Windows 10 Start Menu unresponsive at startup

  • Thread starter Thread starter vwickham
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vwickham

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Hello,

I have a Win 10 Pro computer that the Start Menu is unresponsive at startup. If you move the mouse over the Start Menu button you have the "busy" circle.

The desktop is also not populated for around 1 - 2 minutes

It takes 3 - 5 minutes before the Start Menu can be used.

Cortana is also not working, no results are returned by Cortana. For example typing in: cmd

does not return any results.

I have read some articles that suggest that Cortana not working can affect the Start Menu.

I've not found a resolution to either issue.

Apparently there used to be a Start Menu troubleshooter, but that is no longer available

I tried the Search Troubleshooter, but it did not identify any issues.

The user does not have a Microsoft Account, just a Domain User account and I have a number of other systems just like this without a Microsoft Account that work without issue.

Appreciate troubleshooting suggestions

Thanks

Vaughan

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