C
casandraflores
Guest
I just started having issues with turning on my pc. Its stuck on a blck screen and does not respond to any keyboard commands. When i push the power button it shows the HP logo and the loading dots then it goes to a black screen. The mouse appears with the loading blue circle but nothing happens. I figured it needed time to load so I left it like that for a whole day, but it never started up. The issue im having started a few days ago when I turned my computer on and it was running a little slower than usual. I checked for updates and updated everything that was not up to date. When the updates were downloaded my system required a restart. I clicked on update and shutdown. The next day I turned on my computer and waited for it start but it never got past the HP logo or the black screen. PLEASE HELP!! What can I do to get my pc back up and running without losing all my files??
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