E
Edouard.French
Guest
Hello,
We have 12 brand new Lenovo ThinkPad x1 Carbons which we deployed in the field. They're running Win 10 x64 and are domain PCs. We have been encountering a major issue where following a Windows update and reboot, 6 out of those 12 X1's have entered into a boot-up automatic repair loop. We have tried every available option to repair/recover/restore the OS without success. We have not tried a USB recovery drive or restore to factory because that is not a viable option for end-users in the field. The Lenovo diagnostics tool does not detect any hardware related issues. The only fix is to re-image the laptop.
We have been unable to isolate which Windows update is the culprit, although there was some thought that it may be the 1903 update.
After speaking with Lenovo support, they indicated the issue was the docking station which we deployed in conjunction with some of those X1's, which apparently is a JP-spec'd dock rather than a US-spec'd one. Except, some of those X1's are in the field without a dock and are experiencing the same issue.
Lenovo's only other option is to restore to factory or re-image the drive. Needless to say, we've pulled all X1's from the field and are "grounding" them since we can no longer rely on them.
Any thoughts or a point in the right direction would be very helpful.
Thank you in advance!
More...
We have 12 brand new Lenovo ThinkPad x1 Carbons which we deployed in the field. They're running Win 10 x64 and are domain PCs. We have been encountering a major issue where following a Windows update and reboot, 6 out of those 12 X1's have entered into a boot-up automatic repair loop. We have tried every available option to repair/recover/restore the OS without success. We have not tried a USB recovery drive or restore to factory because that is not a viable option for end-users in the field. The Lenovo diagnostics tool does not detect any hardware related issues. The only fix is to re-image the laptop.
We have been unable to isolate which Windows update is the culprit, although there was some thought that it may be the 1903 update.
After speaking with Lenovo support, they indicated the issue was the docking station which we deployed in conjunction with some of those X1's, which apparently is a JP-spec'd dock rather than a US-spec'd one. Except, some of those X1's are in the field without a dock and are experiencing the same issue.
Lenovo's only other option is to restore to factory or re-image the drive. Needless to say, we've pulled all X1's from the field and are "grounding" them since we can no longer rely on them.
Any thoughts or a point in the right direction would be very helpful.
Thank you in advance!
More...