Windows 10 Persistent diagnostic policy (service) - 30 percent CPU use 24/7

  • Thread starter Thread starter allnamestaken___
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allnamestaken___

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Greets.

An HP owner here with the dreaded persistent diagnostic policy that never seems to cease. What I've tried so far to remedy:

- Deleted folder and files within C:\Windows\System32\sru and the .dat file (it wasn't large as I've read other users seeing)
- Changed the service to manually start
- Ended task (for it to start again randomly)
- Updated all drivers, checked for Windows updates religiously
- Let it run to see if something needs troubleshooting (for days)

Nothing works so far. I have an HP Pavilion machine with no HP software that I know of installed. I did a clean install after purchase. It honestly seems like this could be an HP specific issue, from what I've read.

P.S. I ended the task when I started this post, and it is back. At a whopping 30 percent CPU takeover. Looking for some real help here - this is game breaking. I can't multitask with classwork / job stuff when I have something hogging my CPU like this.

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