frozen ipad

  • Thread starter Thread starter TheresaFondelier
  • Start date Start date
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TheresaFondelier

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I received message on ipad that it was infected and to call the number. I called but decided to hang up after talking with the agent for a few minutes. He asked me to type in iexplor helpme.net. Is this a scam? I can not get on my Ipad now. I did turn it off. Can I reset to factory settings? How do I do that when it is frozen on the screen with the message that it is infected?

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