Windows 10 Microsoft Office Documents & Offline Files Issue

  • Thread starter Thread starter TrinIT28
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TrinIT28

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I'm unable to open any MS Office documents when a computer is disconnected from our corporate LAN. When I try to open a PowerPoint file, it throws an error blaming AntiVirus. If I try any other MS apps, it just throws a generic error message. The issue is consistent across all Windows 10 computers in our organization. I found a workaround by enabling offline files, but I prefer to have offline files disabled because it has caused issues with folder redirection in the past.


Here's a breakdown of the computer configs:


1) Windows 10

2) Domain joined

3) Office 2016 / Office 2019 (tested on both)

4) Desktop folder redirection to network file server

5) Files in question are saved to the root of C drive and/or a USB storage device (not redirected)

6) Computer disconnected from Ethernet/WiFi

7) Running System Center Endpoint Protection

8) Sync Center Offline Files is disabled

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