Windows 10 OneDrive - Random Workstation Crashes

[chrisjako10]

Our configuration is to use home areas for onedrive, configuration is SSO and installed into the C:\Program Files (x86)\Microsoft Onedrive\ folder for all users

I have a policy in place which start OneDrive.exe from this location on login

For most part it works seamlessly with the exception of a few random computers which simply do not have the blue cloud icon in the taskbar however the user is still able to login and does not receive any sort of error whatsoever that OneDrive is not loaded. On these workstations where it fails to load initially, if you search for and open OneDrive from the start menu, the program loads up and auto signs in the user as you would normally expect it to.

The problem this is causing is that users (students mainly) are not recognising that OneDrive has not started, they are then saving files to a local profile location which
later gets deleted via our delprof script.

Looking at event viewer on these workstations i can see the same event ID occuring:

EVENT 1000

Faulting application name: OneDrive.exe, version: 19.192.926.12, time stamp: 0x5dc49f3f
Faulting module name: FileSyncClient.dll, version: 19.192.926.12, time stamp: 0x5dc4a0a1
Exception code: 0xc0000005
Fault offset: 0x001e7715
Faulting process ID: 0x27f0
Faulting application start time: 0x01d5b02088151740
Faulting application path: C:\Program Files (x86)\Microsoft OneDrive\OneDrive.exe
Faulting module path: C:\Program Files (x86)\Microsoft OneDrive\19.192.0926.0012\FileSyncClient.dll
Report ID: 79d3907a-b16f-47ab-982c-63cef4aeb17b
Faulting package full name:
Faulting package-relative application ID:



- System
- Provider
[ Name] Application Error

- EventID 1000
[ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated
[ SystemTime] 2019-12-11T12:43:30.793252500Z

EventRecordID 21332

Channel Application

Computer R74-16

Security

- EventData
OneDrive.exe
19.192.926.12
5dc49f3f
FileSyncClient.dll
19.192.926.12
5dc4a0a1
c0000005
001e7715
27f0
01d5b02088151740
C:\Program Files (x86)\Microsoft OneDrive\OneDrive.exe
C:\Program Files (x86)\Microsoft OneDrive\19.192.0926.0012\FileSyncClient.dll
79d3907a-b16f-47ab-982c-63cef4aeb17b

Has anyone else experienced this same issue? I am thinking of writing a scheduled task script to check if the process is running every 5 mins and if not to start OneDrive.exe however i would rather treat the cause or the problem and not the symptom

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