Windows 10 Unable to delete non-existant folder from Desktop

  • Thread starter Thread starter jmarkfoley
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jmarkfoley

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A user has a folder on her Desktop, "Pension Files", which she cannot delete. When trying to delete the folder she gets the message, "You'll" need to provide administrator permission to deleted this folder." After clicking 'continue' she gets the message, "You need permission to perform this action.\ You require permission form the computer's administrator to make changes to this folder ... Try again." Trying again just brings up the same message. The user is never prompted for Admin credentials. This user *is* an Administrator. I've tried making the user NOT an Administrator and it does then prompt for credentials, but she continues to get the "Try Again" message.

Here's the interesting part. The user's Desktop is redirected to the A/D server. Some days ago the system administrator (me) deleted this folder from the redirected folders location for this user on the A/D server. However, the "folder" persisted on the user's Desktop. Running the Sync Center did not help. Re-creating the folder on the redirected Desktop on the A/D server with the same user ownership did not help.

How can we get rid of this folder from her workstation Desktop?

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