W
WMitchell000
Guest
Hello,
My wife's HP Envyx360 restarted after an update and booted to the BitLocker recovery screen. She does not remember setting up BitLocker. I logged into her Microsoft account and she has no recovery keys listed there. I tried to restore the laptop, but even to do a full restore through the recovery menu I am still asked for a BitLocker recovery key. How can I restore this laptop without the key? She bought it from Best Buy in August and it came with no recovery media.
Thank you,
Will
More...
My wife's HP Envyx360 restarted after an update and booted to the BitLocker recovery screen. She does not remember setting up BitLocker. I logged into her Microsoft account and she has no recovery keys listed there. I tried to restore the laptop, but even to do a full restore through the recovery menu I am still asked for a BitLocker recovery key. How can I restore this laptop without the key? She bought it from Best Buy in August and it came with no recovery media.
Thank you,
Will
More...