I believe I' been infected with ransom ware

  • Thread starter Thread starter Richard D.Ramirez
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Richard D.Ramirez

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Last Night I up graded from windows 7 ultima to windows 10 Pro. This morning when turned on my PC it open up to a yellow screen telling that I had been infected some sort of a virus. I knew I should have taken a screen shot. I called the number on my display while comparing it with the # I have for Microsoft support, they were not even close. I called the # on the screen after 3 rings a male answered, coughed and sucked some buggers then burp. Nevertheless, I reached out to Microsoft support via the phone. The operator told me there was a high volume of calls and that the wait time was 30 min. or greater I didn't have that time to wait. So I used the 3 finger salute, to open up the task manager and closed out that window. Shutting the PC. When I fired it back up after awhile, that screen was gone. But all my security was gone "Norton" full suite and my "Express VPN" as well. I've try to reinstall Norton but it will not install. I haven't tried to reinstall Express VPN.

How can I be sure the PC is back to a CLEAN STATE?

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