F
Ferdi Keijzer
Guest
Hello everyone,
We are running into a somewhat peculiar issue that I have been unable to find any information about and I was hoping someone here could point me in the right direction.
Several of our Windows 7 laptops (We're working on moving to W10) have become unable to change the password for a domain account from the Change a Password screen after hitting CTRL ALT DEL. Usually when someone would select to change their password, it would take them to the text boxes with the domain\username pre-populated, I'm sure you are familiar.
Recently, when following the same steps, an account selection screen comes up with the option to use a smart card or simply type in the username. While we are working on implementing smart cards, they are not yet in use and in fact should not even show any options for them yet. After opting to type in a user account, rather than populating the username field with domain\username, the field remains blank with grey text saying "provider\user name" instead. If the user types in their domain\username and attempts to change the password, they get a generic error stating it is unable to change the password.
Users are still able to use a co-workers machine to change their password from the same screen by substituting the username. Most of the affected machines are from users that work in the same team, even though those same users can change their passwords elsewhere just fine. It appears to be isolated to specific Windows 7 laptops and affects every user that attempts to change their password on there.
I have a feeling that it has to do with the smart card setting or perhaps the SCCM team pushed out a driver update for the integrated card readers on them and that activated some service or another, but am not sure where to look. Unfortunately I have not had the opportunity to do troubleshooting on one of the laptops. If possible, I would at least like to exclude the possibility of it being related to GPO settings.
More...
We are running into a somewhat peculiar issue that I have been unable to find any information about and I was hoping someone here could point me in the right direction.
Several of our Windows 7 laptops (We're working on moving to W10) have become unable to change the password for a domain account from the Change a Password screen after hitting CTRL ALT DEL. Usually when someone would select to change their password, it would take them to the text boxes with the domain\username pre-populated, I'm sure you are familiar.
Recently, when following the same steps, an account selection screen comes up with the option to use a smart card or simply type in the username. While we are working on implementing smart cards, they are not yet in use and in fact should not even show any options for them yet. After opting to type in a user account, rather than populating the username field with domain\username, the field remains blank with grey text saying "provider\user name" instead. If the user types in their domain\username and attempts to change the password, they get a generic error stating it is unable to change the password.
Users are still able to use a co-workers machine to change their password from the same screen by substituting the username. Most of the affected machines are from users that work in the same team, even though those same users can change their passwords elsewhere just fine. It appears to be isolated to specific Windows 7 laptops and affects every user that attempts to change their password on there.
I have a feeling that it has to do with the smart card setting or perhaps the SCCM team pushed out a driver update for the integrated card readers on them and that activated some service or another, but am not sure where to look. Unfortunately I have not had the opportunity to do troubleshooting on one of the laptops. If possible, I would at least like to exclude the possibility of it being related to GPO settings.
More...