J
Josh098
Guest
Hi All,
Many PCs in my environment are experiencing a problem where the second monitor (usually) blanks out. The users aren't able to get it to come back on without removing the power from the monitor and plugging it back in. Configuring the displays using the built-in Windows 10 functions doesn't fix the monitor. This has apparently only been a problem since we upgraded from Win 7 to Win 10 within the last number of months. The reports I've seen typically are for a user's second monitor. I'm not sure if the problem is limited to the non-primary monitor or if it was just a fluke that the reports I saw were that.
At first I thought the problem could be a graphics driver issue, but multiple PC models with graphics devices that are mostly Intel Graphics, but do include some NVidia Quadro graphics, are experiencing the behaviour. As the graphics devices are from different vendors I think I can rule out a graphics driver issue.
Then I wondered if it could be a Windows update causing the problem.
I also considered if it was a group policy that we set at some point.
By the way, the PCs are all Windows 10 Enterprise 1803 x64, the PC vendor is Lenovo with the ThinkCentre and ThinkStation product lines (various models), and the monitors are NEC MultiSync (various models).
Has anyone experienced this issue? Have you found a cause and solution?
Thanks!
Sincerely,
Josh
More...
Many PCs in my environment are experiencing a problem where the second monitor (usually) blanks out. The users aren't able to get it to come back on without removing the power from the monitor and plugging it back in. Configuring the displays using the built-in Windows 10 functions doesn't fix the monitor. This has apparently only been a problem since we upgraded from Win 7 to Win 10 within the last number of months. The reports I've seen typically are for a user's second monitor. I'm not sure if the problem is limited to the non-primary monitor or if it was just a fluke that the reports I saw were that.
At first I thought the problem could be a graphics driver issue, but multiple PC models with graphics devices that are mostly Intel Graphics, but do include some NVidia Quadro graphics, are experiencing the behaviour. As the graphics devices are from different vendors I think I can rule out a graphics driver issue.
Then I wondered if it could be a Windows update causing the problem.
I also considered if it was a group policy that we set at some point.
By the way, the PCs are all Windows 10 Enterprise 1803 x64, the PC vendor is Lenovo with the ThinkCentre and ThinkStation product lines (various models), and the monitors are NEC MultiSync (various models).
Has anyone experienced this issue? Have you found a cause and solution?
Thanks!
Sincerely,
Josh
More...