffcb85`f1e3fa00 fffff801`685c4d28 : ffffffff`00000000 ffff9380`72314180 ffffa38e`3db08680 00000000`000002c6 : nt!PoIdle+0x36e
ffffcb85`f1e3fb60 00000000`00000000 : ffffcb85`f1e40000 ffffcb85`f1e39000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x48
THREAD_SHA1_HASH_MOD_FUNC: f7c0b1d09843687a307ffaac768aa7455b6fc4a8
THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 5241c97f096c046c8044f88e9f8e48f9fe4727b0
THREAD_SHA1_HASH_MOD: 915542d5ee9cb0daf7a7a78c82e940b2426a2770
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: GenuineIntel
IMAGE_NAME: GenuineIntel
DEBUG_FLR_IMAGE_TIMESTAMP: 0
STACK_COMMAND: .thread ; .cxr ; kb
FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE_INTERNAL_TIMER
BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE_INTERNAL_TIMER
PRIMARY_PROBLEM_CLASS: 0x124_GenuineIntel_PROCESSOR_MAE_INTERNAL_TIMER
TARGET_TIME: 2019-10-23T19:33:13.000Z
OSBUILD: 18362
OSSERVICEPACK: 0
SERVICEPACK_NUMBER: 0
OS_REVISION: 0
SUITE_MASK: 272
PRODUCT_TYPE: 1
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS
OS_LOCALE:
USER_LCID: 0
OSBUILD_TIMESTAMP: unknown_date
BUILDDATESTAMP_STR: 190318-1202
BUILDLAB_STR: 19h1_release
BUILDOSVER_STR: 10.0.18362.1.amd64fre.19h1_release.190318-1202
ANALYSIS_SESSION_ELAPSED_TIME: 14c0
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0x124_genuineintel_processor_mae_internal_timer
FAILURE_ID_HASH: {dbae0c63-5a7c-cd3f-eccf-de6e68aa7cf2}
Followup: MachineOwner
---------
More...
Here is the MEMORY.DMP
Microsoft (R) Windows Debugger Version 10.0.18362.1 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.
Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 18362 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 18362.1.amd64fre.19h1_release.190318-1202
Machine Name:
Kernel base = 0xfffff801`68400000 PsLoadedModuleList = 0xfffff801`68848210
Debug session time: Wed Oct 23 16:33:13.588 2019 (UTC - 3:00)
System Uptime: 0 days 3:07:36.309
Loading Kernel Symbols
...............................................................
................................................................
................................................................
......
Loading User Symbols
Loading unloaded module list
..............
For analysis of this file, run !analyze -v
2: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffa38e36973028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------
KEY_VALUES_STRING: 1
PROCESSES_ANALYSIS: 1
SERVICE_ANALYSIS: 1
STACKHASH_ANALYSIS: 1
TIMELINE_ANALYSIS: 1
DUMP_CLASS: 1
DUMP_QUALIFIER: 401
BUILD_VERSION_STRING: 18362.1.amd64fre.19h1_release.190318-1202
SYSTEM_MANUFACTURER: Dell Inc.
SYSTEM_PRODUCT_NAME: Inspiron 3650
SYSTEM_SKU: 06F7
SYSTEM_VERSION: X00
BIOS_VENDOR: Dell Inc.
BIOS_VERSION: 3.9.0
BIOS_DATE: 05/02/2019
BASEBOARD_MANUFACTURER: Dell Inc.
BASEBOARD_PRODUCT: 0C2XKD
BASEBOARD_VERSION: A01
DUMP_TYPE: 1
BUGCHECK_P1: 0
BUGCHECK_P2: ffffa38e36973028
BUGCHECK_P3: be000000
BUGCHECK_P4: 800400
BUGCHECK_STR: 0x124_GenuineIntel
CPU_COUNT: 8
CPU_MHZ: d50
CPU_VENDOR: GenuineIntel
CPU_FAMILY: 6
CPU_MODEL: 5e
CPU_STEPPING: 3
CPU_MICROCODE: 6,5e,3,0 (F,M,S,R) SIG: CC'00000000 (cache) CC'00000000 (init)
BLACKBOXBSD: 1 (!blackboxbsd)
BLACKBOXNTFS: 1 (!blackboxntfs)
BLACKBOXPNP: 1 (!blackboxpnp)
BLACKBOXWINLOGON: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: System
CURRENT_IRQL: f
ANALYSIS_SESSION_HOST: DESKTOP-R6DTQO4
ANALYSIS_SESSION_TIME: 10-23-2019 16:47:46.0102
ANALYSIS_VERSION: 10.0.18362.1 amd64fre
STACK_TEXT:
ffff9380`72320b58 fffff801`68efdfe8 : 00000000`00000124 00000000`00000000 ffffa38e`36973028 00000000`be000000 : nt!KeBugCheckEx
ffff9380`72320b60 fffff801`6b181920 : ffffa38e`34624c60 00000000`00000000 ffffa38e`36973028 00000000`00000000 : hal!HalBugCheckSystem+0xd8
ffff9380`72320ba0 fffff801`68740852 : ffffa38e`34624c60 ffff9380`72320c29 00000000`00000000 ffffa38e`36973028 : PSHED!PshedBugCheckSystem+0x10
ffff9380`72320bd0 fffff801`68eff946 : ffff9380`72320cf0 00000000`00000002 ffffa38e`34624cb0 ffffa38e`34624c60 : nt!WheaReportHwError+0x382
ffff9380`72320c90 fffff801`68effdda : 00000000`00000010 ffffa38e`34624cb0 ffff9380`72320e48 ffff9380`72321090 : hal!HalpMcaReportError+0x72
ffff9380`72320df0 fffff801`68effcb4 : ffffa38e`34302d50 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerCore+0xf2
ffff9380`72320e40 fffff801`68efff20 : 00000000`00000008 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xe0
ffff9380`72320e80 fffff801`68efefc8 : 00000000`00000000 ffff9380`72321110 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xd4
ffff9380`72320eb0 fffff801`68f001a7 : ffffa38e`34302d50 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalpHandleMachineCheck+0x5c
ffff9380`72320ee0 fffff801`686a4c70 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x37
ffff9380`72320f10 fffff801`685d02ba : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiHandleMcheck+0x10
ffff9380`72320f40 fffff801`685cff71 : ffff9380`00000000 fffff801`685cfeae ffff9380`723c0180 00000000`00000000 : nt!KxMcheckAbort+0x7a
ffff9380`72321080 fffff801`851a138f : fffff801`851a1424 00000000`00000000 0000001a`355f3db4 ffff9380`72314180 : nt!KiMcheckAbort+0x271
ffffcb85`f1e3f6a8 fffff801`851a1424 : 00000000`00000000 0000001a`355f3db4 ffff9380`72314180 00000000`00000000 : intelppm!MWaitIdle+0x1f
ffffcb85`f1e3f6b0 fffff801`68421e3c : 00000000`00000000 000022f1`0000006f ffffa38e`3c460000 00000000`00000027 : intelppm!AcpiCStateIdleExecute+0x24
ffffcb85`f1e3f6e0 fffff801`6842158e : 00000000`00000003 00000000`00000002 ffffa38e`3c4600f0 00000000`00000008 : nt!PpmIdleExecuteTransition+0x70c
ffffcb85`f1e3fa00 fffff801`685c4d28 : ffffffff`00000000 ffff9380`72314180 ffffa38e`3db08680 00000000`000002c6 : nt!PoIdle+0x36e
ffffcb85`f1e3fb60 00000000`00000000 : ffffcb85`f1e40000 ffffcb85`f1e39000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x48
THREAD_SHA1_HASH_MOD_FUNC: f7c0b1d09843687a307ffaac768aa7455b6fc4a8
THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 5241c97f096c046c8044f88e9f8e48f9fe4727b0
THREAD_SHA1_HASH_MOD: 915542d5ee9cb0daf7a7a78c82e940b2426a2770
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: GenuineIntel
IMAGE_NAME: GenuineIntel
DEBUG_FLR_IMAGE_TIMESTAMP: 0
STACK_COMMAND: .thread ; .cxr ; kb
FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE_INTERNAL_TIMER
BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE_INTERNAL_TIMER
PRIMARY_PROBLEM_CLASS: 0x124_GenuineIntel_PROCESSOR_MAE_INTERNAL_TIMER
TARGET_TIME: 2019-10-23T19:33:13.000Z
OSBUILD: 18362
OSSERVICEPACK: 0
SERVICEPACK_NUMBER: 0
OS_REVISION: 0
SUITE_MASK: 272
PRODUCT_TYPE: 1
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS
OS_LOCALE:
USER_LCID: 0
OSBUILD_TIMESTAMP: unknown_date
BUILDDATESTAMP_STR: 190318-1202
BUILDLAB_STR: 19h1_release
BUILDOSVER_STR: 10.0.18362.1.amd64fre.19h1_release.190318-1202
ANALYSIS_SESSION_ELAPSED_TIME: 14c0
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0x124_genuineintel_processor_mae_internal_timer
FAILURE_ID_HASH: {dbae0c63-5a7c-cd3f-eccf-de6e68aa7cf2}
Followup: MachineOwner
---------
More...